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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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It's easy to select and order glasses. They arrived quickly and are of good quality.
Easy transaction with a multitude of glasses and colors, and at a great price. Plenty of compliments Thanks again!
Ordered 2 pairs same size but 1 was smaller and didn't feel right.
Very easy to order from. Great eyeglasses at very good prices. This is my fourth pair and loved every one. There's no reason to pay exuberant
Prices for progressive glasses. My last pair was $50 and my favorite pair yet. Instead of paying $400. I love Eyebuydirect.
This is my third purchase and it's gone great. Everything is straightforward
Great customer service. Excellent quality! And I get so many compliments!
The glasses were delivered promptly and well built. I wish the p.d. Feature had half distances.
Good Quality & look awesome on! These were for my husband who is not easily satisfied but they came through to please even him!
Large glasses are my favorite. They have the cutest styles and options. I've loved every pair I've purchased. Easy website to use
Great glasses came fast. Very happy with fit and lenses thank you
I've been ordering with EBD since 2015 and have never had anything less than a stellar experience each time.
Package once got lost but overall I love the glasses this is my 6th pair I'm purchasing through this website
I have been impressed with the quality of the progressive lenses and frames, and the price is unbeatable.
Very easy to select and order glasses (lenses and frames). The frames and lenses are also much cheaper than in-person stores.
Customer service helped me and she was very nice. Glasses fit great too.
The process, tryon, and ordering is easy and clear. Although I have had one pair of glasses break (the lense popped out and the frame broke) with normal wear and tear, I trust Eyebuydirect and recommend it to everyone!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo