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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have purchased numerous pairs of glasses from EBD over the years and saved a lot of money. I recently shared an eye exam with my mom who purchased from the optometrist at a price of 550.00 for a pair of bifocals. With my perks and sale prices I was able to buy two pairs of progressives, one with transition lenses as well as a single distance pair of transitions and one pair of computer glasses (that's 4 pairs) for less than the price of her bifocals. And she is not happy with her glasses. I scored.
Simple and easy to use. Very affordable for everyone and styles everyone loves
Every time I order I get my glasses fast in perfect condition and when I messed up on my prescription they fixed it right away I order constantly from here!
I have bought my quill ivory glasses from eye buy direct a few times already! The always get a ton of compliments on them! And such a great price!
Quality glasses, quick turnover time. Have been using them for over 8 years.
I loved the Yvonne frames I had. They are misplaced currently and I can't find them so I need an emergency pair.
Love the professionalism in presenting stylish eyewear. I always get compliments on eyewear. That being said: I will continue to patronize EyeBuyDirect. I highly recommend this place being your stylish eyewear provider.
My daughter had to do it for me but they made it easy for me this time because they remembered my prescription
4th pair of glasses from eyebuydirect. Very easy to use site
So many options I could choose just one so I had to come back for more. All the options make glasses shopping as fun as clothes shopping I love it!
Very convenient and arrived in time! Very pleased! Great prices
I have been a customer for a few years now. The lens on my last order were wrong and blurry. Customer service was amazing and I got it all fixed!
I will always order my glasses through eyebuydirect. It's easy to navigate instead of spending the entire day at an eyeglass business. They're also affordable. If I break my glasses I don't ever worry and that's why I order so many
Never had a problem, would always recommend getting premium frames though as they are more sturdy and last a very long time. Overall 10/10.
Eyebuy is my favorite place to buy glasses. I save more money using my rewards on here than I do using my vision insurance!
These frames are the best and I've loved every purchase!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo