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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Been buying from these guys for roughly 5 years now. Pretty much my go-to.
I lived my glasses and sunglasses I purchased two years ago, I ordered the exact same with my new prescription.
The glasses were super light weight and after wearing them for an hour, I almost forgot I had them on. I didn't need to adjust to the glasses, and they fit perfectly.
Remains a great and easy to use service. Buying glasses is so much easier now
Our whole family had been getting our glasses from EyeBuyDirect for nearly 15 years now. Never been disappointed. Always the best the deals and always easy to order. Never had an issue with quality. Cannot beat this price or quality online.
No buy 1 get one. No 20%. No discount was accepted. Tried several times and 2 different advertised codes
EyeBuyDirect provides an amazing amount of glasses for really great prices! It's easy to choose which frames I like most with a guide on frames for face shapes to the "Try On" feature, but not so easy picking from the many. I have received many compliments and have recommended EyeBuyDirect.
I keep coming back, 1. For the selection, and 2. For the value.
Previously ordered sunglasses and very pleased with them.
So many frames to choose from, quality lenses, prompt service, great customer service, great price. One of the best selection of frames of all the online eyeglass retailers. Shop around, you won't find a better selection or a better product.
It is easy for me to shop this way. I have had a great experience with your company.
I like the way they provided good customer service to me. They answers all of my concerns and get me to the right paths to get perfect fit of my eye glass.
The process was easy and pleasant. I bought progressives and they got them right! The glasses are cute and comfortable. I will be buying from them again.
Would like to get more chance to exchange when trying new frame the fit is question so scared how online buying is going to work out
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo