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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Wisconsin
1 review
0 helpful votes
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Happy
March 15, 2025

Great doing business with online setup, easy to reorder, chat available is good.

Date of experience: March 5, 2025
Washington
1 review
0 helpful votes
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Great Store
March 15, 2025

Been buying from these guys for roughly 5 years now. Pretty much my go-to.

Date of experience: March 5, 2025
Ohio
1 review
0 helpful votes
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I lived my glasses and sunglasses I purchased two years ago, I ordered the exact same with my new prescription.

Date of experience: March 5, 2025
Colorado
1 review
0 helpful votes
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Great
March 15, 2025

Great promotions and selection of glasses. Very easy process online ordering

Date of experience: March 5, 2025
New York
1 review
0 helpful votes
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The glasses were super light weight and after wearing them for an hour, I almost forgot I had them on. I didn't need to adjust to the glasses, and they fit perfectly.

Date of experience: March 5, 2025
California
1 review
0 helpful votes
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Remains a great and easy to use service. Buying glasses is so much easier now

Date of experience: March 4, 2025
Oregon
1 review
0 helpful votes
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Simple
March 14, 2025

Great selection, fast shipping, super affordable and they have great options for customization.

Date of experience: March 4, 2025
Utah
1 review
0 helpful votes
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Our whole family had been getting our glasses from EyeBuyDirect for nearly 15 years now. Never been disappointed. Always the best the deals and always easy to order. Never had an issue with quality. Cannot beat this price or quality online.

Date of experience: March 4, 2025
Puerto Rico
1 review
0 helpful votes
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I love this store
March 14, 2025

LA EXPERIENCIA CON ESTA ES MAGNIFICA. ES MI SEGUNDA COMPRA.

Date of experience: March 4, 2025
New York
1 review
0 helpful votes
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No discount code accepted
March 14, 2025

No buy 1 get one. No 20%. No discount was accepted. Tried several times and 2 different advertised codes

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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Great choices and prices!
March 14, 2025

EyeBuyDirect provides an amazing amount of glasses for really great prices! It's easy to choose which frames I like most with a guide on frames for face shapes to the "Try On" feature, but not so easy picking from the many. I have received many compliments and have recommended EyeBuyDirect.

Date of experience: February 21, 2025
Texas
1 review
0 helpful votes
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Good Value
March 14, 2025

I keep coming back, 1. For the selection, and 2. For the value.

Date of experience: March 4, 2025
Tennessee
1 review
0 helpful votes
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Would like more XS options.
March 14, 2025

Previously ordered sunglasses and very pleased with them.

Date of experience: April 20, 2023
TT
1 review
0 helpful votes
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Excellent
March 14, 2025

Easy to use. Good choice of lens. And frames. Very pleasant experience

Date of experience: March 25, 2025
Oregon
1 review
0 helpful votes
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Great product, great price
March 14, 2025

So many frames to choose from, quality lenses, prompt service, great customer service, great price. One of the best selection of frames of all the online eyeglass retailers. Shop around, you won't find a better selection or a better product.

Date of experience: March 4, 2025
Arizona
1 review
0 helpful votes
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Good
March 14, 2025

Never had an issue lots off options and multiple discounts everytime.

Date of experience: March 4, 2025
Florida
1 review
0 helpful votes
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Back again
March 14, 2025

It is easy for me to shop this way. I have had a great experience with your company.

Date of experience: March 4, 2025
Virginia
1 review
0 helpful votes
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I like the way they provided good customer service to me. They answers all of my concerns and get me to the right paths to get perfect fit of my eye glass.

Date of experience: March 4, 2025
New York
1 review
0 helpful votes
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A pleasure!
March 14, 2025

The process was easy and pleasant. I bought progressives and they got them right! The glasses are cute and comfortable. I will be buying from them again.

Date of experience: March 28, 2025
North Carolina
1 review
0 helpful votes
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Wish there was more information
March 14, 2025

Would like to get more chance to exchange when trying new frame the fit is question so scared how online buying is going to work out

Date of experience: March 4, 2025