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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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So easy to walk thru this process and get GREAT glasses. I needed to add my new script.
I have purchased sunglasses and regular glasses from EyeBuyDirect for 4 years and each time has been a success.
Just received first pair, was pleasantly surprised at the fit and prescription. Just ordered two more. The savings is a big plus too!
ITS ALWAYS A GOOD EXPERIENCE EVEN IF THERE ARE RETURNS - ITS BEEN OVER 10 YEARS NOW USING YOUR SERVICE
My husband and I plus our 3 children wear glasses and eye buy direct makes it easier on us to make sure everyone has what they need in order to see!
Easy fast ordering like the camera feature and the selection is great
Super quick and easy stylish looks, I do wish there were more size small
This website really this company is the best place to get glasses that are fashionable and affordable
I just ordered a frame that is a little large for my face, but I wear them anyway because they are red.
Fantastic, easy to place orders. Great selection and plenty choices
Experience was a solid 10. Eyebuydirect is now my go to for all my glasses needs
Always had an easy time ordering glasses and it's cheaper than the stores.
All the glasses that I have ordered in the past have turned out perfect.
No matter what, when I call for assistance, the reps are always very helpful!
Much easier to order last time please make this more streamlined
It was a wonderful experience, have recommended friends and family!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo