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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Great glasses quality. Great delivery time as well. Great selection of glasses and a y variety
I love getting glasses from here! They have great affordable eye wear options and I love the quality of the lenses and frame. Definitely recommend ordering from here!
Great glasses at even better prices. I've ordered several times and keep coming back.
Got my glasses fast when I needed them quick! Great selection and value.
Always easy to order, price is great! Great loyalty offers, great quality glades.
I have bought several pairs of glasses from eyebuy direct and I've been happy with almost all of them and they let me exchange the one pair that I didn't like and they are very good company
This whole website makes everything so easy to navigate and reasonable prices for frames. Highly recommend
I have a weird prescription after surgery. I see 20/20 but need reading correction. I don't like searching for my readers...just let me put on glasses! One other place gave me so much angst that I cancelled my order. Now, as part of my graddaughters' birthday dress-up, I'm ordering fun glasses for them. Thank you so very much
There's no place to give special instructions. The last time to placed the line for my bi-focal entirely too high on the lense.
I absolutely love this site and all the products. Every time i use the try on feature i always find the PERFECT pair for my face!
I never have a problem with this company. They have quality glasses at a good price.
It was so great being able to choose from all the styles and pick out exactly what I wanted! Eyebuydirect makes it so easy to get exactly what you want at a reasonable cost!
Quality is good and reasonable prices. Ordered from them in the past and it's super easy and ships out quickly. Any issues along the way are addressed promptly
Great glasses. Found what I was looking for at a great price!
Very inexpensive and glasses still kicking. I had trouble finding ones that didn't look disproportionately huge on peoples faces however. But the ones I got were good sized.
I have loved every pair of lenses I have gotten. They have all arrived in great condition as well.
Only thing was when choosing axis it should be a feature where it's a number keypad instead
Easy, this is where I order all of my glasses. Only have had to return one pair of sunglasses because I didn't like the fit and that was also a very easy process.
Always a good experience with eyebuydirect! Great frames, great prices
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo