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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.7 stars from 992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection and new glasses. Eyebuydirect ranks 10th among Eyeglasses sites.

service
235
value
3
shipping
3
returns
2
quality
940
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7,367 reviews
How would you rate Eyebuydirect?
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Canada
1 review
0 helpful votes
Follow Paul Z.
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Excellent customer service
November 12, 2023

Lots of choice.by my mistake i put in the wrong prescription...they replaced my glasses...only one thing missing the glasses were supposed to be progressive...making them work

Date of experience: November 12, 2023
Canada
1 review
0 helpful votes
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Prescription Sunnys
May 6, 2023

So many choices, the site was easy to navigate.Was simple to plug in my prescription. My only qualm is that it said they were reflective and you can see my eyes. I recommend paying the upgrade.

Date of experience: May 6, 2023
Illinois
1 review
0 helpful votes
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Always an easy shopping experience; great website, excellent quality and awesome customer support. The only downside is the lack of new options and styles available.

Date of experience: October 6, 2023
Canada
1 review
0 helpful votes
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Highly recommended
November 8, 2024

I got exactly what I ordered. Good quality, low prices, very quick delivery!

Date of experience: October 29, 2024
Canada
1 review
0 helpful votes
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Not happy with these lenses
February 21, 2023

Found nice frame, but unfortunately the lenses are far inferior to the Nikon ones in my much more expensive glasses from the Optometrist. I can't use these at all. Not for reading, not for distance.

Date of experience: January 22, 2023
Canada
1 review
0 helpful votes
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Will order again!
September 7, 2023

The experience so far has been easy, just hope they fit properly
I have purchased 2 other pairs from 2 different places and I can't wear either, for different reasons

Date of experience: September 7, 2023
Canada
1 review
0 helpful votes
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Ordered two frames, one was received broken. After corresponding with Eyebuydirect, I received a replacement pair in 10 days. Was very satisfied with their products, price and customer service.

Date of experience: February 7, 2024
Canada
1 review
0 helpful votes
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Happy with order
July 4, 2023

So far so good I received my original order and did not fit properly and I called them and I got a replacement for no cost and I did mot have to return the original product sure was an easy transaction

Date of experience: July 4, 2023
Canada
1 review
0 helpful votes
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Nice, but small
July 16, 2023

Good Price, love the fact that you can try them with the camera.

The frame is smaller than I expected and temples are long, the temples tips not curved so they don't fit well.

Date of experience: July 16, 2023
Canada
1 review
0 helpful votes
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Great Glasses, especially for the price
September 5, 2023
Updated review

Good, Simple, Quick. I enjoyed that I can see my past prescription. Only negative is that you can't try on before hand which left me with a pair I don't necessarily love on myself.

Date of experience: September 5, 2023

Good, Simple, Quick
August 10, 2023
Previous review

Good, Simple, Quick. I enjoyed that I can see my past prescription

Date of experience: August 10, 2023
Canada
1 review
0 helpful votes
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Love them all
August 30, 2024

Love all the model of the glasses and very fast delivery the box are very cute and eco friendly

Date of experience: August 20, 2024
Canada
1 review
0 helpful votes
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Better than I expected
February 26, 2024

I found the ease of shopping for my new glasses was very appealing. I like how you can virtually try on your glasses as well as the many selections to choose from.

Date of experience: February 26, 2024
Canada
1 review
0 helpful votes
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So attentive
September 5, 2023

Awesome service. Always willing to help and make things right. So refreshing to see their level of customer service is really about making the customer happy. Great job folks

Date of experience: September 5, 2023
Canada
2 reviews
0 helpful votes
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Great Product!
April 16, 2023

Easy to walk though. It was very easy to place the order for my husband's sunglasses. We got his regular everyday glasses here and were very pleased as well.

Date of experience: April 16, 2023
Canada
1 review
0 helpful votes
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Great variety of options
February 24, 2023

Same great experience as always. Although my coupon was wiped from my cart and I almost checked out without it being properly applied after I had previously confirmed it.

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Didn't receive chromatic lenses
July 4, 2023
Updated review

Shopping was easy, however I spoke to a customer service representative to add chromatic lenses and paid for it, but when I received my glasses they were not chromatic.

Date of experience: July 4, 2023

Eyeglass shopping made easy
June 4, 2023
Previous review

Eyeglass shopping made easy

Date of experience: June 4, 2023
Canada
11 reviews
34 helpful votes
Follow Violette D.
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I've purchased from Eye Buy Direct many times and I've always been satisfied even if the glasses don't particularly end up working out for me, the buying/shipping experience is always positive. This site is similar to clearly.ca but I found that Clearly doesn't offer different sizing options whereas Eye Buy Direct does, something that I really love. Eye Buy Direct works mostly the same as clearly.ca, as you shop you can actually virtually try on glasses, input in your prescription if you have one and there's always amazing BOGO deals! Every single time I've shopped with Eye Buy Direct I've gotten a BOGO deal, it's incredible.

Another thing that surprised me was their customer service. I wrote a review about a pair of glasses that unfortunately were just super uncomfortable to wear and they reached out to me via email almost immediately asking if I wanted to exchange or even a refund! That level of service is top-notch. I recommend this site fully if you're someone who has their prescription and is looking for a fashionable pair of glasses or sunglasses. One thing I want to point out is their shipping time. You have to keep in mind that it takes time to actually make your lenses, especially if you have a prescription! Every prescription is different so it could take up to 2 weeks to ship, but once it has shipped it doesn't take long to receive it.

Date of experience: May 12, 2020
Canada
1 review
0 helpful votes
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I used the online portal.
Straight forward.
Happy with the product.

Date of experience: October 27, 2024
Canada
2 reviews
0 helpful votes
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My glasses
March 21, 2023
Updated review

Vision isn't completely sharp for reading & distance. I will recheck Rx with doctor to make sure I entered correct values on order. I will reorder if needed.

Date of experience: March 21, 2023

Good enough
February 24, 2023
Previous review

Good enough

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Was great service, my prescription was spot on even the progressive ones. Excellent prices, affordable and delivered within two weeks. I was amazed and will shop there again

Date of experience: May 22, 2023