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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Great service good price with timely delivery. Good website with good instructions.
I was nervous about buying my parts on line. These people answered all my questions and the parts were delivered fast and correct. Very satisfied customer here.
These lights were just what I was looking for my 2021 Jeep Wrangler. They look awesome!
Had a wonderful experience very easy to order and get my products very satisfied
I ordered a set of rugged ridge bump stops 11/5/24, received a clutch spring instead of bump stops on 11/11/24. Contacted ET of problem on 11/12/24 and returned the product same day and was given a $10 store credit. Bump stops are currently awaiting to be shipped on USPS status on 11/15/2024…today is Monday the 18th…2 weeks since placing original order, company is not very good at processing and fulfillment of orders. Wish I could leave a positive experience but this is not the first time that I have had problems with orders.
I appreciate your company follows up to ensure package received.
I purchased an open box item. Fedex damaged the item during shipping and returned to sender. XT tried to give me store credit only because it was an open box item. However I never received it. XT should have had my item insured for the full retail price and sent me new one after FedEx damaged it.
Transaction was painless and shipping was fast. The led low beam headlights are definitely worth the money. Yes, I would buy from this company again and I would recommend them to a friend.
Better than rubicon express. Smooth ride, I've had other shocks and springs set ups and so far they Clayton's are my go to. Maybe I'll try trailer next. But I feel that Clayton isn't talked about enough. All you hear is rubicon express this and old man emu that. Get the Clayton's, call it a day.
I purchased the Go Rhino RB 20 Slim Running Boards for my Tundra. 5 of 8 brackets were scratched some down to the base metal and the boards were not exactly the same (there is a flange on the top side facing the door that was different lengths in each running board). ET offered to reship but we agreed on a fair store credit (~30%). The brackets are not visible but was a little disappointed in the quality of product which is prob not ETs fault. Overall I like the boards and the defects are not noticeable once on the truck. I'm not sure where the Go Rhino manufacturing is done but it could use some QC improvement. Thanks to ET for the quick resolution … you should allow picture attachments to the review I didn't have that option.
I've recently returned an item that I missed ordered. I'm waiting to see how long it takes to use my store credit and get a new one.
I have been looking for a toggle switch housing for a non Jeep vehicle I've modified for some light drag racing. I needed a way to Mount my toggle switches and your product is just what I was looking for. I have just ordered it and am waiting for delivery. The process so far has been painless.
The smithy built tow bar arrived obviously the package had been opened and taped shut
Upon opening I discovered it had been assembled by the marks on it and then discovered the following parts missing
2 safety chains
Nuts and bolts
Hello Rich,
I tried calling you but it seems my connection was not good if you would like to give me a call directly to setup a hardware ticket we can attempt to get you the missing components or we can set you up with a replacement order. My direct extension is 1896, hope to hear from you soon,
Allison
Site says it would be here in a certain day. Did not show up, so now I wait. Hopefully it shows. But now the weather is turning. Don't say it will be delivered at a certain time, if you have no idea when.
Hello Vinny,
I apologize for the delay with your order coming from fed ex, I'm not sure why it was not delivered today on 11/18 and instead will be delivered tomorrow on 11/19. I went ahead and refunded you for the 1 day shipping that you paid due to the delay. If for some reason you do not receive your order tomorrow please do not hesitate to reach out to me directly at ext 1896.
Thank you,
Allison
2 of the rims were damaged i noticed when tire was installed. The installer said that's the way he took out of box
It has been very helpful I'm work on jeep and have been order lots of parts.
Thank you
Michael
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eric,
I apologize your open box shipment was damaged in shipping, I see you have already spoken to customer service and they have setup a damaged claim with fed ex and have requested you be refunded to original method of payment. Please allow 3-5 business days for your refund to be issued, I have also issued you a voucher to use on your next purchase with Extreme Terrain online or over the phone.
Thank you,
Allison