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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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My lights are a very nice upgrade and super easy install. The informative video helped make it easier also.
Got my order. Wrong side, wrong color, and broken. Already sent back for refund.
Item arrived in a reasonable time but I did notice that it was shipped in a box that was too small so the item had a bend/kink in it. Hope it doesn't give ma any trouble installing it on my Jeep. It is an outer window seal after all.
Was interested in a certain set of tires they offered and asked if they came as advertised in the pic, asked multiple times and was assured this was the case, within 30 seconds of FedEx unloading them I knew they weren't what I ordered….beware!
The unit had only three brackets for each side of the running board. According to your representative, it only requires three. I looked into purchasing one additional mount per side, four small pieces total, and was quoted $154.00. That's 25% of the original set to start with. Somewhere in the $80 range would have been high but acceptable.
Very disappointed…
I am extremely pleased and satisfied with my purchases so far. Everything has arrived in a timely fashion with no issues. I love the quality products I've received at this point.
Arrived quick and intact. No issues to report. Will install and do a full review on the product page soon. Thanks
Ordered a new grille for my 24 bronco, it doesn't fit as stated from the description and a representative. Was given the choice of $38 and keep it or pay to ship it back and get a refund for it weeks later. So currently out $150+ and a grille that doesn't fit. Will never order again
It was a great experience. I just received my replacement order. Haven't opened it yet because very happy with the transaction
Bought the hood latches and the process was very easy and efficient!
Got everything I needed on time in perfect condition. So now I can finish my project.
Great customer service. It's great doing business with a company that cares.
Hey Tony,
Thanks for taking my call glad you got your back mats and if you need anything else please do not hesitate to reach out to us.
Thank you,
Allison
The site is easy to navigate. Products are very good. I ordered the dead pedal for my jeep. It works great a lot more comfortable to have a place for my foot. Just putting my foot on floor is not comfortable for me, this worked fantastic.
Purchase and delivery went as it should. No issues and received item on time as described. Updates were provided, which are appreciated.
Great product and would get from this website again any time soon
Knowing that the staff from Extreme Terrain are there to help you along the way is a great asset for the customer!
Using the website and the checkout page is so convenient and easy to shop for my Jeep!
Nice boards. Fair price. Easy installation even for a 70-year-old man:-)
Positive, except for shipping received parcel wet but contents was plastic wrapped so should be ok
Looking for brakes rotors and calipers
Found them ordered them.order was confirmed. Card was charged. I made an appointment to get them installed. Next morning cancelled we know longer handle them.
Hello Gerald,
I apologize for your order being cancelled, you should of received an email following up with the reason for the cancellation. Unfortunately this was a sitewide issue with the product you ordered that has now been resolved. We apologize again for any inconvenience this may have caused you.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
I apologize what you received was not the correct tire after you were advised it was. I see you have spoken to customer service already and have the return process started, if you have any further questions regarding this please feel free to reach out to us.
Thank you
Allison