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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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My wife just got the order that was delivered. Good news is that she was really wanting new turn signals for her Jeep. Bad news is that they just slapped a shipping label on the Raxiom box and tossed it on my porch. Worse new is that it was supposed to be a Christmas present for her. Every other order I've gotten from Extreme Terrain, the product was shipped in a cardboard box so that you didn't see what it was.
My order got shipped so fast, everything showed up to my satisfaction and the products fit my jeep perfectly.
Fast shipping accurate practice description easy to complete purchase
Bought the jeep official inner fenders. Have not installed yet but they came as expected
I ordered my part and it was delivered on time. Great. After that came the DAILY emails pushing me for business. I requested to be taken off their email list and they just sent a bunch more. Way…too…aggressive marketing. Breathe people. I'll buy more but you need to have a talk with your marketing person. Quadratec doesn't do this to me and I order a lot from them.
Overall my experience with Extreme terrain was very good. I did have some issues with the app and the site; they were a little glitchy. I had to call in and the sales people were EXTREMELY HELPFUL. Even though i had some difficulty with the app and site, the sale people made up for it. I will continue to use Extreme terrain. On top of that, some of my order arrived today, which is only 2 days from when I placed the order.
I've been thinking about this new headlights for my tundra and patiently waiting for any price break and ….finally got it thanks for the holidays 🙏
These were simple to install on 2015 JKUR. Box has a warning label about not being approved for on-road use. Appearance meets expectations and look great installed. Fit is perfect and uses factory's plugs.
2 day shipping was awesome. Package arrived in great condition
Great prices fast shipping a great website. Will definitely be buying more great products.
Nice looking bumper, just the look I was after. The tiny little screws and nuts for the fog lights are ridiculous, but it's doable with a little patience.
Gasket fit perfectly. I needed this gasket to finish the job of replacing my thermostat. I had difficulty finding it locally so I ordered it and put the project on hold until it arrived.
Great purchase! Fit perfectly and looks great! Will definitely make other purchases from Extreme Terrain.
This cover has a wider fit and should be more weather protective than my last one. I like that the rear seal over the tailgate is set up such that you can close the tailgate without needing to unlatch the cover first.
One down side is that this one isn't designed with a quick-release to take the rolled up cover off temporarily, but I only had to do that once in the 3 years I had my old one, so it's not a deal breaker for me.
The Jeep logo on the back is a nice touch. Overall it took me about 30-45 minutes to install myself with no additional tools. It included both brackets for the trail-rail system, or for clamping directly to the lip. If you have the trail-rail system, you might need a socket or wrench for that, for the basic clips they included allen wrenches.
Ordered an exhaust system for a birthday gift, they sent me a track bar. Paid for the insurance on the item, but customer service would not resend me the correct item until they could review all the pictures and info I provided, send me a return label for the wrong part I was sent, and then have to wait for it to register as in transit back before sending me the correct item I ordered. Will not order from again.
Hello Adam,
I just left you a voicemail regarding your review, as I stated your replacement has shipped and you should of received a tracking number to your email today. I also applied that voucher and if there is anything else I can assist you with please do not hesitate to reach out to me at ext 1896.
Thank you,
Allison
The shopping/purchasing/shipping experience with extremeterrain.com was streamlined and hassle free. I received my parts very quickly and was very pleased with the overall experience using your ecommerce platform. You definitely have my referral.
Thanks,
Joel
Received the Destroyer rear bumper w/ tire carrier. Specs don't mention that you need a license plate relocation mount ($100+). Specs mentioned that you can keep your stock towing receiver. Second sentence in the installation instructions says "Remove towing receiver". I guess you can keep it on a shelf? You'll need to order light bezels to install lights (not included), for additional $35+. If you have a plasma cutter, cut your own out of the blanks provided. Use your oem bumper mounting bolts instead of the low grade ones provided.
Hey Richard,
Thank you for your information on the incorrect specs this is good to know for future customers. I apologize that you had to purchase an additional relocation kit. I have added a voucher to your account for a future purchase online or over the phone due to the inconvenience you experienced. If you need any additional assistance please do not hesitate to reach out to me.
Thank you,
Allison EXT 1896
Website is easy to navigate. Checkout was super easy and shipping was quick. Love the new grille. Easy to install and looks great
Great service and fast shipping to Alaska! Impressed with speed and the heavy box was in one piece.
Overall satisfied with parts/accessories selection for my Jeep Wrangler 2022.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristopher,
I just left you a voicemail regarding your review I apologize again for any inconvenience this has caused as I stated I placed an voucher on your account to use on your next purchase online or over the phone. If you need anything else please feel free to give me a shout directly.
Thank you,
Allison EXT 1896