On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Looking for new wheels and tires was a breeze on the website. Being able to filter items specifically for my vehicle made the browsing process seamless and I thoroughly appreciated the wheel and tire package options.
Really easy to find what I wanted on your site. Good pictures and descriptions.
Lots of good info also
Price was great
Thanks
Customer service is well above the bar. I always order here if I can get what I need.
I had no idea what to call the part, but I described it, found it, ordered it and received it with no hassle or complications. I haven't had a chance to put it on, but it's identical to the part that I broke and am replacing so I foresee no complications there either. I'm a happy camper.
The entire ordering and checking out was very easy. The grill picture is just beautiful and love receiving a thumbs up from other drivers when they notice it..
Quality bumper, relatively straight forward install, but directions could use some improvement. Online videos were much more helpful
Over all it is a great bumper. Love the powder coat finish. A few issues though
One little spot on top of the bumper between big and little tube that the powder
Did not stick about a half inch circle ( no problem I touched it up). The bolts that
Fasten the bottom of the bumper to the mounting plates seem to be just a little short
I just left the lock washer of until I get a longer bolt. Last was the fog light bolts would not work
Their may have been a powder coat issue in the holes. I just used self taping screws.
Other than that I really like it. I've got the rear bumper coming.
The directions were terrible. Roof Rack itself is made of quality material but it not easy to install. It took a long time to install and still isn't completely flush to the roof
Incorrect Hardware - 1 of the brackets was incorrect. Now while I wait for the correct part I have only 2 brackets on one side.
Hey Christian,
I just sent you an email regarding your review, I apologize again that one of the brackets where incorrect. If you need anything please do not hesitate to reach out.
Thank you,
Allison
Very easy! Super fast shipping
Super bright! And looks so good on the Jeep JL
I was expecting my part on a certain day. Shipment was delayed. I know these things happen sometime. But this was my only day off and I waited all day only to receive notification that it would not come until next day. We'll that just doesn't work for me. I have to go back to work and being an over the road trucker, I don't know when I'll get back home to install part. Very disappointed.
Hello Gilford,
I apologize for the delay with Fed Ex and understand your frustration of waiting around just for it to not show up. I did go ahead and issue a voucher on your account for the inconvenience that can be used over the phone or online for your next purchase. If you run into anymore issues with this please feel free to reach out to me directly for assistance my ext is 1896.
Thank you,
Allison
The tacoma taillamps i bought don't fit and need returned. I still haven't heard about how to return them. I reported the problem the night they arrived almost a week ago. Yet there has been no communication from you
Hello Vin,
We spoke on the phone until my phone caused a bad connection and the phone call was lost. I scheduled a pick up with fed ex on 12/4/2024 please leave the box outside and take any labels off that are on the outside of the box.
Thank you,
Allison
Bought one item and now the emails won't stop coming. Can't wait to unsubscribe once my item arrives.
Bought one thing and now the emails won't stop coming. Can't wait to unsubscribe one my item arrives.
I'm very pleased with them it made a big difference in the driving didn't take long to install about 4 hours
Ordered items for my TJ and the process couldn't be easier. Items were delivered in a timely manner.
Everything went smooth from the order to delivery even with a holiday midweek. Definitely, a go to for my Tundra needs.
I have bought several things from Extreme Terain and I have always been very satisfied with the quality.
Transaction was easy and everything arrived as expected. Online order via website was smooth.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shane,
I located your order for the roof rack, I apologize if the instructions were not clear and it isn't flush with your roof. I have provided you a voucher to use on a future purchase with us online or over the phone, and if you decide you would like to return for refund or something else please do not hesitate to reach out to us.
Thank you,
Allison