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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Ordered and items shipped quick. I did not get a shipping confirmation or number.
5 stars customer service is right on. Will definitely recommend
Extreme Terrain makes finding annoying accessories easy. Even fir a guy born in'62.
Paid extra for 2 day delivery and after two days still waiting. Guess I should not have paid extra and just waited like I would have had to do with the other vendors I was looking at.
I purchased a set of gorgeous truck wheels from Extreme Terrain on Monday, and to my surprise, they arrived by Wednesday—just two days for shipping! The wheels are stunning, and my factory Toyota center caps fit perfectly, adding a seamless look to my truck.
I made a mistake by forgetting to enter their promo code for purchases over $2000, but ET went above and beyond by sending me a set of quality lug nuts for free—an incredibly kind gesture that shows their commitment to customer satisfaction.
Thank you, Extreme Terrain, for the excellent service and incredible wheels! Highly recommended!
Web sight ok no need to change any thing need a US number to call if there is a problem
I read the numerous warnings online and took a chance anyways with Extreme Terrain. They processed my order, accepted my funds and never shipped the item. It was not until I contacted them several weeks later that I was informed that they sold me an item that they did not in fact have in stock. No apology or attempt to rectify the error. Based on many forum posts, this sounds like standard practice for this company. I will not be purchasing from them in the future given the many other auto parts suppliers that seem to go above and beyond for their customers.
John,
Thank you for taking my call today, it was my pleasure assisting you.
Kelly
Very good have received my orders either on or before my delivery date.
I haven't received the parts yet; but the ordering process was seamless.
I need a floor drain cap and new blubs. I was able to find both quickly and they were shipped out fast!
I tried buying several items. My first order was cancelled, my sales rep said this software they have will sometimes cancel an order. We reentered all the information again and the sale was delayed several days. (ordered tires, wheels, running boards) It finally came in and everything was great. I then tried to order a lift kit, decals and tire sensors. Again my order was cancelled. My sales rep was also frustrated and said he didn't know why it was cancelled again. I then went to a local shop and bought the lift kit ($1300.00) and other items needed. You have a great "Business Prevention Department" I'm shopping else where now.
Very easy to purchase from. Pick part, pay, and part arrives a few days later
They made it very easy to get the parts I needed for my older jeep and sent it right away. Thank you
I called regarding a canceled order and was inquiring about the status of my refund.
Nick was very informative and provided the highest level of professionalism.
Could haven't asked for better customer service.
Received my order quickly, even though we live in the boonies and it was the Christmas season. Looking forward to installing my new running boards! Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mike,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly