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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Delivery as expected and quickly. Painless ordering process. However, the Barricade roof rack was damaged under wrapping, with several spots where the finish was flaking off or actually ground down to the metal. Look likes errant tool marks.
Still haven't received my order and no one has responded at all about my order, very disappointing that you can not communicate or let me know when order is going to be delivered,, it was processed from my account on the 27 of December, I need verification of order
Happy with the quality of the bed sliders. I personally like the Mopar ones better because they are OEM, but these are just as sturdy and at a better price.
Took a few days longer than what was expected, but that was most likely due to the holidays. The mirror was a perfect fit.
Delivery had no issues other than they are usually a day or two late
I got my order on time before the rain, no instructions, extra pieces, and the video they put out some pieces in the wrong place. With some help with Google I got them in the right place and they work great.
Order was correct and on time. Would order from them if I needed something.
Process was easy. Took a couple of extra days, but that was the carrier.
Mike was awesome! Very professional and helpful and genuinely cared about my order! Thanks Mike!
Bought a new clutch master and slave cylinder for my 97 wrangler. Part exceeded my expectations. Was all metal with a braided line very durable and work well, no issues bleeding it. I used a bench hold the master and filled it with fluid pulled the slave down to the floor disconnect the plastic piece that's holds it and pumped it like 15 times put the plastic back on closed the master and installed the unit pre held worked like a charm
Great customer service and part selection. Shipping takes forever. Ordered a 15$ rubber exhaust insulator and took a week and a half
Arrived with broken housing,
Took two weeks to arrive.
This order did not go well
Steve,
I have sent you a follow up email regarding your review, At your earliest convenience please feel free to respond to me and I look forward to assisting you.
Kelly
The product was arrived exactly as advertised. I appreciate the YouTube video that had previously been posted. It was a good visual reference to see how they would fit my JLU.
Ordering was simple, and delivery was quick. To bad I got in an accident before it got delivered. But it's one less part i have to order now.
Ordered on a Saturday. Was fulfilled on Sunday and shipped. Received it 3 or 4 days later. Compared to one of your competitors sites, you guys rocked. I'm still waiting for orders I placed before yours to be fulfilled and shipped. It's taken them 8 or more days to ship! Will be concentrating my orders with you guys from now on.
One of the best experiences ever, order process was so easy.
Got my lights in a blink of an eye.
Products are just as described, great quality and quick shipping
I ordered a wench jumper for my husband's Gladiator. Everything arrived on time and in great condition. Will return for future Gladiator needs
Original purchase, the high beams failed after 30 months. Only offered $20 credit for $540+ lights.
New lights with exact same part number now have 3 year factory warranty. But no such help with previous lights.
Frustrating
Ross,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I cheeped out on Amazon track bars! I learned a valuable lesson to purchase quality equipment. I have changed out the Amazon track bars for these Mammoth track bars. Night and day difference. The bushings on the Mammoth bars are much better quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Matthew,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly