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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I bought the RedRock Titus Grille 20-25 Jeep Gladiator JT w/o trail cam unpainted. Purchased for my daughter as a birthday present for her Gladiator. It was shipped quickly. The grille was well protected in the box received in mint condition! The install was so easy we installed it ourselves. It took us about 30-45 minutes.everything you need comes in the box with instructions. The facelift on the Jeep Gladiator was HUGE! Looks bad $#*!! The matte black is a great contrast on the Snazzberry Gladiator. We absolutely love the no hassle install and it looks even better than we expected. Highly recommended.
I haven't gotten the product yet but what I have received is no less than 5 marketing emails a day. GIVE. IT. A. REST.
So far my experience has been nothing. Havent even got my parts yet and have had 5 emails asking to review them and the website. So far my experience has been annoyed by extreme terrain
Ordered a dana44 diff carrier and the part fit as it should, but the packaging was poor. There was only the box that the part came in and the box had holes as if it was dropped a few times, the bags the bearings were in well 1 wasn't even in a bag and the other was torn. The bolt bag was also torn. Haven't tried it yet but hopefully no damage that I didn't see. There needs to be better packaging for shipment.
Only took 10 minutes to install! My 15 yo. Put it in for me lol Not only holds your phone, but also has a convenient little shelf to put whatever you need!
I love ordering from you guys but i got sent the wrong part and no header knobs. I need to send this back
Very unhappy called 4 times was put on hold each time because customer rep didn't know much about the item I purchased. And as I was on hold for about 10 to 15 mins each time I was hung up on. Loss $75 on mechanic and loss the money from the item I purchased because I got frustrated it didn't fit and I threw it in the garbage..
Hey Carlos,
I apologize the cold air intake did not work for your vehicle and totally understand your frustration around this. I see one of our customer service supervisors has reached out to you offering further assistance if needed. He left you a voicemail on 3/10 with his extension. If you still need further assistance or change your mind about returning the product please feel free to visit our customer portal to set that up which is orders.extremeterrain.com or contact customer service.
Thank you,
Allison
I was supposed to receive my superchip today and we have not received it and the tracking shows it has been in lanexa for 2 days. I'm a little upset it's not here because I need to use it before I can drive my jeep
Hey Dylan,
I apologize for the delay with your order, I see that you have already contacted customer service and a Lost Package claim was started for the product due to no movement scans with USPS. The replacement is processing and was marked approved today 3/7 please keep an eye on your email for new tracking information. I have also issued you a voucher for the inconvenience. If there is anything else we can assist you with please feel free to reach out.
Thank you,
Allison
Extreme Terrain carried everything I was looking for and also had a great price. On top, they offer military discount which was an added surprise.
I had to return an item that I bought but when I went to install it found out that it wouldn't work so I had to send back and the customer service person was very helpful in getting the process going for and in all took me ten minutes from start to finish with me having returned label
Overall good but i didn't get my military discount online purchase.
These people are the best!
They take care of all your needs.
Called in to get a proper description of the part I needed and boy I'm glad I did. The customer service guy was on top of it and was able to guide me to the correct part for my specific vehicle. Thanks for the help!
Dan helped me with a few questions I had about fitment and assured me I was good to go and he was exactly right! My new Mammoths with KO2s look and ride great!
My customer service rep was great! He answered all of my questions and helped me choose the perfect combination
I added my name to a list for a out of stock item next day notified back in stock item delivered in 2 days very good quality muffler delete pipe at a great price happy overall thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michael,
I located your order for the Track Bar, I apologize for all of the marketing emails as far as your order goes it is due for delivery today 3/12. If you want to unsubscribe from the marketing emails you can do so at the bottom of one of them, and then you can use the customer portal which is orders.extremeterrain.com to see tracking, estimated ship dates and print invoices. I hope you found this information helpful and if you need anything else please feel free to reach out to us.
Thank you,
Allison