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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Since they didn't have the wheels in their Kansas City warehouse, where the tires were, they told me they can't mountain balance them and there's no local shop available pretty disappointed
The ordering process for my new front grill was very easy! Waiting to see how the delivery portion goes. Looking forward to receiving it.
Ordered new rims delivery was 3 days awesome job everything is exactly as they described and you can't beat the price,i will recommend EXTREME TERRAIN thanks again
You carry multiple options and styles, which is fantastic when trying to find fog lights that fit my personality. I also purchased a working light to assist with additional lights for my jeep
Sam was well informed, with pertinent questions, and led me in the right direction taking my questions into account.
Was very surprised how fast the product made it to my house. I haven't installed it yet though, so that will be my next review for you all.
I messed up my online order and a quick call to customer service got it ironed out. Very polite yet got everything done as I wanted it. If I could give Extreme Terrain customer service a higher rating than a five I would. Good experience!
Very easy ordering, Shipping is extremely fast. Good quality parts.Very easy to install about 30 minutes
Order Nilight pods - received - quickly no issues - Disappointed- did not come with wiring harnesses- I could have misread it - Considering it was 80 bucks - found my way to Nilght.com — wait for it …….
Same if not better: 4 inch pod lite - with harness and switch to boot less than 45( not incl shipping)
Very quick turn around time on delivery. Price was fair.
Actual radiator had a broken plastic clip for base of shroud. And the bolt patterns are off. The AC Cooler and fan shroud do not line up properly. Could not use bottom bolts for AC and Shroud is tight against top hose. I needed to put in quickly so will sacrifice imperfection. Also way to many emails after purchase.
Finding things were easy and gettong them as well. No problems. I didn't need help with anything so that's good
The bull bar arrived with the end of the tubing poking through the carton on both ends. The tubing was marred and out of round. The directions were poorly presented and far more difficult than I was led to believe from the on-line description. Unless your prepared to take it to a shop for installation, I would avoid do-it-yourself.
Hello Francis,
I'm sorry to hear the bull bar was damaged and more difficult to install! I tried to call and wasn't able to leave a voicemail, so wanted to touch base here. If you would like, I can process a return for a replacement or refund since it was damaged. Please feel free to reach out to us and we would be happy to assist.
Thanks,
Desiree
Horrible experience. I have received bed cap molding pieces and clips on them are broken right out of the box. Return process is a huge pain. Extreme Terrain won't ship a replacement until photos are taken and the box has been delivered to a Fedex center. I need to put a tonneau cover on and have already waited 2 days to receive these. Now, I have to wait even longer.
Location is 2193 CLARKE AVE, Fedex decided to change the adress without even asking, and they delivered my package to another location 26 BUCHANAN CT
Hello Joseph,
I located your order for the Rear bumper and found the tracking shows delivered and there is photo proof on their website. We have the same delivery address listed as the one above that you mentioned not the 26 Buchanan Ct. I'm not sure what happened here but if your item is in fact not at your delivery location and you do not have possession of it please reach out to customer service as soon as possible so we can assist you further.
Thank you,
Allison
My package arrived today but there were no headlight brackets included. But when I orderd it said it was included in the box. Now i cannot complete installation.
Hey Luis,
I'm sorry to hear you where missing hardware from your order. I understand how frustrating this can be, I see you already spoke to customer service and they have submitted a hardware request for you. Please keep an eye on your email for further information on your request. I have issued you a voucher to use on your next purchase due to the inconvenience. You should receive an email confirmation of this as well. If there is anything else that we can assist you with please do not hesitate to reach out.
Thank you,
Allison
Purchased a PPE transmission pan and when it showed up it was obviously used and the aluminum had a grinder used on it to try and cover use but salt stains and rock salt damage was present. A 3rd party reseller apparently sells these through extreme terrain. I would advise extreme terrain to drop these idiots for trying to defraud customers with used products.
Hey Jason,
I apologize that your product arrived used I completely understand your frustration and how inconvenient this must be. I see you have already spoken to customer service and they have setup a return that is currently under review by the vendor now. Please keep an eye on your email for updates and your return label to be sent. I went ahead and issued you an additional voucher to be used online or over the phone on your next purchase. You should receive an email confirmation of this as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Ordered a rack for my jeep.5 stars was awesome. Decided to add fog lights and found ones that said they fit. They did not. We're too small and did not plug into the factory harness. Went online and spend an hour trying to upload proof pictures that there website would except. Ended up screen shot the photos. Everything looked good said was excepted. Choice was refund. Not interested in anymore fun with you. Got an enpmail wanting more pic. NOT WORTH THE EFFORT
Hey Keith,
I apologize for the issues you experienced with uploading photos as part of the return process I understand this can be frustrating sometimes. We do have a way here in customer service to assist you with uploading the photos along with a few other options. We certainly do not want this to be a huge inconvenience to our customers. I'm glad you were able to get them finally uploaded and your return is in process as well. If you need any additional assistance please feel free to reach out to us.
Thank you,
Allison
I'm disappointed with my experience ordering from Extreme Terrain. I placed an order for Tacoma parts, and not only was the delivery delayed without proper updates. The company offers a military discount which I didn't stumble upon until after I had placed my order and I didn't want to cancel my order just to resubmit and run into the issue of delays given potential for it to go out of stock. I expected better reliability and not constant automated emails to leave a review.
Hey Gloriemar,
I located your order for the Coil over kit and apologize that the item did not ship in the 1 day timeframe that you paid for and understand your frustration with this. I went ahead and refunded you the shipping and you should see this back to your original method of payment within 3-5 business days. You will also receive an email confirmation of this as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
I'm disappointed because I was supposed to receive my item 3/11 and its 3/12 and still have no received it
Hey Armando,
I located your order for the Winch front bumper and see you received this on 3/13 this shipped from our PA warehouse and you chose standard shipping which aligns with the travel time correctly. I apologize for any confusion or misrepresentation on the website around the delivery timeframe. If you need any further assistance please feel free to reach out to us.
Thank you,
Allison
Your app or the phone I'm using legs. I'm not happy with your app. I'll be honest. Drives me crazy try to order. Something wants to order it. Five times I look in the thing there's five things. The thing doesn't move around quick enough. I don't like your app I'd rather be able to call somebody and order something over the phone then actually have to go through all this besides my fingertips are numb from chemotherapy treatments from cancer so it's just really frustrating for me. This is not my forte.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert,
I'm sorry to hear the radiator was damaged! I tried to call but was having some computer issues (my microphone was not working right). I'll try to call back later. I wanted to reach out and touch base with you to fix your order. Since you had to install the radiator, if you would like, we can send a replacement out first. I also noted your account that shipping out the replacement first was approved. Again, I'm sorry for the inconvenience, and I'll be in touch soon.
Thanks,
Desiree, ext. 1320