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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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You guys ship things right away, which is great you have sales, which is great no technicians. Agree when you call them.
I had to change vehicles because my guy got himself a new jeep. Was easy to change and I knew just what I wanted for it.
I've spent maybe $2k between American Trucks and Extreme Terrain just over the last week and there's been no type of discount, money back, or rewards opportunity. All I'm getting is junk mail, 5 to 10 times a day between the two sites, asking me to come back and spend more. Over the years I've spent thousands from these sites and still. No type of appreciation. At least with Amazon, I get 5% back to spend on other stuff.
I was having some technical issues with my purchase. I used the chat option and eventually got on the phone with their customer support rep, Leo, who was nothing short of amazing. We didn't get the problem fixed during the call but later that evening I managed to finalize the transaction thanks to his help. Top tier experience to say the least.
Been looking for certain things and glad you have things I'm always looking for. Customer service has been always good to me'
I ordered a front bumper cover for a 2017 Jeep Wrangler JK with tow hook holes and fog light openings. You sent a solid cover with no openings
Hello Eddie,
Sorry I missed you this afternoon I just left you a voicemail going into further detail regarding your review. I see that you have started the return process but we are waiting on photos. I texted you the link again to upload those, as soon as we have photos our Tech Return team can take a deeper dive into what you did receive versus what you ordered. Please keep an eye on your email for further communication. If you need anything else please feel free to reach out to us.
Thank you,
Allison
CAlled about the light trim ring for my front bumper and the person in customer service was able to help me with my order for the rear bumper and tire carrier. The stock attachment was weaking my rear door... Came on time, will install this Saturday
I was confused about a particular part and couldn't find an answer online so I called Extreme Terrain and received some help! Thanks! Yes, I ordered the correct part Zi needed.
Waited a week for my order, called to find out it was never shipped. Pick another accessory company. They did manage to send me 12 emails asking how the service was in the meantime.
Very professional, very knowledgeable. Didn't get any of the and um🤷🏻 nonsense that are on other automotive parts websites.
I had a bad experience with another vender on ordering a set of taillights for my 2011 Tundrs. At 32 days from the irder I had to call my bank to handle the situation. I called Extreme Terain on 17 March, ordered a set of AlphaRex Luxx series Tail lights thru Steve and they were on the way the next day for delivery on 21 March. Fast and Efficientb
Did what i asked confirmed the order and placed it properly the first time. He is the only one I will call from now on 2 orders with him now and no issues
I recently made a purchase from Extreme Terrain for a manual 4x4 lock in/out control.
The item was as advertised and an excellent price. The team at Extreme Terrain have always been
Great to deal with and items arrive quickly.
Easy website to navigate and I don't know if it was the site layout, the availability and options or carry over excitement from purchasing my new Bronco...but this was an A+ experience!
I ordered 3 seat belt oval mounts. They shipped out 1, and estimate the other 2 in a week… They're small, put all three in the envelope.
Hey Gary,
I apologize for the delayed shipping with the Mounting Oval it actually looks like we had 1 available in our warehouse to ship to you and the other 2 are coming directly from our manufactuer to you. That is the reason for the different delivery times apologize again and if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison
Package was delivered today the box was open on the bottom crushed on the side and retaped on the top. One of the products hasn't been picked up by the carrier yet, 4 days later.
I recently bought a new to me truck and wanted to install a winch bumper. I researched a lot of different bumpers from different companies but in the end I the one that I wanted was from ET. My order was shipped the same day I ordered. Great communication about my order and shipping updates. I will be using ET for all future parts for my truck.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adam,
I located your recent order with Extreme Terrain we do not have a rewards program you are correct but we do offer discounts on our website's and run promotions different times throughout the year. We also do price match our competitors so if you ever see a cheaper price on a different website please feel free to give our sales techs a shout to price match. We do appreciate your feedback and if you need anything else please feel free to reach out to us.
Thank you,
Allison