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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I gave them a call started off to say can I ask a stupid question he said there's no such thing and proceeded to help me what I was looking for and just chat about life
So I ordered some mud guards a day ago. The experience was excellent! I must say that Dante kept your standard intact. I was his first call as he started his shift and again your staff delivered! After ordering the mud guards, I decided that we needed seat covers also. With professionals like Dante, one might be inclined to keep shopping as one feels guided be a knowledgeable salesman on the other end of the phone.
My wife and I each have a Jeep, but I can only keep one Jeep on the site. I was looking for parts for my wife's Jeep, but the site kept reverting ro my Jeep, making it difficult to find anything for my wife's Jeep. Other than that, the site is easy to use and to find different accessories for your Jeep!
A few weeks ago l ordered a new gas tank for my 92 YJ. Once I got everything, the mechanic informed me l need to purchase a second vent rollover valve and 2 fuel tank vapor seal valves. Now l need to wait another week for it to be installed. I wish l had known to purchase these other parts. It would be helpful if it came as a kit.
I have emailed and called about various issues recently and haven't gotten any response. I am disappointed as we do alot of business with Extreme Terrain.
Taney was great in helping me to understand 2 different items and getting the right lights for my Jeep. A pleasure to speak to and knows her product.
Erik K was great listened to my concern. Gave me choices and explanations.
Great service and quick delivery. Will contact Erik again when I need something for my truck
Erik thanks again for your patience and great customer service.
Honestly did not expect to receive my product as quickly as I did ordering was simple shipping was fast they will definitely have my business in the future
Purchase new front bumper with fog lamps, and 9,000# winch, grab handles for roof mounted, snatch block, shackles and all quality material and easy mounting.
This company could do better in describing item(s) it is a e-commer site/authorized dealer site. There should be 1-3 person team cross trained with checking the detail on each item and putting them on the site. And trained in sales. Some of the open box items they try to sell are broken and can not be installed as intended those items are probably clogging up the small warehouse they might have some of those items could taken at a lose the items that are missing install hardware could be use for the YouTube channel. I do shop with the company and I have been to the annual event they have. I rather shop from my home state company then elsewhere.
I think they could be more if they had some more customer viewpoints
Hello David,
Thank you for your feedback regarding the information we have available on our website. We also want to thank you for being a member of our Military, Medical, and First Responders program. We appreciate the service our members provide to our country and our communities.
We appreciate the feedback and we have shared this feedback with the appropriate department for them to review. The feedback we receive from our loyal customers helps us in making improvements to our website and services for our customers,
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you.
Amy
I ordered both the front and rear Attica 4x4 hybrid bumpers with reverse lights, along with four KC HiLites for my light bar, for just over $3,200. As a veteran, I received a $160 gift reward toward my next purchase. I did pay about $160 for oversized shipping (regular shipping was free), and everything should arrive within nine days. I'll definitely be using Extreme Terrain again for future upgrades!
This was the one website I could easily find a spare tire cover with a Red Sox logo and enter in year, make, model and tire info, and easily order a Christmas gift for my daughter!
Great service, easy ordering process, kind and friendly, knowledgeable staff, quality products, the real deal for Jeep Parts!
As always y'all never fail to meet my expectations when ordering "Purdys" for my 2015 Jeep Wrangler JT Model... That is why I keep returning... Please keep up the Great Service and Top Grade Products!
I ordered some stuff for Christmas for my boyfriend and since Thursday I've gotten literally 14 emails, like what even. Please stop, or give me an option at checkout that says this is not for me I don't want any extra emails just the confirmation, receipt and when it ships please
Hello Darcy,
Thank you for your recent order and for sharing you feedback regarding the emails you have been receiving since you placed the order with ExtremeTerrain. We appreciate you taking your time to share your concerns with us.
I reviewed your order and I have unsubscribed you from receiving additional emails, except for those regarding your order, you will still receive those. If you receive additional emails, you can scroll to the bottom of the email and select "Unsubscribe"
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
This is only my second product ordered, but I will be continuing to order because of the service is so great and the shipping is so fast merry Christmas
J ai acheté un article boite ouvert dont l article étais écrit en tres bonne condition mais était brisé. Donc j ai retourné mais la livraison ne m'a pas été remboursé. Donc 100$ de perdu tres déçu.
Hello Yannick,
Thank you for sharing your feedback with us regarding your recent order of the MP Concepts Hood Scoop (21-25 Bronco, Excluding Raptor) (Open Box item). We apologize that the item you received was damaged and you needed to return the item to us.
We reviewed your order and we issued you a store credit back in the amount of $36.21 for the shipping of this item. Thank you for brining this to our attention.
If you have any questions please contact us and we will be happy to assist you.
Thank you,
Amy
I had questions about a bumper and she was very knowledgeable and helped me to make the decision on the product I ultimately bought. Thanks Taney for your help. This kind of customer service is why I keep coming back to Extreme Terrain.
Great experience with my representative, knowledgeable about product, answered all my questions, made it real easy to finish my order
Back mud flaps do not fit right, inch a half difference where the fender curves, looks stupid an cheap! Paid for a fitted set!
Hello Robert,
Thank you for sharing your concerns regarding your recent order with ExtremeTerrain. We do apologize that that the splash guards you ordered did not fit on your Wrangler. In reviewing your order, it does look like you contacted our Customer Service team, and they were able to set up a return for you and found a set of mud guards that would fit your vehicle. If you have any additional questions or concerns, please feel free to contact us and we will be happy to assist you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Don,
First and foremost, thank you for being a valued member of our Military, Medical and First Responders program. We value your service to our country and our communities.
We do apologize that the Fuel Tank Kit ( 20 Gallon) that you ordered did not include all the necessary parts for your installation. In reviewing our site, we show this item comes with
(1) Fuel Tank
(1) Set Of Mounting Straps
(1) Fuel Tank Seal And Gasket Kit
We did some additional research and we found this information:
This fuel tank kit does not come with a second vent rollover valve or two fuel tank vapor seal valves as separate items.
The kit is a main assembly for specific Jeep models and includes the following components:
(1) 20-gallon plastic fuel tank
(1) Fuel module (which typically has an integrated vent mechanism, often referred to as an "in-tank rollover vent valve" or EMS valve)
(1) Fuel module gasket (vapor seal)
(1) Set of fuel tank straps
The vapor sealing function is provided by the single gasket included with the fuel module. If a second vent or additional seals are needed for a particular application (such as the 20-gallon tank in certain model years of Jeep Wrangler which requires two vent valves), they must be purchased separately.
We do apologize for this situation and the inconvenience this issue may have caused you. We do show that the 20-Gallon Fuel Tank Vapor Valve Seal (80-95 Jeep CJ5, CJ7 & Wrangler YJ) and Fuel Tank Vent Rollover Valve (80-99 2.3L, 3.3L, 3.8L, 4.2L, 4.6L, 5.0L Mustang) that you ordered did ship and you should be receiving them shortly.
Due to this inconvenience and to say thank you for being a loyal customer, we added a $35 promotional credit to your account. This credit can be used on a future order please note, the credit will be valid until 3/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy