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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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Customer Service agent was very helpful with guiding me through the order process. The item works perfectly and improved the sounds drastically! Thank You!
I loved the experienced everything turned out great.
Delivery was super fast and the product matched the description perfectly. Will be buying from Extreme Terrain again.
Easy to install and love how they look on my Jeep. Very happy with them.
Came quickly and satisfied with the quality of product
The fed x company who you use for delivery left my expensive package at the mailbox, my house is 2.5 miles from the mailbox, I'm lucky the crack heads didnt steal it.
Product arrived on time and perfect condition in hefty box. Instructions were great and materials are very good.
Love extreme terrain. Customer service was very helpful with my order.
The only problem I had is the kit that was delivered was for the double cab and I have the access cab so I had to cut 10 inches off but that was no big deal. Everything else fit great and it sounds great.
Ordered running boards. Great price, great quality. Delivered very quickly. Instructions were clear, installation was easy. Will not hesitate to order again from Extreme Terrain.
Excellent service and prompt delivery! I received the side steps I ordered in 2 days! Will definitely shop again!
The new spare tire carrier works & looks great. Fitment was a little off. No instructions so I had to figure out which position to mount it in (not difficult). Required some mods to the tailgate vent. This thing is STURDY. My wife backed into something which broke the original POS pot metal tire carrier. If she does that with this, it will probably taco the tailgate and not damage the carrier.
Super easy site to navigate and order from. Items were delivered quickly and with no problems.
Fast delivery and the right parts. Good customer service
Great except for wiring shown in installation video was not included
Thanks again for high quality products, my jeep gladiator Rubicon, looks great after modifications.
The best quality parts for jeeps anywhere, at some of the best prices, thank you very much
I appreciate the help provided in the chat feature, but the item we discussed was indeed the incorrect size for what I needed, which is disappointing. It will have to be returned, but the other four pieces seem to fit great! Publishing dimensions of items would be a great way to minimize confusion and the hassle of returns.
Keep mailing items I saved but not ordered but can not remove from save box and I am no longer interested in them
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If