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Extreme TerrainReviews 11,359

4.4

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
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N/A
August 16, 2022

Easy to use and intuitive search functions. Also easy to acquire what you need.

Date of experience: August 16, 2022
Virginia
1 review
0 helpful votes
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Terraflex hd hinged tire carrier WOW
August 15, 2022

Fast delivery. 2 days. I had zero issues with fit and finish. I have put about 200 miles on it since install and it fixed the problem of my old carrier rattling like crazy. Highly recommend this for oversized wheels and tires or even an upgrade for the stockers. Install time 2.5 hours but thats because I also installed a 3rd brake light ring and license plate to the carrier. Have someone help if you have oversized rubber.

Date of experience: August 15, 2022
Texas
1 review
0 helpful votes
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Excellent experience
August 15, 2022

It was a good experience ordering the part I was looking for my jeep I would order again thank you

Date of experience: August 15, 2022
Washington
1 review
0 helpful votes
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Good experience!
August 15, 2022

I had no issues with placing my order. Delivery time was satisfactory.

Date of experience: August 15, 2022
California
2 reviews
0 helpful votes
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Low Profile
August 15, 2022

Very impressed with these in-channel window deflectors. Very easy to install. What's even better is they practically disappear when looking down the side of the Jeep.

Date of experience: August 15, 2022
Texas
1 review
0 helpful votes
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Easy Order - Quick Delivery
August 15, 2022

Ordered a heavy tailgate/tire holder and a led light ring. Both shipped easily and arrived as projected.

Date of experience: August 15, 2022
Pennsylvania
1 review
0 helpful votes
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None
August 15, 2022

Web site is slow at times, very difficult at times to use.

Date of experience: August 15, 2022
Michigan
1 review
0 helpful votes
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Arrived on time and love the tires!
August 14, 2022

I received the tires and rims within a couple of days. I have not put them on the jeep yet, but will post picts when I get them!

Date of experience: August 14, 2022
West Virginia
1 review
0 helpful votes
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Great transaction
August 14, 2022

Product was received on time and was as described on website. Thank you!

Date of experience: August 14, 2022
Iowa
1 review
0 helpful votes
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Great service fast shipping
September 13, 2022

Wonderful and fast will shop again the experience was great.

Date of experience: August 14, 2022
Kentucky
1 review
0 helpful votes
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Wrangler hitch
September 13, 2022

No mounting hardware included (missing 2 bolts and flange washers). Also does not include brackets for rear bumber mount

Date of experience: August 14, 2022
Colorado
1 review
0 helpful votes
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JK front bumper and skid plate
August 14, 2022

Bumper and skid were delivered on time and in good packaging. Installation was a little longer than planned and installed per directions and YouTube.

Date of experience: August 14, 2022
New York
1 review
0 helpful votes
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Excellent
August 14, 2022

My experience was great! The grille was exactly what the site said and I got it in 2 days.

Date of experience: August 14, 2022
Illinois
1 review
0 helpful votes
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Easy
August 14, 2022

The site is easy to navigate and the products are quality. Overall a great experience.

Date of experience: August 14, 2022
Texas
1 review
0 helpful votes
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Guys, this is a site that I've followed for quite a long time. I've watched a ton of videos you guys create, and engage a lot with the user loaded pics. But you gotta re-evaluate a few things. Owning a Jeep Wrangler has been a dream of mine decades in the making, and I finally made that a reality in February when I took delivery of the custom 2022 Willys I built at the dealership the previous October. As with all Jeeps, the real fun is after purchase when you can customize and personalize the Jeep to really be your own. That's the phase I'm in right now.

I finally pulled the trigger on my first purchase with you guys, and before I could even get a tracking number I'm bombarded with "how'd we do" emails, "give us a review" emails, and an entire stream of marketing emails. It's simply too much.

First- I have no idea "how you did"... I haven't even received the product, I haven't checked the quality, I haven't used your customer service... all things that need to happen in order to tell me "how you did".

Second- the sheer number of marketing emails I've received in the past few days has been nothing short of deluge. I finally unsubscribed, and now you're lost a name in your customer file, and the ability to reach me to try and generate further sales and experiences. Please take a look at your post purchase flow... I can't be the only customer of yours experiencing this.

Lastly- my end of day rating could very well turn into a 5 star, but again, please reference the above to understand the context of why it is where it is today.

I honestly wish you all nothing but the best, and I'll continue to check in on your site from time to time, but for now my focus is just on receiving my order and going from there.

Many thanks.

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Mirrors do not fit
September 13, 2022

I need to return this item. Your website claims these mirrors will fit a 2021 Jeep Wrangler and hey don't.

Date of experience: August 14, 2022
Georgia
1 review
0 helpful votes
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Super quick!
August 14, 2022

Great prices. Shipping was ridiculously quick! Very happy with the order. Now to install!

Date of experience: August 14, 2022
North Carolina
1 review
0 helpful votes
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Strong and durable
August 14, 2022

Very great product easy to assemble it Fit really great and looks awesome

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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JLJT Pods
August 13, 2022

Customer Service agent was very helpful with guiding me through the order process. The item works perfectly and improved the sounds drastically! Thank You!

Date of experience: August 13, 2022
Texas
1 review
0 helpful votes
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Everything turned out great
August 13, 2022

I loved the experienced everything turned out great.

Date of experience: August 13, 2022