business logo of Extreme Terrain

Extreme TerrainReviews 11,118

4.4

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
270
This company responds to reviews on average within 2 days

Instant Feedback

47,770 reviews
Missouri
1 review
0 helpful votes
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Fast fast fast
December 6, 2022

Went to Havoc offroad to order rock sliders. After a month of waiting I found out Havoc didn't even have the sliders they sold me and they couldn't get any more. They didn't notify me, I had to ask them what was going on! Then they had to check with their accounting section to request my refund. Anyway, Extreme was awesome, they actually had the product and I had it in about a week. I mounted it the day I got it and I am very happy with it and with Extreme Terrain. If I look for more accessories this will be the first site I check.

Date of experience: December 6, 2022
Arizona
1 review
0 helpful votes
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Good service
December 5, 2022

Thanks excellent service and good service and good quality product

Date of experience: December 5, 2022
Georgia
1 review
0 helpful votes
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Great company
December 5, 2022

Extreme terrain is one of the best companies I've ordered from easy web site and customer support is top notch

Date of experience: December 5, 2022
North Carolina
1 review
0 helpful votes
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Great products, great service!
December 5, 2022

Always get fast and easy service from ET and the shipping is always super fast!

Date of experience: December 5, 2022
North Carolina
1 review
0 helpful votes
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Sliders
December 5, 2022

Great product with pretty easy install!, welds are good and hardware was all there.

Date of experience: December 5, 2022
Florida
1 review
0 helpful votes
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BUMPER
December 5, 2022

They were on time and the package arrive not damaged,

Date of experience: December 5, 2022
California
2 reviews
0 helpful votes
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Great experience
December 5, 2022

The shopping and shipping experience went great. I bought some headlights for my dads Tacoma at 2am on Black Friday then it showed up the following Wednesday.

Date of experience: December 5, 2022
Arizona
2 reviews
0 helpful votes
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Bumper and Winch
December 5, 2022

The website was easy to use and find the exact parts needed.

Date of experience: December 5, 2022
Ohio
1 review
0 helpful votes
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Great fit!
December 5, 2022

Very good! Shipping was fast box was in good shape not damaged

Date of experience: December 5, 2022
Michigan
2 reviews
0 helpful votes
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Quick and correct!
December 5, 2022

We got our part quickly and being assembled was a big help!

Date of experience: December 5, 2022
Louisiana
1 review
0 helpful votes
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Disappointed
January 4, 2023

I have become more and more disappointed with ET. I think I have placed my last order with them. Problems with items not fitting right, receiving the wrong items, items not coming because they tell me they're out of stock (when they WEREN'T out of stock when I placed the order). Just too many headaches.

Date of experience: December 5, 2022
Alabama
1 review
0 helpful votes
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I was looking for a couple things for my wrangler I just purchased. Found them and a few other things. Got my parts ordered and some others saved for later. My only problem is they have too much. They have great prices but I have to shop on a budget.

Date of experience: December 5, 2022
Kentucky
1 review
0 helpful votes
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Shipping was fast
December 4, 2022

Received the parts in good order. Everything seems to be as described, very happy.

Date of experience: December 4, 2022
Pennsylvania
1 review
0 helpful votes
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Tire and wheel package
January 3, 2023

Overall the tires and wheels were good. But they were balanced with stickers, they already fell off. The one hub cap was also broken so I had to order a new one. Okay otherwise

Date of experience: December 4, 2022
Georgia
1 review
0 helpful votes
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Service was excellent
December 4, 2022

Order came on time and I would definitely shop here again

Date of experience: December 4, 2022
Minnesota
1 review
0 helpful votes
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Grate
December 4, 2022

Everything was easy and simple to do it was a great experience

Date of experience: December 4, 2022
New York
1 review
0 helpful votes
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None
December 4, 2022

None - Christmas gift -none none none none none none none none none

Date of experience: December 4, 2022
New Hampshire
1 review
0 helpful votes
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Received my item super fast...easy install. Love it.

Date of experience: December 4, 2022
Kansas
1 review
0 helpful votes
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Great service
December 4, 2022

Fast shipping and great installation instructions!

Date of experience: December 4, 2022
Georgia
1 review
0 helpful votes
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I received my order in a very timely manner. However, when I initially placed my order there was some sort of computer glitch and it would not read my card. So, I used another card that went through immediately. The bad part is that later the duplicate charge showed up in my account so I was actually charged twice. I contacted y'all and was told that the other charge would just drop off as it was pending. That charge did not drop off! I was told by yall to contact my bank. I did this and was told it would take another 10 days to review the matter. So, I have been without a large chunk of change for days now and that money was my christmas money! I'm still waiting for a resolution from my bank.
So, as far as receiving my order on a very timely matter which I'm very pleased with, I am not however, pleased with getting charged twice and having difficulty getting $455. Returned to me. All because of some computer issue on your part.

Date of experience: December 4, 2022