While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Went to Havoc offroad to order rock sliders. After a month of waiting I found out Havoc didn't even have the sliders they sold me and they couldn't get any more. They didn't notify me, I had to ask them what was going on! Then they had to check with their accounting section to request my refund. Anyway, Extreme was awesome, they actually had the product and I had it in about a week. I mounted it the day I got it and I am very happy with it and with Extreme Terrain. If I look for more accessories this will be the first site I check.
Thanks excellent service and good service and good quality product
Extreme terrain is one of the best companies I've ordered from easy web site and customer support is top notch
Always get fast and easy service from ET and the shipping is always super fast!
The shopping and shipping experience went great. I bought some headlights for my dads Tacoma at 2am on Black Friday then it showed up the following Wednesday.
The website was easy to use and find the exact parts needed.
Very good! Shipping was fast box was in good shape not damaged
We got our part quickly and being assembled was a big help!
I have become more and more disappointed with ET. I think I have placed my last order with them. Problems with items not fitting right, receiving the wrong items, items not coming because they tell me they're out of stock (when they WEREN'T out of stock when I placed the order). Just too many headaches.
I was looking for a couple things for my wrangler I just purchased. Found them and a few other things. Got my parts ordered and some others saved for later. My only problem is they have too much. They have great prices but I have to shop on a budget.
Received the parts in good order. Everything seems to be as described, very happy.
Overall the tires and wheels were good. But they were balanced with stickers, they already fell off. The one hub cap was also broken so I had to order a new one. Okay otherwise
Order came on time and I would definitely shop here again
Received my item super fast...easy install. Love it.
Fast shipping and great installation instructions!
I received my order in a very timely manner. However, when I initially placed my order there was some sort of computer glitch and it would not read my card. So, I used another card that went through immediately. The bad part is that later the duplicate charge showed up in my account so I was actually charged twice. I contacted y'all and was told that the other charge would just drop off as it was pending. That charge did not drop off! I was told by yall to contact my bank. I did this and was told it would take another 10 days to review the matter. So, I have been without a large chunk of change for days now and that money was my christmas money! I'm still waiting for a resolution from my bank.
So, as far as receiving my order on a very timely matter which I'm very pleased with, I am not however, pleased with getting charged twice and having difficulty getting $455. Returned to me. All because of some computer issue on your part.
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If