While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
I received my order in a very timely manner. However, when I initially placed my order there was some sort of computer glitch and it would not read my card. So, I used another card that went through immediately. The bad part is that later the duplicate charge showed up in my account so I was actually charged twice. I contacted y'all and was told that the other charge would just drop off as it was pending. That charge did not drop off! I was told by yall to contact my bank. I did this and was told it would take another 10 days to review the matter. So, I have been without a large chunk of change for days now and that money was my christmas money! I'm still waiting for a resolution from my bank.
So, as far as receiving my order on a very timely matter which I'm very pleased with, I am not however, pleased with getting charged twice and having difficulty getting $455. Returned to me. All because of some computer issue on your part.
Arrival time was before the expected time. Thank You.
Excellent response time for the order. I haven't had a chance to use the winch but installation was fairly simple and easy to do.
Great condition, great price, only missing some instal hardware *as described*
We purchased a lift kit and 5 wheels for our jeep wrangler. Thier website has lots of options and was very useful in showing what each set of wheels look like on our model jeep. Definitely recommend!
Quick shipping and the order was accurate. Products were a great quality and the prices was great.
I would highly recommend Extreme Terrain to anyone.
My husband's happy with the bumper! It was easy to install
I gotten several things from Extreme Terrain Great Quality, never an issue. If a problem; great customer service. If in need of a part or "Buggy Bling" Will always check Extreme Terrain First.
I received my items very fast and were just as described overall very happy with the experience shopping here
Extreme terain team did a great job of processing my order and including account credits. Follow up during shipping with customer support was also excellent. I am very satisfied with the products as well. Great job!
Ordered 5 pro comp A/T sport tires with 5 pro comp 05 series torq rims and TPMS sensors shipped mounted and balanced, 3 of the 5 were packaged well the other two were not one rim had a nice gouge in the front the other wheel had the wheel weights stuck to the box unknowingly if they were extras or supposed to be on the rim itself. Sent the damaged items back for replacements. Quickly got replacements however they were not mounted and balanced like original order was placed. Left me to get them mounted and balanced. After almost a month of sending the damaged wheels back and 2 weeks after showing my receipt for the mounting and balancing at a local shop I still have not been reimbursed for the local shop doing the work and the excuse used is the returns have not been processed yet. Will not be making another purchase from extreme terrain after this hassle. It's fine for them to charge me immediately for my order but to get reimbursed for their mistakes made they can drag feet for 2 plus weeks.
Easy order placement and Black Friday discount made buying experience easy
Very fast and reliable delivery of the ordered product. Thank you guys very much. It is greatly appreciated.
Seat covers look good, I like the color. I'm waiting to clean seats before putting on the covers. Not sure how well they fit yet.
The bumper and winch combo is exactly what my Wrangler needed! Great price and delivered on time.
Fast shipping but the part don't fit. Web sight has the wrong info. Kind of a hassle to box up and take it to a FedEx drop off place
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If