From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Every experience is seamless and products are always quality
I had some questions regarding fog lights and spoke with Richard S. He was super helpful finding me the additional bracket I needed for the install. While he did provide an order number, I was able to find the part as an open box item and ordered it there.
Great selection, great prices, fast shipping... best site Ive found yet for my Jeep accessories
Awesome selection, great prices & I love the customer build pics!
I cleaned the center console as directed and the storage still did not stick and fell off in the first day. This was an order placed in April. I don't recall the day of installation.
I have always found what I'm looking for at extreme terrain. And even more than I ever needed. But that's a good thing! I hope..
Never had an issue with ET besides the fact that I can't swing by Malvern, PA and pick my order up :)
Placed the order on a Sunday and the bumper arrived on Tuesday, perfect condition and exactly as expected. Thank you
My daughter is leaving for college. Oil, filter, transmission, diff, and transfer case fluids all replaced. Ready to go. Then a KC Hilite 7" Pro LED headlight goes out. Ugh. Extreme Terrain had it in stock, shipped overnight, and all is set for out departure tomorrow. The Jeep should be good until she's home next summer! At least I'm not gonna cry about the Jeep.
So far every order has been quality and the service has been great. The parts I've needed have always been available.
Ordered a part that arrived sooner than expected. And got installed before a big trip out of town
Mildly built a JKU with barricade products from extreme terrain over the past year, was recently sideswiped by a Tahoe, there was no damage or issues with the jeep just like running a slider around a tree. Now looking to upgrade and protect a new Tacoma.
Extreme Terrain always makes acquiring the next part/accessories quick and easy!
Always easy to find the parts I want. I was able to get an open box item at a nice discount in great condition.
Arrived on time as mentioned. Product as advertised. Very satisfied.
I have ordered many items from XT. Shipping is always fast and had good experiences.
There was an issue with shipping, the customer service representative worked hard to resolve the issue.
For some odd ball reason Toyota didn't put tow hooks on the new Tundra. I was looking for some, and found these. They are cheaper than the TRD hooks buy about 30 bucks so I bought them.
Extreme Terrain have a great line of products and what set you apart from the competition is that your product demonstration by videos is amazing. From beginning to end should leave little doubt for knowledge about the products and also how to install it. Great job.
Have had items needed in stock and have always arrived early
Ive ordered from the other big jeep website a few times. Ever since I discovered this place I haven't went back. The orders are more accurate, prices are better, better brands and variety, and when I use it the customer service is really good.
I ordered a radiator on a sunday. I contacted the sales team and they verified it was in stock and would ship next day and arrive on Weds. I checked online Tuesday at lunch time and web site still showed it arriving on Weds but did not show a tracking number. I contacted the sales team again and was informed that the radiator was on back order and would not ship for 10 to 15 days. They never informed me that it was on backorder and if I hadn't called to check on the tracking I would of been screwed as I was planning on driving 140 miles on Saturday to fix the jeep and get my other car back from my son. I wanted an all aluminum radiator not the plastic tank units sold at local parts store. I ended up ordering an identical unit from amazon for the same money.
Hey Charles,
I'm so sorry to hear that your radiator was not in stock and would not arrive as you expected or where promised. I could not locate an order for you using your email to verify this information or to look further into this for you. I sincerely apologize for the inconvenience we caused you. If you would like us to look into this further, please contact me at ext 1896 and provide your order information. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Dave,
Thank you for speaking with me today regarding your center console. I'm glad the item has a warranty, and you should receive a new one after filling out the proper information. If you need anything else, please feel free to let us know.
Thank you,
Allison