From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Will definitely order more parts from here again……
It was very easy to place my order and it was shipped quickly. What more could I ask for?
Always good, never any issue with them.
Usually pretty fast delivery
Part worked great! Fast shipping. Excellent choice.
First time purchasing from this store and it was a good experience
Video directions made this an easy install. I have a 2020 Wrangler, and we had put screws back in to give insert for a more secure fit; no big deal.
They are very informative and they really help me get my jeep dialed in correctly after lifting it. Plenty of aftermarket parts, which they have plenty of information on. It's a very good company.
The boards Came early looks great on my rubicon mud flaps were also good
While placing my order I needed some assistance, started chatting online and they offered to call instead. Within minutes I had my questions answered. Excellent customer service!
I normally never post reviews but I have to say I will be ordering from these people again. First, easy to find parts for my 97 Jeep. Was able to find parts I didn't even know the names for due to parts list. Second they came so swiftly I was able to order and start work on my rear-end in a week.
Great service. Thanks again for the service. I wouldn't complain about the service or products at all. Always a pleasure buying from this company.
Great service and I love this company
Much less expensive than other similar products on the market, which is what caught my eye. The bed-liner like coating is super rugged (won't scratch) and the steel won't flex or bend even when I tried to make it. 5 minute (or less) install with a socket wrench. 2 seat bolts out, bracket on, 2 seat bolts back in. Shipping was very fast and the product was well wrapped/boxed and protected.
Long story very short. Last year August 2022, I had ordered some tinted sequential head lights for my Tacoma which stated on extreme terrain that they were "in-stock". The very next day I went to check on the shipping status of the product and found that the product was "out of stock". I contacted support and they told me that the company ran out and would let me know when the headlights would be back in stock. In addition, informing me along the way about the shipping process. Nearly 5 months later jan 2023, I have heard nothing about the headlights. After contacting support throughout the time being, they gave me false dates as to when they would ship. One Support staff "Tammy" said that they are shipped and on the way. Finding out that was false; I tried contacting the same person at extreme terrain and of course couldn't reach that person after entering the parties extension. I tried to talk with someone ells to get to the person that I was originally dealing with, but wouldn't transfer me over. I tried to talk with someone ells about my shipment, but didn't go anywhere except giving me more fauls information. Finally writing off extreme terrain support staff, I contacted the manufacturer (Spyder auto) of the part I ordered and got truthful information which put everything at ease. I will never buy anything from extreme terrain again. All I wanted was updated information and apparently their support staff at extreme terrain was too challenged to do just that. One last thing as well, they don't do refunds or at least from my experience they don't. Lesson learned!
Awesome product! Great shipping! A++++ to deal with!
Had some issues at first but extreme terrain was super helpful in helping me resolve the problem. Thank you again to who team!
I received it on time, and everything is what I was expecting!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members