While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Out of stock reminder worked great when a new item ran short from the manufacturer. Shipped immediately upon restocking.
I received fender lights that were obviously a returned item. Customer service was great. They immediately sent me a return Fed Ex label. Extreme Terrain's policy is they will resend the order as soon as a tracking number is sent to them by Fed Ex. I received an email the very next day that my reorder was sent. Received the correct fender lights in 2 days. Couldn't be happier with Extreme Terrain's customer service.
I ordered a Redarc 200w solar panel. The panel is heavy and was only packaged in a single layer cardboard box, no foam or padding. Predictably the aluminum frame was dented in several places. It's cosmetic, but it could have been prevented. Do better...
All good, product is what I ordered in a very timely manner.
Super satisfied with the product. Literally took 10 min to install the headlights. Great quality too
Found exactly what I was looking for at a price that didn't send me into shock
Fast shipping but little bit expensive to Hawaii.
The bumper is really strong and well made and super easy to install.
Looks sick!
I had called and talked with a rep and he gave me some recommendations on covers that would fit my make/model in my price range. It was shipped and I got it in 3 days. Very easy install, maybe 20 minutes tops
Received both of my orders Thank you guys so much you guys are the best will be buying more in the near future
Quality shipping everything is great appreciate you guys
Great service, in spite of my changing orders twice. Good product with detailed instruction for installation. I installed them in about two hours…pretty good for a 72-year-old gal!
They ship the date they said they have good deals.
I've always received exactly what is pictured, good quality from reputable brands and if I did have an issue with anything at all, the customer service staff is amazing and will make their best attempt to rectify or resolve any problems.
Very quick and easy process for shipment and got delivered on time.
Shipping was very fast with my side steps and floor mat order.
Ordered some Red Rock nerf bars for my 07 Tundra. Had some old faded factory running boards that had to go. Thank you Extreme Terrain! Fast, easy transaction from order to install. Highly recommend!
Only gave a 4 because price, however I'm satisfied with it coming from USPS maybe because they just processed the order for Jet. I actually didn't notice a difference because only two days ago I installed the throttle controller I ordered at the same time
Asked for some help cross referencing a part number, and they were able to get me fixed up!
ABSOLUTELY TERRIBLE. PICTURES HAD LEAF SPRINGS, SHOCKS, U-BOLTS, HARDWARE, ETC IN OPEN BOX ADVERTISEMENT. WHEN PACKAGE ARRIVED THERE WERE NO LEAF SPRINGS. CALLED AND WAS TOLD LEAFS WERE NOT INCLUDED. THEIR MISTAKE. FU DID OFFER A 200.00 REFUND AND IT WOULD COST AN ADITIONAL 600.00 FOR SPRINGS. NEVER AGAIN! SENT PACKAGE BACK!
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If