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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Easy site to navigate, good part description and quality. Fast shipping
Easy and Quick! The website made it extremely easy.
Convenient, easy to order and delivered as promise
I purchase from this website a lot, im never disappointed with what i get. Although, I never get emails confirming my order or tracking information for it.
The tire cover fits snug. It looks great. Gig 'Em!
I was looking to purchase a bumper and called to find out what exactly was in the box. The rep that I spoke to told me that the parts I was looking for was not included and he stated that the company did not sell them separately so I did some research and found the parts on their website and called back. The next rep I spoke to was more helpful at first but again didn't quite know what was in the box until I pressed and said until I know exactly what's in the box I'm not going to purchase the item. I was fine purchasing the parts separately but before I did I just needed to make sure they were in the box or not, and finally I was told with 1,000% assurity that all parts I was asking about were in the box. We shall see when the item arrives! Long story short, Extreme Terrain almost lost my business due to a clueless phone rep.
I am really sorry to hear about your experience.
If you would like to discuss this, I would
Be happy to speak to you about it.
Please feel free to reach out.
Amy
EXT 1257
Very pleased with shopping experience from extreme terrain
Had a wide verity of options, made the shopping experience very simple
I like the covers but they need have more options for tightening them around the seat!
I love extreme terrain. Everything I have ordered has been great! Thank you so much for the credits for posting pics!
Very easy to install, very sturdy and they look super sharp.
The jeep mats I purchased for my front and rear floors were exactly as described and fit perfectly.
Thank you for your feedback!
If you have any questions-
Please let me know.
Amy
EXT 1257
Great and easy! Easy to find what you need. Only issue I had was I order a set of fox shocks. Everything showed arrival time was set for a Saturday. I got 2 shocks on that day then the other 2 Monday. And not even two fronts and two rears. I got a front and rear each day lol which made no since, because I ordered the set as a whole or "package deal" on the same day.
Still working on get the right items received two orders of the wrong items. They where suppose to be a set of four front and back received two sets of front only was issued store credit for one. Thinking the one set kept was the right one opened it and started installing to find out there were one the fronts in the set. Tried to get just the back vents was that couldn't be done so returned the second set waiting for store credit on that one as well.I hope the next order goes a little smoother if not I will just get a refund and buy somewhere else.
I am sorry to hear about the issues you had with your window vents.
I see you have been in contact with our customer service.
If you have any questions, please let me know.
Amy
EXT 1257
Had what i was looking at a good price.
ET contacted me in less that 24 hrs that they could not ship to a PO Box, to which I replied and they had it corrected within the same 24hrs. Communicated clearly and quickly which was much appreciated!
Man don't ever get the wrong part...
You will never get your money Back
Stay Away from them!
Don't worry I will put this on Google review and facebook and everywhere else Don't Shop from here if you want any kind of customer help
I am really sorry to hear about your experience.
I reviewed your order and I see you have spoken with
Our customer service.
Please if you have any other questions let us know.
Amy
EXT 1257
Shopping online through extreme terrain was almost the best online shopping experience I've had. The website is easily manageable, and I found what I was looking for with ease.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
Please feel free to contact us to
Double check the email address you have on
Your account. We can update it if you would like!
Amy
EXT 1257