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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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As I'm sure I'll be happy with the product the checkout process wouldn't allow me to use my account credit
I ordered the wrong top, service rep helped me return and order the correct top. Still waiting on a response regarding the form I submitted to schedule device to install it. Ordered our last jeep too from them.
The bare metal door holders for a JK are just that…bare. Kind of expensive for bare metal, leaned my lesson and will not likely shop here again. Shipping was fast, which was a pleasant surprise. Other than the 47 million emails I got, like 7/day (which prompted an IMMEDIATE unsubscribe)…it was "OK", but I won't be a repeat customer.
Thank you for your feedback.
If you have any questions, please let me know.
Amy
EXT 1257
Item arrived 2 days before expected, once out of the box I was blown away the product looked so much better than in the pictures very well made and pretty easy to install. Only complaint I could make is the bag of parts was all put together so made it very easy to use wrong bolts.
The website was easy to navigate in a product came quickly very pleased with every aspect.
Arrived early and was extremely satisfied with my purchase. Ordered for the 5th time and each time I need something new I always search here first.
All of my items were as described and I will definitely be doing more business with you guys!
It's impressive to get a 75lb package so quickly and packed so well it doesn't destroy the box itself along the way.
The hood jack mounts were an easy install. Seems durable. The hi low jack works as advertised.
I paid for my lift kit and 4 days after it was supposed to arrive I still don't have it
I am sorry to hear that.
With the information provided I could only
Find one order that you chatted in about to request that
It was cancelled. I see that it was.
If you are speaking about another order you have with us, I
Would be happy to look into that for you.
Please let me know if you have any questions.
Amy
EXT 1257
I love this app. It's my favorite spot to get Jeep stuff Everything I want is here.
I ordered door sill covers for my 23 bronco and unable to see my order online
I am sorry to hear that.
Sometimes these emails can go to spam/junk folder.
I reviewed your order and I see your item was delivered.
If you have any questions, please let me know.
Amy
EXT 1257
Great shopping experience. Great selection, products are exactly as described, fast shipping. Will definitely be ordering here again!
The item was well packed and was received as scheduled.
My wife's 2015 JK started overheating suddenly. We changed out the thermostat 4 times with after-market ones since Mopar has them on back order. Decided to replace it with your racing thermostat. Seems to be working great now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
If you have questions about your available credit or
Would like assistance applying the credit when placing an order-
Our customer service is happy to help.
Please let me know if you have any questions.
Amy
EXT 1257