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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Should have provided email from easier to respond to you when needed
So far everything I've ordered from ET has fit perfect and arrived ahead of schedule. I will continue to order from ET for parts needed for my 1979 CJ and 2019 JL.
Fits well in my 2023 2dr JL. Holds my gear I like to have with me.
This my was my first of many more purchases from here!
Easy to order, fast delivery! Exactly what I was looking for, took a little elbow grease putting them on but they look great!
I have ordered a few items from Extreme Terrain and the items have always been good.
It was great, arrived on time and all parts intact
My first time shopping with you, so far so good
Delivered as promised, product looks as good as pictured. Ease of use with the whole process.
Got my package on time no issues. It was packed really well and it fit my jeep just like it was advertised.
Product is very poorly made and doesn't not fit Jeeps Order # 23-*******
I am very sorry to hear that you had difficulty with your item.
I see that you have returned it.
If you would like to discuss your experience-
I would be happy to speak with you about it.
Amy
EXT 1257
I purchased a Infotainment Sync 4 GPS Navigation Upgrade
(21-23 Bronco) from this company for over $1000 dollars. The description hints that you will be able to add navigation to a full sized bronco with this part. When I asked directly if this would work for my bronco, I wasn't told yes but it was hinted that it work. After purchasing, dealing with extreme terrain tech support (not helpful) a ford dealer and ford customer support I found that navigation can not be added if it didn't come on the vehicle, it's hardware and a subscription service. I had already gone past the 30 day window for return after I spent time trying to get this working so I was stuck with the part. I left an honest review on the website, with photos. I didn't say anything bad about the company only explained how this wouldn't work unless your bronco had navigation from the factory and needed a replacement apim. The review was not posted nor were the photos showing how it would not function in a non nav vehicle. The 3 photos that made it seem to function were posted. This company alters reviews to make products look better. If you're looking at a product on their website just know the reviews are not accurate
I am very sorry to hear about your experience.
I have reviewed your order and I see that you have contacted our
Customer service about posting your review and uploading photos.
If you have any other questions-
Please let me know and I would be happy to speak with you about it.
Amy
EXT 1257
Ordered a new spare tire cover for my jeep, we arrived yesterday I put it on today, and very pleased with it. Website is easy to use and shipment was quick.
I ordered new headlights. Those were perfect. I also ordered a hood protector that looked like it had been on the shelf for a long time. It was so dusty and dirty. I cleaned it off and attached it per instructions. The next day on my way home from work, it blew off. The tape must have been as old as the part looked. Disappointed for sure.
I am very sorry to hear about your experience.
Please feel free to reach out to our customer service
If you have any questions or if you need assistance.
Amy
EXT 1257
Easy to order. Had what I wanted. Quick delivery of item order. Good customer service.
I received the notification email regarding my recent order. My concern was unfounded as It was explained to me, this was the Shipping method I had selected. I mistakenly thought I'd selected next day.
I walked away from my chat, upon my return I noticed I'd missed the opportunity to leave a big thumbs up and favorably rate her help in my request.
Quick delivery. Accurate order. Parts looks like they have the proper fitment. I am pleased with the order process
Fast shipping and came as expected and when expected and improved my build
Easy ordering. Fast delivery. Great support.
Great accessory selection
Nicely laid out Website, easy to find items.
Good prices and fast shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
If you have any questions-
Please let me know.
Amy
EXT 1257