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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Terrible customer service. Ordered a 10L plastic jug. 3 weeks later, still waiting for it to ship. Customer service says we will put in a ticket. No resolution. Worst place to order from and work with. I'll avoid ordering from extreme terrain at all cost. Too many other quality vendors to choose from. Extreme terrain sucks! Still trying to get a refund!
We have had some luck with ET. I wouldn't recommend the open boxes. We bought a bumper and tire carrier that was supposed to be missing only the hardware. As it turns out the bumper and the tank queue here were not compatible with each other. The bumper was set up for a bushing pivot and the carrier was made for a bearing pivot.
Thank you for your feedback and for your recent purchases for your Wrangler.
Please let me know if you have any questions or if you would like to discuss your experience.
I would be happy to speak with you about it.
Amy
EXT 1257
I had some questions about a big rim and tire package, so I texted a question. I had Brandon call me back. He is a tremendous asset to your company, he helped me order the right combo and checked me out over the phone.
The cover looks and operates great! I have already recommended it to a friend.
That said, there were some installation issues. One the instructions were not applicable to my Jeep Gladiator; fortunately, I found a great installation video. In fact, the install on a Gladiator is easier than on a lot of trucks (no clamps). Two, the plastic end cap on the passenger side was broken so I am trying to get a replacement. Three, and last, the nuts to secure the cover to the rails were the wrong size. I had to run to the hardware store to get the right nuts to complete the job.
Including finding the video and the run to the hardware store, the install took me about 2-hours. I would consider myself inexperienced in this kind of work, though I had the right tools.
Everything was great in the kit. All fit like it should. Prepare for battle when removing original suspension.
Easy to find what I need and parts check biotin.
Will be a big advantage over the sagging netting. Great delivery, no issues.
Just the right bumper! This arrived in just a couple of days. Great service.
I received my order with prompt delivery and service! I'll definitely order from Extreme Terrain again.
Mike L., was absolutely amazing - talk about customer service with patience and a guiding way to help. Mike spent at least an hour on the phone with me providing options, as well as ensuring ALL specs were aligned with my 4Runner! His attitude was more than pleasant and he is extremely knowledgeable, which helped make the process fluid and easy. Your company is very lucky to have an individual such as Mike L. And he def should be compensated and or recognized as an elite team member for your company! I will continue to buy from Extreme and Mike L. Is the main reason!
Cheers, Tracy L.
I ordered the K&N Series77 high flow performance cold air intake at a cost of $399.00. However, I have a printout of the exact item, I had been looking at, at a price of 349.99. I went ahead and ordered it thinking I was getting the 449.99 price, but to my surprise I paid 399.00. Please explain the discrepancy in your pricing. And if I am entitled to a price reduction please credit my credit card. Please advise. Thank you
Thank you so much for reaching out. I have left you a voicemail reviewing how catalog price matching would work and how to locate your catalog ID to provide us.
Please feel free to reach out if you have any questions.
Amy
EXT 1257
Easy to find, fast shipping and phone support was helpful to make sure I had all the needed hardware
Bree and the team had the Muffler shipped fast and I was able to have it installed and on the road in 24 hrs. Unbeatable!
So easy to choose a product. Love the fact that they show pictures of what any product would look like on your vehicles!
I am very sorry to hear that your antnenna is not fitting as expected on your Gladiator. I tried to reach out to you to discuss your feedback and I have left you a voicemail.
Please let me know if you have any questions I would be happy to assist you with this.
Amy
EXT 1257
Thanks for the fast service. You guys Rock... and I will order from you guys again
I like the way they operate even though I have to send them back because the pilot holes on the turn signal does not align with the guide on the mirror cover.
Fast service, fits perfect, instructions were great.
Shipping was fast. The Sunrider I ordered for my Jeep was packaged well. The video installation I found by ET was somewhat helpful.
The brackets was what I needed, the rings around the headlight didn't fit exactly, I had to work with them carefully to install them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about your experience I have reviewed your order and I see that you were refunded for your 10L plastic jug.
I have left you a voicemail and please feel free to reach out with any questions or if you would like to discuss your feedback.
Thank you.
Amy
EXT 1257