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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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You canceled my order with no explanation. It would have been nice to know why so I could look elsewhere.
Shopping online was a breeze and checking out was a simple process.
The straps and hardware support are well made. Took me about 1 1/2 hours to install.
Was misled on an item I was charged for then was notified after it was out of stock. Also bought items and asked agent if there were any discounts coming. He advised me to buy that day and didn't foresee discounts or promotions. Completely untrue as I have gotten emails every day since with discount codes
I found the product I wanted and ordered it. It arrived today! Pleased. However, let me share with you my response to your barrage of advertising emails. It reminds me of going onto a car lot to do some window shopping. Immediately I am confronted by an aggressive sales person who wants my contact information. The pressure makes me want to leave rather than stay. Wouldn't it be better if the customer customer could call for help when needed? Push advertising is less appealing than the pull approach. Leave me alone until I need you. Just my two cents worth.
Arrived well packed and easily installed within about 30-45 minutes
Repeat customer. Delivery was great. Parts as described. Happy customer.
Only place I'll order from great customer service package comes on time
Thank you so much for your feedback and please
Let us know if you have any questions or if you would like assistance.
Amy
EXT 1257
10 out of 10 recommend anyone who is looking to upgrade their jeep to shop here unsure about something they have someone who you can speak with that will answer any questions you may have fast shipping and quality parts
On finishing my online order from Extreme Terrain (with my credit card already on file), an icon came up on my computer screen at "check-out" asking if I wanted to continue to receive free delivery on future purchases. I clicked yes, and gave no additional info. Somehow a company called joinfreedelivery.com was able to use information that I supplied to Extreme Terrain and then put random recurring charges on my credit card for their services. The only way they could have obtained my card number and information is through Extreme Terrain's "secure" ordering platform. Super disappointed. I like your products.
Thank you for reaching out to us about your concern, and we apologize for your experience. We have spoken with you about this matter and reviewed with you that
We do not share your information with other companies. However if you have any further questions or if you would like to discuss your experience I would be happy to speak with you about it.
Amy
EXT 1257
Have ordered through ExtremeTerrain several times and have been REALLY happy with the experience and the products. Send a free window sticker again and I'll be even happier! LOL
Helpful sales people! Answered all my questions about the items I was interested in.
Received my running boards within a week and love them!
Seem to be good solid quality!
Thank you!
Extreme Terrain offers quality products for the price range you shop, you can spend a little or a lot, you will value on your dollar
I love window shopping and finding new ideas and deals to upgrade my jeep.
I should get a part time job with you guys to support my "upgrade" addiction!
Haven't installed yet but everything looks very high quality
I knew what I was looking for the website was quick simple easy to navigate parts showed up in less than a week
Shipping on most of my order was on time as expected. One particular part arrived later. The packaging for shipping seemed underwhelming and sharper corners of bumpers have minor cosmetic damage
The kitchen fee is an insulting charge that should be built into your menu prices instead of slipped onto the bill at the end of the meal.
I am so sorry that there was a delay with your Brake Caliper Pin Kit. I see that we have assisted you with this matter. Thank you for leaving feedback and please
Feel free to reach out to me if you have any questions. I would be happy to speak with you about your order.
Amy
EXT 1257
I ordered running boards and they showed up in a couple days put them on my Tacoma in not much more than an hour it was so easy to do I couldn't believe it everything lined up perfectly! Should have done this years ago!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience with your liner. I reviewed your order and I have left you a voicemail.
It looks like this item has been discontinued. Please let me know if you have any questions.
We would be happy to help you find a similar item.
Amy
EXT 1257