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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Great product as advertised on my manual 2010 Wrangler. However, the box came totally messed up and one end was dented to the point of not being able to put the tips on. I would say this is more of FedEX's fault… sucks but still works and I needed to quiet down this car.
All I ordered has arrived safely and quickly. A pleasure dealing with you!
I ordered a weather tech bedliner and tailgate liner for my 2023 Jeep Gladiator. The bedliner arrived but the tailgate liner never arrived. They said that it was in the box with the bedliner and I explained that it was not included and had to be purchased in addition as per my invoice. I have made more than 5 phone calls and chat multiple times with no success. I loss almost $70 dollars and still don't have tailgate protection. I will only purchase from Amazon in the future because they are dependable and will fix it when things get loss in shipping.
Garry Maguire
The entire experience was painless and fun. I'll be coming back in the future
I ordered a couple of things from the site and I received them fast! Can't wait to order more stuff for my jeep. Will definitely refer EXTREME TERRAIN to all my friends.
Shipping was a little off on my soft top brackets by a few days,and placed in different places.I did receive everything, thank you
Thank you so much for your feedback.
We ship items out of our warehouse that is closest to you for fastest delivery.
Sometimes items will arrive seperately due to this.
Please let me know if you have any questions.
Amy
EXT 1257
Ordering was real easy and updates kept me appraised of the delivery dates.
Great service, item arrived sooner than expected Great quality and jeep feels much better now
I received someone else's shipment. Only received part of mine! Ordered jeep fender flares. Received rear but not the front.
Thank you for reaching out with your concerns regarding your fender flares. I have reviewed your order and tried to reach out to you over the phone to apologize.
I see that your replacements have already been delivered.
Please let me know if you have any questions.
Amy
EXT 1257
Customer service is second to none! Only ever had 1 issue and they fixed it right away and made me actually feel like they cared!
Have been using Extreme Terrain for years and will continue to use them for years to come!
I really enjoyed this experience and the product I bought was a great value.
Ordered the lights and they came in on a timely manner
I paid for one day shipping and 1/3 of my order arrived within that time frame. I'd like my 233 dollars back. If you can't do it, don't offer it.
Thank you for reaching out about your order for shocks and a track bar. We do see that some items did not arrive in the time frame as expected. We have refunded a portion of your expedited shipping costs and we are very sorry that happened. Thank you for reaching out so we could make it right. I tried to reach out to you over the phone, sorry I missed you. Please let me know if you have any questions.
Amy
EXT 1257
Good advise, easy transaction - purchased new shocks for my jeep! Discussed the options...
I really like the suggested equipment that is always offered. I went on the page for a specific item and ended up with an impulse sell because of the suggestions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for speaking with me today about your order for your tailgate liner.
I apologize for your experience and please let me know if you have any other questions.
Amy
EXT 1257