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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Exact Fit came with all necessary hardware excellent quality and looks good,
Extreme Terrain is a very trustworthy company. I would recommend them for all your offroad parts. One of the best companies around.
I haven't yet installed my fog lights I will keep you informed
I chatted with a sales rep and asked a very specific question to get the right part. They confirmed it matched what I needed. When the part arrived it was not what i asked the rep for.
Quick and easy way to get jeep parts that parts stores can get
I called needing information on my jeeps rear shocks and Sam was really knowledgeable on helping me choose the right ones.
Parts fit great, seem to be well made. Shipping was pretty slow almost a week later than told when I checked out.
I opted for the call and the representative was awesome! Took time, was considerate and totally answered all questions!
I ordered a best top bikini top when i got it the box was open and it had no windshield channel so i had to order one for $99.99 dollars more i will not advise anyone to order anything from best top and as far as extreme terrain im not sure about at this time
I am very sorry to hear about your experience with your top. I have reviewed your order and I tried to reach out to you over the phone to discuss your feedback.
Please feel free to reach out if you have any questions and I would be happy to help!
Amy
EXT 1257
Product came as advertised but the fit wasn't great. The instructions that came with the product did not provide details and left a little too much guessing. The video on the website was much better but there must have been changes to the product since the video was made. The video would say to do one thing and the parts didn't quite match. Had to improvise. Two big hurdles to overcome. First hurdle was the support bracket on the underside of the tube did not fit over the support screw of the heat box. I had to grind the support bracket to widen it so the screw would fit. Second hurdle was the heat box flange did not line up perfectly with the radiator bracket. Needed a little more improvisation. Not sure if these were design flaws or just bad luck. Without those two hurdles would have taken Much less than two hours.
I'm really satisfied with the products we bough! We though it would not fit but it was perfect!
We ordered our camper top and it was shipped promptly. However, the shipper didn't call us, showed up during a wind/rain storm, dropped the package, and was on his way out when I caught him. Couldn't check the product and it is damaged. Hopefully, Extreme Terrain will make it right.
Thank you for reaching out about this, I have reviewed your order and I see that you have been assisted with this issue with your top. Thank you for your other recent purchases for your Gladiator as well.
We appreciate your business and feedback about your shipping experience.
Amy
EXT 1257
I was pleased in locating what I needed for my 2022 Tundra. The parts fit great. I look forward to doing business again.
I've ordered from here before and the products are always as described and arrive when they are supposed to.
The saddle bag was as advertised. Very good quality and looks nice this is my second bag like this. They are good for small items. I use this one for my first aid kit. I wish the bag was bigger, especially for the price. But it fits well in the space and I should know better.
The company delivered the grill in a timely manner, so no complaints with the ordering or delivery time. The Grill itself is ok. It fits well and is made of lightweight, matte black, plastic. It looks ok, but not anything spectacular. The installation instructions regarding the wiring are poorly written. It's as if the foreign electrical engineer, who designed the LEDs but never actually installed the grill on a vehicle, wrote the instructions and then Google translate was used to translate those instructions into English. If I knew then what I know now, I would not have purchased the product. As it is, I've installed it and I guess I'll have to live with it. I guess I shouldn't expect much for $189.99.
I am very sorry to hear about your Upper Replacement Grille.
I see that you have returned this item and have been refunded.
Please let me know if you have any questions or if you would like assistance locating another one that would work.
Amy
EXT 1257
Receive my items in a timely manner & very happy with the buying experience.
Ships fast and easy to talk to customer service. Very competitive prices.
Easy to find what I'm looking for. And I like that they usually have how to install videos.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear that you feel that way. I see that we assisted you with the return of your PCV Valve Elbow and that you have already been refunded.
Please feel free to reach out if you would like to discuss your experience and I would be happy to speak with you about it.
Thank you!
Amy
EXT 1257