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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Never received my items I paid for.still haven't heard what extreme terrain plans on doing. Are they sending me new items or refunding my money because I lost package is in them. Either send me what I paid for or refund ny money
Shipping was faster and items arrived days before expected. Very happy with lights and looking forward to more purchases from Extreme Terrain.
Order went good with timely shipping but the shipper delivered the 4 wheels to the wrong house
Very easy to find what I needed, you had it in stock. Shipped out right away.
Order came in on time. I was able to install steps within an hour and a half with no assistance needed.
Came across ordered the right parts
My axles needed replacement 😁
We are very pleased to have the items wanted
Have received items before
Thank you and your company
Juts a shout out to Mike L... he spent a lot of time and had infinite patience helping me get set up with a tire and wheel package for my 2020 Wrangler Unlimited Sahara... when the wheels I initially chose were low on stock for quick shipping... he helped me find different ones... and honestly the 2nd choice was abetter choice... never would have even seen the wheels otherwise... perfect choice on wheels and tired for me. And ordered them Thursday night, here it is Sunday. And they already arrived. Mounted and balanced... way faster than exected... and they look incredible... very happy with this purchase.
Package arrived on time but the fit was too tight. I had to use a pipe expander to make it fit. After that is went right on.
Nice selection of parts and accessories, with quick shipping. Thank you for a great experience.
I ordered these parts and fit perfectly when Napa and O'Reilly could not even get them thank you for the correct part and getting them to me so quickly
Extremely best customer service experience and knowledgeable of products and services
Fast deliver and good products. I would recommend these guys anytime time.
Looks to be of good quality. Bolts and nuts could be the same size since you provide the Allen key.
Delivery came early for free undamaged. Product I ordered for price agreed on. So far so good.
Extreme terrain is top notch. Awesome place to always buy anything you need for you rig and very fast shipping, Thank you.
I opened my package today to install my grill gaurd after work with the help of a friend and realized that there isn't any installation brackets, hardware or instructions.
Pretty disappointed.
Hey William,
I apologize that the hardware was missing for your Grille Guard, I do see that you spoke to customer service today 10/28 and we are shipping you the missing hardware, please keep an eye out on your email for tracking that you should receive tomorrow. Again, we apologize for any inconvenience this has caused you and if you require additional assistance please do not hesitate to reach out to us.
Thank you,
Allison
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paul,
Thanks for taking the time to speak to me this afternoon, as discussed your replacement is processing now and you should receive a tracking # to your email either today or tomorrow. If you receive the original order as well as the replacement please give me a call back directly at EXT 1896 and i'll get you an RMA to your email to ship it back. I apologize again for the delay with the process of the lost package claim.
Thank you,
Allison