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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Although you have a good selection of accessories I found them to be priced much higher than other sites and the time to actually mail out the item was too long. I was really expecting a better shopping experience.
Good place to shop for accessories, good communication about delivery and well packaged.
Very quickly and professionally executed my order. I am very pleased.
Good services and speedy delivery. Excellent quality parts.
In 2 days already got rust, Fast shipping but poor quality very disappointing Just For that I'm not going to spend another dollar with them
Hello Carlos,
I just left you a voicemail hoping to discuss options with you to rectify this situation, At your earliest convenience you can use the number on your caller ID or my extension is 1896. I look forward to speaking with you and apologize again that this item is already rusting.
Thank you,
Allison
Yes! The holes in this mount fit my 89 AX-15 and the 4 studs are the same as an AW4 mount. To change my BA-10 to an AX-15 in my 89 Cherokee I only had to remove the BA-10 mount, drill just 2 holes in my cross member for only 2 of the studs on mount to do that part of the conversion. The cross member stays in the same location. This should be helpful to anyone doing an 87-89 Jeep Cherokee BA-10 to AX-15 Conversion.
Quick and easy to find what I needed. Good and fair pricing for my jeep
Best price (even without the gracious veteran discount) and fastest shipping. Great first experience!
I purchased the Barricade doors for our JL Wrangler and the driver side door handle mechanism broke the first day we used it! The back doors were on back order and I haven't opened them to install yet because we will be returning these doors. I bought the suggested barricade mirrors to go with the doors and they came apart within an hour of driving with them on!
I am not happy at all with this merchandise!
Hey Tanya,
I just left you a voicemail going into more detail regarding your review and your orders with us, I do apologize that you had issues with the mirrors, and as stated I issued you a voucher to use on your next purchase online or over the phone. If you need any additional assistance please do not hesitate to reach back out to me directly at ext 1896.
Thank you,
Allison
Great product line and great customer service. Highly recommended for all your Taco extras.
Unfortunately i ordered the wrong one. I should of ordered the non storage bin one in lieu of the storage bin side. Didnt read the fine print
Hello Sam,
I just left you a voicemail going into more detail regarding your review that you left us, I apologize if you didn't receive any email communication regarding your order. I did let you know that the item is due for delivery today and if you need any additional assistance with this order please do not hesitate to reach out to me directly.
Thank you!
Allison
This oil cooler is great quality and came with all the intake seals and new bolts for the cooler as well! Well worth the money for peace of mind that it will last much longer than the plastic OEM one. Only "speciality" tools needed was some inverted torx sockets that's all
I have purchased several thousand $ in accessories for my Jeep on this site and all have been excellent. This is the first time E.T. Has shipped me something that was short of expectations.
Placed an order for 4 shocks and 1 stabilizer. Received all but 1 shock, no problem we will send another. Yes they did. No hassle, will shop again.
Thanks
Definitely is not a bolt on for a Rubicon. The bolt is different and they don't give you a replacement. Luckily I had spare parts laying around to include another shock sleeve and I made it work. The part performs well.
Placed an order on 10/18 which was supposed to arrive on or before 10/23. I received an email on 10/18 saying the item had been shipped the same day ordered. However, when I checked status late in the day on 10/21 the item was still not in possession of the shipper/USPS. I contacted ET customer service to verify if the item had been shipped and was told it was not and a lost package report was initiated. Since the item was in stock I requested that a replacement be shipped in order to receive it on the expected date. I was put on extended hold several times and hung up on by the initial CS rep I spoke with requiring me to call back and start over. I also requested to speak with a Customer Service Manager and my request was denied. I was told no manager was available and would not be for the remainder of the evening. I find that hard to believe and honestly think that was a lie by an incompetent CS rep. Eventually, a few hours later USPS verified possession of the item but not a single person at ET had a clue if it had shipped or not. It is amazing in this day of technological advancement that internal tracking is not possible. Had the initial CS rep been able to verify the item was actually shipped there would have been no issue. Also sending an erroneous email claiming the item had been shipped on 10/18 may seem like a good idea to someone, but it undermines trust in the business when customers receive bogus shipping information that is not true.
Hello Darrell.
I apologize for the experience you had with customer service and for any confusion with the tracking email. I left you a voicemail going into further detail regarding your review and I do appreciate you taking the time to write this and explain exactly what went wrong. As stated in the voicemail the voucher was issued and you will receive an email confirming this you can use it online or over the phone on your next purchase. Again, I apologize for your expierence and hope you will continue to do business with us in the future. If you need any further assistance please do not hesitate to give me a call back.
Thank you,
Allison
My wife recently bought a 2022 Jeep Wrangler and is in love with it. She has never owned a vehicle without a sunroof, and the Putco clear roof panel I purchased from Exteme Terrain (ET) will be the perfect gift.
Thank you ET for the extra service from your sales team and the discount on the bag to hold the panel when it's not on the vehicle.
Thumbs up.
Easy and quick. Everything went great with no issues or problems!
Web site worked well, easy to navigate and check out. Experience was fine, uneventful. Met my expectations.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ricardo,
I apologize that the order took longer to ship then expected, I was able to locate your order and I see that unfortuently after you purchased it the item was out of stock and fell into back order. Once it became available it shipped and it is due for delivery today. For the future we do price match our competitors if you provide me with a website and part # I can look to price match for you! You can reach me directly at EXT 1896.
Thank you,
Allison