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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I paid the advertised overnight shipping expense of almost 300 dollars which said Saturday delivery was an option. Tracking says that ups hasn't even received my order yet.
How many time are you going to ask me to review? You sent me over a dozen requests after one order. How many times do I have to say you are a very mediocre company and super annoying with outrageous amounts of spam? STOP SPAMMING!
Very good.Nice exhaust system for my 2004 wrangler. Your company carries everything I need for my ride thanks.
Great places to fulfill your needs for the off road l! They head with what you need and take time to ensure stuff is right
Well I ordered an axle for my Jeep and it was supposed to be delivered today but I find out that it won't arrive until Monday now. I needed it today. Now I got to miss work over it.
Hello Michael,
I apologize the item is arriving later then expected, I tried to locate an order for you using the email you provided but was unsuccessful. Unfortunately sometimes the carriers take longer then expected for unforeseen circumstances out of our control. I do apologize for any incovneince this has caused you and for delaying your installation. If there is anything else we can assist you with please feel free to reach out.
Thank you,
Allison
Ordered jeep hood wranglers. Was notified they were out of stock. I asked for refund. They said they would refund when supplier refunded them. Annoying. I'm not doing business with your supplier. I'm paying you. If you know it's out of stock i expect a refund immediately. They did eventually refund it though.
Hello Alex,
I apologize your order was out of stock and placed on backorder causing you to cancel. I was able to locate the order you are referring to we submitted the cancellation to the supplier on 10/16 the supplier confirmed cancellation on 10/17 and we refunded your original method of payment. For direct ship orders we relay the timeframe of 3 business days so we can confirm with the vendor that they in fact didn't ship it and can confirm cancellation on there end. Again, we apologize for the delay and any inconvenience this has caused you.
Thank you,
Allison
The order showed up promptly and installed within 1 hour
Ordered a stubby bumper with next day delivery. Didn't receive next day and item was missing parts. Contacted Extreme Terrain to get parts. Two weeks later and no resolution yet. Extreme wanted photo's, talked to persons, chatted online. All steps were a cluster. Decided to contact manufacturer directly. Rugged ridge had it resolved it within an hour. Extreme Terrain said parts weren't available from manufacturer, guess what they are.
Hello Alicia,
I just left you a voicemail regarding your review above. I apologize that you were missing parts from the original shipment, I see that we denied the hardware request but have a pending return request in for our Tech mitigation team to reach out to the supplier and get you the missing components we are currently waiting on photos to be submitted for this. From your review above I assume the manufacture took care of the missing parts already and we can possibly delete the return request. But I am leaving the RMA on the order for now until we hear differently from you. Again, we apologize for any inconvenience this has caused you.
Thank you,
Allison EXT 1896
The first thing i ordered on extreme terrain was a 3.5 inch lift kit for my tocoma and my order showed up on time and had everything I needed in it. I was so happy with it I went ahead and ordered my steps from them too and again on time and a very easy install!
Prices were competitive and I experienced quick shipping. The OME leafsprings fit perfectly and everything arrived on time. I'm happy with my extreme terrain shopping experience...lifted rear of truck, with a cap, 2". Just what I was looking for.
One of three bolt is cross thread. Extreme Terrain made it right.
I ordered a bunch of parts. Some went through some got canceled with no explanation. And instead of a refund I got in store credit? Had to call multiple times to get anywhere and still never got a full answer. The product is great have no complaints. However you can buy the same stuff on different sites and I'd recommend doing that instead.
Hello Tucker,
I apologize that your orders keep getting cancelled and you weren't able to get any real answers. We use a security system called Riskified and it is used with multiple consumers. If your details do not match the credit card being used or your information was flagged by another consumer then our system will flag it and cancel the order. Unfortunately we don't have a lot of control over this, we always advise customers to check with there bank and make sure your billing address and email match your bank biling statement. There can be other reasons as well for an order getting cancelled we just don't always get a straight answer unfortunately. Again we apologize for this and if you think this is an error please do not hesitate to give us a shout!
Wish it was a bit more clear on the website that the lights wouldn't work for me if I had auto brights
I was a little disappointed in the condition of the steps I order, they were scuffed and chipped. Nothing major, but noticeable. They still look good.
Hello Bruce,
I just left you a voicemail regarding your review above I offered you some resolutions that you will hopefully find satisfactory. At your earliest convenience please give me a call at ext 1896.
Thank you,
Allison
Wish they would show what was missing out of open boxes. All the parts were there
We relied on youtube videos to help install. If it were only for the written instructions, we would have had a lot more trouble.
I placed an online order that includes a mount and balance with my wheel and tire package. Extreme terrain shipped the wheels and tires to my address. I was told they would setup a mount and balance at a local shop and have them shipped there.
I called to get it corrected and was transfered to alot of departments that cannot resolve the issue.
Hello Kenyon,
Thank you for taking my call this afternoon I have followed up with the supervisor you spoke with as well to make sure this issue gets rectified. I apologize again that the local mount & balance with a shop wasn't on your order. If there is anything else I can assist you with please do not hesitate to reach out to me at ext 1896.
Thank you,
Allison
My spare rim was cracked, and I needed a new one. I ordered one that closely resembled what I had. I received it & opened it. It was beautiful. I will be replacing my old rims now. Thank you ET!
I was asked to do a survey same day as order and again 2 days later. I have not received shipping info let alone the product. How can I rate something so soon? Let me get my order and I'll give a review.
On October twenty, I placed an order - # 44-*******- and still waiting.
Hello Gerardo,
I apologize that your order is on backorder, I see you spoke to customer service on 11/4 and they informed you of this. As soon as this item comes in stock we will get it shipped out, also keep an eye on your email for additional communication and tracking. If there is anything else we can assist you with please feel free to reach out.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christopher,
I do apologize that your order did not arrive on Saturday as you paid for, I do see that you spoke to customer service today and they have refunded you your shipping cost of $243.42 back to your original method of payment. Again we apologize for any inconvenience this has caused you. If you need additional assistance please do not hesitate to reach out to me directly.
Thank you,
Allison EXT 1896