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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I order for a 87 wrangler YJ and received part for a CJ7. The parts would not work for my application.
My recent question was handled Expeditiously by professional staff that satisfied my inquiry and answered all my questions. Thank you very much.
Excelente servicio. Rápido y buena calidad. Buenas descripciones del producto
I ordered the complete replacement soft top in Khaki to match the interior of the jeep. Web site photo shows a light brown khaki color but when it arrived is is actually gray. Customer service let me know that the color difference is a common theme in customer responses and that the manufacturer must be color blind. Extreme Terrain is knowing false advertising the product color to buyers.
Hello Keith,
I have located your order for the soft top and I apologize the color arrived grey instead of Khaki. I did look at the reviews that were discussed with you over your phone call with customer service and some customers did receive the correct beige color and others didn't. I am sending your feedback to our suppliers so we can possibly get an updated photo for our website. I really apologize that the color was not what you were expecting. If you decide to return this item you can do so by calling customer service. For the inconvience I have issued you a voucher to use on a future purchase with us and you will receive an email veriying this information as well. We appreciate your feedback and taking the time to be detailed.
Have a great day,
Allison
I found a really nice set of new wheels for my 2024 Ford bronco. Awesome price on the clearance section. Must say I wasn't expecting them to be as nice as they turned out to be. Many compliments on the Rovos wheels. Found them here.
Great products and fast shipping. Will use this company again.
Ordered some wheels online and received excellent customer service. Brad H. Was very helpful and professional. Will definitely recommend Extreme Terrain to others.
My wife and I are full-time in our 45' RV coach/motorhome and pull my 2018 JL Rubicon behind. I have ordered from Extreme Terrain in the past and recently placed an order for some front end steering components. My sales rep Andrew D. Was champion in trying his hardest to assist me through the purchase. However, due to a shipping address being different from the billing address Extreme Terrain was blocking the most expensive item on the order and cancelling it multiple times.
I do understand fraud policies to protect the company and the customer, but, the fact that I was a returning customer and on the phone with Andrew for literally hours during his communications with the appropriate folks, there should have been a work-around. There was ordering and reordering multiple times that were all canceled all while continually tagging pending transactions to my Amex.
I ended up ONLY getting the stabilizer relocation parts and no Tie Rod.
This forced me to buy elsewhere (Amazon) and pay significantly more for the same part.
Again, I do understand fraud is a major problem, but as a full-time RV'r traveling across the nation and staying in different RV Resorts, they're must be an alternative especially with your existing customers.
Thank you Andrew D. For trying your hardest to support and assist me, but the ET fraud department lost a worthy customer by not digging deeper.
Hello Tom,
I absolutely understand your frustration due to this process and apologize for all of the inconvenience this has caused you. Our security system we use is called Riskified and it is used with multiple retailers, it is not only due to shipping and billing addresses being different but understand and agree with you as a returning customer we do have order history on your side to help get it approved. I am happy that you are pleased with your sales rep and in the future customer service would actually be the best department to go to for security holds because they can escalate this to that department and manually submit the information to Riskified and possibly get an approval for the order. I have issued you a voucher on your account to use on your next purchase with us online or over the phones in hopes that you will continue to do business with us.
Thank you,
Allison EXT 1896
Great product availability; pricing is good but my first order was shipped quickly but has been sitting in limbo saying USPS is awaiting package for 6 days, called and they re-ordered my order and are shipping another package out. If the other order actually arrives I will have to contact them for a return label, and return one order. A lot of trouble on my end. Hopefully it shows up and I don't get a duplicate order. Looking forward to getting my parts and hopefully they are great.
Hello Kris,
I apologize for the trouble with your order and with the carrier being delayed. I do see you have already spoken to customer service and they have taken care of sending you a replacement order and it shows delivered on 11/1. As well as return tags for the original shipment being delivered. Due to the inconvenience I have issued you a voucher to use on your next purchase online or over the phone. You will receive an email confirming this as well.
Thank you,
Allison
Great overall experience. Always have what I need. Delivery on time.
I ordered this product on Thursday afternoon. It said I would receive it on Saturday. It did not ship until Friday and now I will not receive it until Monday. I keep receiving emails to post a review and I have not even received the product.
Great Service, Great Pricing will shop again. Haven't really been able to out the product purchased through its ropes yet (brake pads)
Placed an order on Wednesday and it was delivered on Friday. All items were as described and met all my expectations.
I ordered a driveshaft and a set of axle seals. They were delivered promptly and the quality was excellent
Extreme Terrain is starting to become my go to company! Good prices, good products, and great shipping time.
The only complaint I could mentioned, it does not even deal with extreme terrain but the company of the product I bought. I have not installed the product but the way it was packaged caused the included grease packet get smashed and is now all over the inside of the box.
Chatted on line and got all the info I needed to choose the right fit for my vehicle.
I bought a transfer case chain from these guys, it was fair priced, comparable to all other sites. It came in a timely manner which was crucial to me since all of my vehicles were down at the time. It was exactly what I ordered and fit perfect, now I have a driveable vehicle. Thank you.
Fast service and it fit!
That's it; I have no more to say!
So I ordered a lock for my center console for my 1998 Jeep Wrangler, well I received the lock but no keys! What good does that do? Also your shipping charge is outrageous
Hello William,
I apologize you didn't receive keys with the center console lock that you purchased after researching the website it does show in the description the following,
Reuses Existing Hardware
Does Not Include Keys or Tumblers
Must be Keyed By a Professional Locksmith
I also see that you paid for 2 day shipping that is why it was a little more expensive our standard shipping is free on orders over $119.00. We try to keep the standard shipping cost low when your order does not reach $119. Due to the inconvenience I am issuing you a voucher to use on your next purchase and hopefully you will continue to do business with us. We apologize again and if there is anything else you need please do not hesitate to reach out to us!
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
I was able to locate your order for the Door Hinges and I see you spoke to customer service today 10/28 and decided to keep the incorrect item. I am glad that it worked out for you and do apologize for the incorrect item being sent. If you need further assistance please feel free to give us a call!
Thank you,
Allison