Overview
Extreme Terrain has a rating of 4.3 stars from 10,805 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
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Chose to go a different route on some upgrades, return process was easy and with a reasonable return shipping cost, some like companies issue a rma number for returns costing the value of the return nearly. Extreme terrain will definitely get more of my business in the future.
I am trying to figure out why items j******* and j******* are not tow rated but item j******* is. I am wanting to order one but i see cheaper ones that are tow rated. Please advise. Thanks,ron
Reliable website + personable, knowledgable staff both methods stay with customer from beginning to follow up after delivery. In-stock inventory of hard to fit products for all of my 3 vehicles from 2door JL Mini Clubman and MBZ sedan Yes I'm serious! Best prices, pure quality, fastest delivery and did I mention reliability?
So I cannot comment on speedy delivery. Everything was shipped promptly, but I ordered everything in the middle of Christmas and New Year's so the postal carrying is pretty terrible that year that being said the customer service was great. I had one hangup with my online order. They told me I had to call customer service because it was a large order I think The gentleman on the phone was awesome gave me a $25 off promo for the trouble of having to call in all and all so far a good experience, although I am still waiting on half of my things.
Ordered on line within a few minutes received email with confirmation, order no, delivery date and tracking no. PS, item came earlier than original delivery date. Doesn't get any better than this.quil
The radio works almost as advertised. Everything but the Bluetooth music is functional. Radio, Bluetooth cellphone calls, CD player all work but it does not allow Blutooth music to play via the aux button on the radio. For $400 I'd like to have everything work but I'll have to buy a Bluetooth aux/FM adapter to play my Pandora or Amazon Music apps.
I bought replacement hardware to attach each to top of my car. This review might need to be amended since I'm asked to review before receiving order. Not sure when that will occur since the review request is the only communication I have received since placing order. No update to delivery date
Hey Mike,
I just left you a voicemail regarding your review stating I resent you the shipped email and to make sure you check your junk, spam and promotions folder. The email should say something about "Your order is on it's way" etc. The fed ex tracking is 286719192057 and it is due for delivery today the 26th. If you need anything else please do not hesitate to reach out.
Thank you,
Allison
I've spent maybe $2k between American Trucks and Extreme Terrain just over the last week and there's been no type of discount, money back, or rewards opportunity. All I'm getting is junk mail, 5 to 10 times a day between the two sites, asking me to come back and spend more. Over the years I've spent thousands from these sites and still. No type of appreciation. At least with Amazon, I get 5% back to spend on other stuff.
Hello Adam,
I located your recent order with Extreme Terrain we do not have a rewards program you are correct but we do offer discounts on our website's and run promotions different times throughout the year. We also do price match our competitors so if you ever see a cheaper price on a different website please feel free to give our sales techs a shout to price match. We do appreciate your feedback and if you need anything else please feel free to reach out to us.
Thank you,
Allison
I just bought a jeep and needed the rails to step into jeep. Found some on Extreme Terrain website. Great price, fast delivery and easy to install. I would have given five stars except one of the bolts couldn't be used. I can still use the rails just without the one bolt.
Everything went fine except that the $250 Gift certificate was sent way to early, like 10 days before Christmas. Possible I missed something about when to send it but I didn't see anything asking when I would want delivery of an email gift certificate. Disappointed in that, o/w okay.
Was looking for a heavy duty tie rod and draglink. Found it on extreme terrain for $799, glad I looked elsewhere because I found the exact same product for $687 on Amazon and it was delivered earlier than expected.
I was told it has been delivered but have not received it. Looked everywhere around the outside of my home.
Hello William,
I'm sorry to hear about your missing parts! I reviewed your order and saw we started a Lost Package Claim for the RedRock Heavy Duty Adjustable Door Straps. What happens from here- our special Lost and Damaged team will reach out to FedEx, see if we can locate the shipment. If we can't find it, we'll ship out a new one.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Horrible experience. I have received bed cap molding pieces and clips on them are broken right out of the box. Return process is a huge pain. Extreme Terrain won't ship a replacement until photos are taken and the box has been delivered to a Fedex center. I need to put a tonneau cover on and have already waited 2 days to receive these. Now, I have to wait even longer.
Order Nilight pods - received - quickly no issues - Disappointed- did not come with wiring harnesses- I could have misread it - Considering it was 80 bucks - found my way to Nilght.com — wait for it …….
Same if not better: 4 inch pod lite - with harness and switch to boot less than 45( not incl shipping)
Since they didn't have the wheels in their Kansas City warehouse, where the tires were, they told me they can't mountain balance them and there's no local shop available pretty disappointed
I'm disappointed with my experience ordering from Extreme Terrain. I placed an order for Tacoma parts, and not only was the delivery delayed without proper updates. The company offers a military discount which I didn't stumble upon until after I had placed my order and I didn't want to cancel my order just to resubmit and run into the issue of delays given potential for it to go out of stock. I expected better reliability and not constant automated emails to leave a review.
Hey Gloriemar,
I located your order for the Coil over kit and apologize that the item did not ship in the 1 day timeframe that you paid for and understand your frustration with this. I went ahead and refunded you the shipping and you should see this back to your original method of payment within 3-5 business days. You will also receive an email confirmation of this as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Your app or the phone I'm using legs. I'm not happy with your app. I'll be honest. Drives me crazy try to order. Something wants to order it. Five times I look in the thing there's five things. The thing doesn't move around quick enough. I don't like your app I'd rather be able to call somebody and order something over the phone then actually have to go through all this besides my fingertips are numb from chemotherapy treatments from cancer so it's just really frustrating for me. This is not my forte.
Ordering was easy, but when I opened it, one of the 'ears' was bent down and there was no mounting hardware or instruction on how to safely secure into the bed of my truck.
Hello,
Thank you for sharing your experience with your recent purchase for the tool box. I apologize that the item came with no hardware or mounting instructions. I did review the product on the website and see that there is no installation guide available. On some products we do offer installation guides under "What's in the box". My suggestion here would be to google the product then a Youtube video should populate. I apologize again for any inconvenience this may have caused you and if you need any further assistance please feel free to reach out to us.
Thank you,
Allison
My experience was great went online searched for my item added it to my car checked it out got delivered before Christmas. Great quality products and fast shipping will definitely be purchasing more orders in the near future.
The bull bar arrived with the end of the tubing poking through the carton on both ends. The tubing was marred and out of round. The directions were poorly presented and far more difficult than I was led to believe from the on-line description. Unless your prepared to take it to a shop for installation, I would avoid do-it-yourself.
Hello Francis,
I'm sorry to hear the bull bar was damaged and more difficult to install! I tried to call and wasn't able to leave a voicemail, so wanted to touch base here. If you would like, I can process a return for a replacement or refund since it was damaged. Please feel free to reach out to us and we would be happy to assist.
Thanks,
Desiree
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Neil,
Thank you for the review! We appreciate your business I tried to look online via the website to find any information about the Bluetooth connection but was unsuccessful. If you feel something is not working properly please reach out to customer service as this item does have a 90 day manufacture warranty. If you need anything else in the mean time please feel free to reach out to us.
Thank you,
Allison