• Extreme Tactical Dynamics

Extreme Tactical Dynamics

Overview

Extreme Tactical Dynamics has a rating of 2.88 stars from 10,112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Extreme Tactical Dynamics most frequently mention credit card, and phone number problems. Extreme Tactical Dynamics ranks 16th among Lighting sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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What reviewers want you to know

Positive highlights

  • I am impressed with the light bar in appearance, the various lighting patterns, and amount of light emitted.

Critical highlights

  • I've tried calling customer service about 20 times with no answer.
How would you rate Extreme Tactical Dynamics?
Top Positive Review

“My shopping experience was pretty pleasant, a lot of...”

Randy D.
2/13/20

My shopping experience was pretty pleasant, a lot of websites try to push other items or even distract you from what your doing. It made it very convenient for me as a fire fighter to purchase emergency lights. Thank you for including videos of light patterns, it made shopping for the right one that much easier because i know what im getting. Can't wait to recieve my light bar and see it in person!

Top Critical Review

“ABSOLUTELY HORRIBLE!”

Corey H.
11/21/23

ABSOLUTELY HORRIBLE! I placed an order and decided to cancel my order shortly after I placed it with plenty of this for this to honor my cancellation before they sent it. Not only did they not honor my cancellation, they still sent some items and only HALF of my entire order. Now they refuse to respond to any emails to give me a refund or send me the rest of my order. I will be contacting an attorney and pressing charges!

Reviews (10,112)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (68) light bar (38)
Thumbnail of user charburger23
1 review
0 helpful votes
February 29th, 2024

11/29/23: Light Bar Purchase from Extreme Tactical Dynamics for $404.96 via Credit Card.

1/8/24: Told to expect the item to become available in 1-2 weeks.

2/6/24: Messaged to check on status; a day later my message was replied to that it had been forwarded to a manager. I was never contacted by a manager to date.

2/12/24: Messaged ETD regarding my unanswered message from the previous week and told them I wanted to cancel the order and have a full refund and a credit memo to show this has happened.

2/28/24: Again messaged them regarding cancellation and full refund and asked who I need to speak to in order to get an answer. Received a message back saying that I need to speak to the accounting department. They gave me the wrong email for the department but I managed to get one to go through. Received an automated message back from them stating all stipulations. Called and tried looking for accounting department… apparently the accounting dept doesn't have a phone so was told by customer service to just keep blowing up their email. This is their resolution to the problem! Either way, orders returned/credited 30 days after the purchase date are only allowed "in store credit", which obviously I have no need for as orders don't get filled or shipped.

This is been 3 months to the day!

Tip for consumers:
All you need to know is NOT to use it!! PERIOD!

Products used:
None, i never received anything!

Service
Returns
Thumbnail of user coreyh334
1 review
0 helpful votes
November 21st, 2023
Verified purchase

ABSOLUTELY HORRIBLE! I placed an order and decided to cancel my order shortly after I placed it with plenty of this for this to honor my cancellation before they sent it. Not only did they not honor my cancellation, they still sent some items and only HALF of my entire order. Now they refuse to respond to any emails to give me a refund or send me the rest of my order. I will be contacting an attorney and pressing charges!

Tip for consumers:
Scam artist!!!

Products used:
Nothing!!

Value
Shipping
Returns
Quality
Thumbnail of user docc23
2 reviews
4 helpful votes
January 22nd, 2024

You will never get your order and your money will never be seen again.,Look at all the negative comments and reviews!

Tip for consumers:
Ripoff Scam Artists

Products used:
Never received my order

Service
Value
Shipping
Returns
Quality
Thumbnail of user pp255
1 review
0 helpful votes
October 12th, 2023
Verified purchase

Ordered a small LED Light Bar from this company and had not received it in over a month. Upon contacting Customer Service via email I received replies which were generic and informing me of their no cancellation policy. I finally reached customer service and was surprised by the confrontational attitude and lack of concern. I was informed to "wait and see" and their policy would not allow any returns for any reason. We cancelled through our credit card company. My company is a large manufacturing company in SC and deal with hundreds of vendors. This is absolutely the worst purchasing experience we have incurred. AVOID at all cost.

Tip for consumers:
NO

Products used:
Purchase from Amazon

Service
Shipping
Returns
Thumbnail of user debrar1135
1 review
0 helpful votes
September 19th, 2023

Ordered from this place. Wrong lights were shipped. I tried contacting these people but could not get a response. Then went back and read the Google reviews and realized this place is a scam. Go read them first and do yourself a favor. Buyer beware. This place will steal your money too. Cannot believe they are still in business.

Tip for consumers:
Read the other reviews including Google reviews before buying from this company.

Products used:
Bought light bars and flashers. Wrong light bars were shipped incorrectly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user auditionplace
1 review
0 helpful votes
September 5th, 2023

I ordered some lights plain hideaway lights, and they never came. Shows they are still in process and its been over a month. I am going to the better business bureau with this complaint and going to find out what county they are in. I see several complaints, it's time to take these Butt heads to court. I am starting a list of complaints and contacting the right authorities with this. They have ripped off several people, this is not right.

Tip for consumers:
they are stealing from everyone who orders.

Products used:
Strobe Hideaway lights

Service
Thumbnail of user mikem4306
1 review
0 helpful votes
July 20th, 2023

Purchased light bar.quality sucked.moisture leak and lens fell out within months of install.A 2nd bar purchased prior to this issue with this unit and delivery delayed on back order...requested refund and they denied and gave me store credit...customer service sucked and they don't even get back to you to discuss the issue...Never do business with these $#*!s...had to have my credit card company chase them and credit my account in the end...

Tip for consumers:
Save yourself the aggravation and don't do business with these $#*!s...

Products used:
Mini Light Bar

Service
Value
Shipping
Returns
Quality
Thumbnail of user rtbme60
1 review
0 helpful votes
September 28th, 2023

Extreme Tactical Dynamics was contacted to purchase 4 LED strobe lights via their web
Site. It took several mailings to get the order squared away and too much effort. Lights
Where not available or in stock, this is understandable. Once the new order and credits
Was generated after selecting what was available and confirmed with them the package
Was received. Problem is 2 out of 4 lights are not correct. Attempts to get a shipping
Label to return items create more work and frustration than I'm willing to move forward
With. They sent the wrong items, send a return slip and send what was ordered. Should
Be a simple process. The form they send out for exchange involves picture uploading,
Time frames, return fees, shipping cost, several signatures of acknowledgments its more work than I'm willing to move forward with. No one answers a phone and mailings will go unanswered. I'll get lights from another vendor and not return to ETD for future needs.

Products used:
Received 4 lights < I'll use two and leave 2 unused. LED lights. Ordering what I need from other source.

Service
Returns
Thumbnail of user chuckr173
1 review
1 helpful vote
May 12th, 2023

Don't know how they get away with taking money and never delivering product. Its been three months since ordering $480 worth of products, never returned phone calls after multiple voicemails as well as not responding to emails

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexandera60
Alexander A.
1 review
1 helpful vote
August 3rd, 2019
Verified purchase

fairly easy to navigate the website on desktop. my phone(iphone 8) had some formatting issues with the web pages. for example the lynx light bar line was mixed up with other lines on the page.

Thumbnail of user johne352
John E.
1 review
0 helpful votes
May 22nd, 2018
Verified purchase

The entire process from locating the item(s) I wanted to purchase all the way through the checkout was very easy. Now, I am just awaiting the delivery of the items. If this works well and satisfied with the quality of the product and receiving it within the estimated time then I will probably order several more to equip vehicles/trucks in our company fleet.

Thumbnail of user josephw1905
1 review
0 helpful votes
April 4th, 2023

I purchased 2 grill lights for this company some time ago. To date they have not arrived after being promised them 2 weeks ago. I jumped through the hoops to cancel the order but have heard nothing. When I called for an order status I spoke to the rudest women who basicly said f off. Never again. It looks like I'm out $80. Now off the the BBB.

Products used:
I purchased the same equipment from a different more reputable company.

Service
Value
Shipping
Thumbnail of user brandonf117
Brandon F.
1 review
0 helpful votes
January 15th, 2020
Verified purchase

Good for the most part, a little more information on product mounting would be better, specifically magnetic vs permanent mounting.

Thumbnail of user joshuam182
Joshua M.
1 review
0 helpful votes
February 5th, 2018
Verified purchase

It was great so far . So many lights to choose from. But I ended up getting the fox trot 8 . Now just wait to get them

Thumbnail of user franki259
1 review
1 helpful vote
April 14th, 2021
Verified purchase

I ordered $169 worth of emergency lighting on March 12,2021 and have yet to receive the lights, it's now April 14. I paid by credit card and they processed the payment through paypal. Virtually no communication through email, failed to give me even a tracking number. I called paypal and filed a complaint, but paypal stated that since I also complained to my credit card company, they would not honor the complaint. DON'T DO BUSINESS WITH THIS COMPANY...

Thumbnail of user robf65
Rob F.
1 review
0 helpful votes
September 28th, 2017
Verified purchase

This is my second time ordering from this company. I am looking for a good experience and holding hope for it to be a quick turn around.

Thumbnail of user davidm6791
1 review
0 helpful votes
January 18th, 2022

Ordered light bar in Nov. It's now January and no communication. Took 2 months just to find out that what I order was out of stock and the only send a different bar and They won't give a refund only site credit! It's going on 3 months and still nothing. We agreed to have the substitute, yea it's a bigger bar but since we sent a email saying we will take it, we haven't heard anything from them! 4 emails and 6 phone calls since December and still nothing! I'm not happy at all with them. They used to be great I bought a nice bar foe the years ago but now I don't have a clue what happened. They used to answer calls but takes months just to get a answer. If I have to sue to get my refund I will!

Tip for consumers:
I would recommend the user but not anymore

Products used:
Emergency vehicle light bar

Service
Value
Shipping
Returns
Thumbnail of user tonyh674
1 review
3 helpful votes
February 3rd, 2021
Verified purchase

Worst customer service ever all i heard was problems and excuses after taking 23 days to finally get ahold of anyone and the guy running the company finally answered the phone and was a total $#*! constantly talking over me very verbally aggressive and all around douche bag asked for refund doubt ill ever see that money or product didnt even wanna give one star but had to

Tip for consumers:
They will screw u over then be a $#*! to u because u call em on ripping u off

Products used:
None didn’t receive anything that i ordered

Thumbnail of user davidv978
1 review
2 helpful votes
February 10th, 2021
Verified purchase

Placed an order December 22,2020. As of 02-10-2021 no products have been delivered and the order still shows "in production" (6 surface mount LED's). You cannot speak to a real person. Their customer service sucks. *UPDATE* Finally delivered on 02/27/2021. They should advertise their current inventory and actual delivery time of product. I originally gave them one star, but they do make a good product. 5 Stars for their lights 1 Star for their Customer service.

Tip for consumers:
Get them to commit on production time and delivery before ordering.

Products used:
Orion 4 TIR LED Grille and Surface Mount Light
Orion 6 TIR LED Grille and Surface Mount Light

Value
Shipping
Quality
Thumbnail of user stevens2322
1 review
1 helpful vote
January 16th, 2022
Verified purchase

Placed order on 12/1/2020. As of 1/15/2021 order still not received. They stated shipping delays but never communicated again after 12/15/2020. Will not be buying from them again.

Service
Shipping
Thumbnail of user dalet61
Dale T.
1 review
0 helpful votes
March 30th, 2018
Verified purchase

My shopping experience has been very good. There are a lot of items to pick from. Pretty much build lights to fit your needs. Prices are the best I have seen.

Thumbnail of user scottst302
1 review
0 helpful votes
April 17th, 2023

I placed Order over a month ago ands my order is in stock i called to see what problem was but nothing they said it was shipping department well here we are 5 weeks later order has still not shipped DO NOT BUY THEY TAKE YOUR MONEY AND NEVER SHIP BAD COMPANY

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamg296
william g.
1 review
0 helpful votes
December 24th, 2017
Verified purchase

shopping was a breeze all I am concerned about is whether the blue and amber alternating is more blue or amber?

Thumbnail of user danielp583
Daniel p.
1 review
0 helpful votes
September 18th, 2019
Verified purchase

Took a little longer to ship than I was expecting but the product is exactly what I was looking for and in perfect condition, so I am very satisfied

Thumbnail of user koytk
1 review
0 helpful votes
November 4th, 2021
Verified purchase

I ordered red and amber double stack lights, hot pink and amber, ordered the 360 degree hideaways, got some non reflective garbage, ordered Orion 12 and got something completely different, was charged for the free promotional dash light. Have sent 3 messages, called and left numerous messages. I am out $600 and can't get ahold of anyone. I have a box full of useless lights. Customer service sucks, quality sucks, this company is a joke, DO NOT ORDER FROM THIS COMPANY, THEY WILL SCREW YOU.

Tip for consumers:
Do not buy from this company

Products used:
None, they were all wrong

Service
Value
Shipping
Returns
Quality

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2.9
10,112 reviews
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