Extreme Tactical Dynamics

Do not ever buy anything from these people period! Customer service does not exist. They might have just messed with the wrong customer in the wrong State. Checking into wire fraud charges!

I ordered 11/14 its been two months no light delivery and no refund, they bill you right away even if they dont have the parts in stock! They make you jump through hoops to process a refund and still wont see a refund months later. Previous order took over a month to get, their website is trash and sales items they dont even have! Their customer service skills are horrible and trying to get someone on the phone is impossible unless its a new order. YOUVE been warned! Order# *******

Ordered a small LED Light Bar from this company and had not received it in over a month. Upon contacting Customer Service via email I received replies which were generic and informing me of their no cancellation policy. I finally reached customer service and was surprised by the confrontational attitude and lack of concern. I was informed to "wait and see" and their policy would not allow any returns for any reason. We cancelled through our credit card company. My company is a large manufacturing company in SC and deal with hundreds of vendors. This is absolutely the worst purchasing experience we have incurred. AVOID at all cost.

Don't know how they get away with taking money and never delivering product. Its been three months since ordering $480 worth of products, never returned phone calls after multiple voicemails as well as not responding to emails

Ordered from this place. Wrong lights were shipped. I tried contacting these people but could not get a response. Then went back and read the Google reviews and realized this place is a scam. Go read them first and do yourself a favor. Buyer beware. This place will steal your money too. Cannot believe they are still in business.

Ordered light bar in Nov. It's now January and no communication. Took 2 months just to find out that what I order was out of stock and the only send a different bar and They won't give a refund only site credit! It's going on 3 months and still nothing. We agreed to have the substitute, yea it's a bigger bar but since we sent a email saying we will take it, we haven't heard anything from them! 4 emails and 6 phone calls since December and still nothing! I'm not happy at all with them. They used to be great I bought a nice bar foe the years ago but now I don't have a clue what happened. They used to answer calls but takes months just to get a answer. If I have to sue to get my refund I will!

Extreme Tactical Dynamics was contacted to purchase 4 LED strobe lights via their web
Site. It took several mailings to get the order squared away and too much effort. Lights
Where not available or in stock, this is understandable. Once the new order and credits
Was generated after selecting what was available and confirmed with them the package
Was received. Problem is 2 out of 4 lights are not correct. Attempts to get a shipping
Label to return items create more work and frustration than I'm willing to move forward
With. They sent the wrong items, send a return slip and send what was ordered. Should
Be a simple process. The form they send out for exchange involves picture uploading,
Time frames, return fees, shipping cost, several signatures of acknowledgments its more work than I'm willing to move forward with. No one answers a phone and mailings will go unanswered. I'll get lights from another vendor and not return to ETD for future needs.

The original order was for Orion for lights they sent Orion sixes which did not work.
Only half the light would light up. When I called and have those replaced they sent Orion 12 they have lasted about 5 months.
Then I tried to get the warrantied which they have a 5-year warranty. Unless you have lights installed by a certified lighting installer they will not warranty their products. I'm not sure who all has that done that way but it's not rocket science installing their lights.
To top it off their customer service is nothing but smart $#*! people that are unwilling to help anyone with defective products.
Stay away from these lights they're garbage along with the company as well.

Purchased light bar.quality sucked.moisture leak and lens fell out within months of install.A 2nd bar purchased prior to this issue with this unit and delivery delayed on back order...requested refund and they denied and gave me store credit...customer service sucked and they don't even get back to you to discuss the issue...Never do business with these $#*!s...had to have my credit card company chase them and credit my account in the end...

I ordered a set of LED Grill Lights in April from ETD. After about 3 weeks with no communication or parts from them, they called and said those parts were not in stock. Their website did not say they were out of stock when I placed the order. The customer service person said they could send me another type LED, but they were too big to fit in my grill, so I said no thanks, just refund my money please. She said they would credit it back to my card. So 3 or 4 weeks went by and no credit. I called them asking when I could expect the refund and the woman got snotty and said I had to fill out a form and FAX it in to their "Credit Department". She said she couldn't help me. So I completed the form and FAXed it in. Crickets. Another call to customer service, more rudeness from their rep. I sent another credit request form in. No response at all. After about 3 months of no contact, I filed a dispute with my bank card company. They notified ETD and gave them 3 weeks to respond to my complaint and they did not. So finally, after about 6 months since my order, the bank credited my account. I believe this place is a big scam judging by all the negative reviews. I don[t know if their products are good quality or not, because I never received them. I will say it takes a special kind of scum to run a business that rips off First Responders such as Volunteer Firefighters like myself. We use our own personal funds to equip our vehicles to respond to emergencies. This scam company is based in Jupiter, FL according to their records and I have already filed a complaint with the FL Attorney General and provided them documentation. We'll see what happens. Buy from this company at your own risk.

I ordered some lights plain hideaway lights, and they never came. Shows they are still in process and its been over a month. I am going to the better business bureau with this complaint and going to find out what county they are in. I see several complaints, it's time to take these Butt heads to court. I am starting a list of complaints and contacting the right authorities with this. They have ripped off several people, this is not right.

I purchased 2 grill lights for this company some time ago. To date they have not arrived after being promised them 2 weeks ago. I jumped through the hoops to cancel the order but have heard nothing. When I called for an order status I spoke to the rudest women who basicly said f off. Never again. It looks like I'm out $80. Now off the the BBB.

Placed an order December 22,2020. As of 02-10-2021 no products have been delivered and the order still shows "in production" (6 surface mount LED's). You cannot speak to a real person. Their customer service sucks. *UPDATE* Finally delivered on 02/27/2021. They should advertise their current inventory and actual delivery time of product. I originally gave them one star, but they do make a good product. 5 Stars for their lights 1 Star for their Customer service.

This company needs better customer service. It's been almost a month and still no product. Then the automated responses do not give accurate information. If no stars was an option they would have gotten it. I would recommend shopping elsewhere.

It's not for lack of me trying to communicate. I have emailed and called a dozen times over the last 2 months. I can only assume that this company has stolen my $145 and I will never hear from them again. What does a person do in this situation?

Purchased over $800 worth of emergency lighting eight months ago. The representative process the orders quickly and arrived quickly. However upon receipt we realized the brackets did not fit the light. Spent 2 months emailing company until we finally got a reply to resendsend back brackets. Company receive brackets 4 months ago for exchange. We have not received hi product after reaching out to them at least 25 times via email. They don't not answer the phone. Our lights are useless until we receive these brackets. The worst customer service I have ever dealt with. Their actions border on criminal. Please look elsewhere.

I placed Order over a month ago ands my order is in stock i called to see what problem was but nothing they said it was shipping department well here we are 5 weeks later order has still not shipped DO NOT BUY THEY TAKE YOUR MONEY AND NEVER SHIP BAD COMPANY

Placed order on 12/1/2020. As of 1/15/2021 order still not received. They stated shipping delays but never communicated again after 12/15/2020. Will not be buying from them again.

ABSOLUTELY HORRIBLE! I placed an order and decided to cancel my order shortly after I placed it with plenty of this for this to honor my cancellation before they sent it. Not only did they not honor my cancellation, they still sent some items and only HALF of my entire order. Now they refuse to respond to any emails to give me a refund or send me the rest of my order. I will be contacting an attorney and pressing charges!