Called on nov 8 around 5.15pm cst about an existing issue with my account which was never resolved. A guy called 'woody' answered. After 5 minutes he pretended he could not hear me and hung up! Nice one express. What a great customer service you got there!
I love Express and really appreciate their customer service. Always helpful when shopping online as well as instore. They have a great collection of women's work clothes that are not only beautiful but also well made.
Each time, I see something I would like to purchase, it is not available online but only in select stores...
What is the point of having a website if you want your remote customers to driver 20 + miles to get to the store.
Pointless, plus the clothes arent quality either. Rather just use the same amount buy from BR, Macy's and other brands.
Ordered a suit from this site. They shipped the suit jacket but didn't tell me the pants are no longer available. Only once I got my jacket and sent them an email, I get a response saying my order was cancelled and I wasn't charged and they apologized for the inconvenience. The trouble is, even though they say "free shipping" they charge an "international processing fee" which is an absurd amount $97.80 USD so If I want to buy another pair of pants I have to pay that fee all over again, they never offered me another option to exchange or cancel my order all together. Once you contact customer service they will address your issue only once and if you reply to the message they won't respond anymore. Crap service, don't buy anything from them, there's a reason all their Canadian stores shutdown.
Ordered online on 12/3\/12. Received confirmation on 12/4/16. Today is 12/12/16 and I can't get any help. I ordered shirts for my son's birthday, which is 12/14. When I call customer service, all the say is that, "we're running a little bit behind." Really? So what would it be, years, if you really behind? Stay away from Express.com. The corporate morons would, evidently, pay for triple-net mall space than cater to those of us who order online. All I can say is this is a case of, "Dumb & Dumber."
Wow, the most costly order ever to return and still do not have my refund yet! The prices did not add up from the original order as they do not tell you about the "International shipping charge" of $37 USD. Then to return I had to use UPS another $48 CAD to me. Refund not processed, I had to call again to make this happen and still need to wait 3 - 5 days for the refund... which will now be about 1 month since it was returned. Do not order from this company. I returned something to Venus the same day, much cheaper freight cost to their return center, it was processed immediately and an exchange even sent immediately. Just avoid this place! Cost me over $100 CAD for nothing. And nothing is free!
I ordered from Canada and Express.com did not correctly write down my address on the shipping documentation!
Obviously, I never received my order. Express.com only reimbursed me for the items value. I had to pay for Shipping & Handling and International Processing Fee while this situation happened because of Express.com. Not even mentioning that I also had to pay for my bank's exchange rate and international fees. This is not acceptable as I should not pay for Express.com's mistake!
This is without a doubt THE worst customer service of any company ever! They don't speak or understand English first of all, I don't know where they get these idiots on the phone from, can't get your account straight, can't see your rewards even though you get an e-mail saying you have $10.00 rewards, etc. I will never order anything from this company ever again!
This company has the worst online customer service I have ever experienced. I placed an ordered and decided to change my mind within 20 minutes of the order. I was unable to cancel and had to contact customer service because you do not have the option to do this yourself. I was told the order was already processed and nothing could be done... within 20 minutes? I can't believe this when my estimated delivery is a week from now. Terrible customer service. I look forward to costing the company money by mailing back my items.
This company should be sued after the way I was treated both in the way I was mislead by the staff after an online purchase and the way I was treated in store by their 18 year old "manager".
At least when I am in the mood to be lied to, then ripped off, then spoken down to at the store in person, I'll consider Express. Since that won't happen, I'm never coming back.
This company will aggravate the wrong person eventually, or a class of them, and I hope they have exceptional legal counsel on retainer.
Never coming back!
I purchased over $500 total of 11 items and seams as if they never had to deal with such huge order. I returned 8 of the 11 items because they where all extremely huge. 10 days passes and I received a refund for $75 I called every day for a week and none of the employees bothered to write notes on this order so every time I spend over an hour on the phone with them. Till this day I haven't received my refund. I will never shop with express again.
Placed 2 orders on the same day. Was to be received 2 days. Yet 11 days later and still nothing. I call to later find out that of all items being ordered that were about 4.3 shirts 1 pant... only the pants were going to be delivered. All other shirts were no longer available after the fact it was when the order was placed and payment received. You should really think it well before placing an order
Ive found some really nice things at Express but cant shop here on a regular basis because they have overreacted prices that are beyond the scope of quality for the merchandise they sell. I now only shop here when in need of something specific and most of the time, its still too expensive.
This company policies are unethical and they use trickery to make a dollar.
I attempted to cancel an online order around an hour after purchase. After chatting on line with two customer services reps, calling customer service and a text message from a supposed supervisor; I was told order could not be canceled.
I was charged $8.00 for shipping/handling and must drive approximately 20 mile or pay postage to return the item I didn't want.
I am a long term customer. I could give a blow by blow of the poor customer service I got over the last few days, but I'll spare you. The company clearly doesn't care whether a customer stays or leaves. I've been doing business there forever. I'm not one of those that gets upset over something minor and yells from the rooftops "I'll never do business there again"… but I'll never do business there again lol. I had the smallest of issues… was just going to let it go. I should have. And moves on and been happy… but I thought it was so easy to resolve, that they would wish to. I was wrong. Two hours of my life and a lot of frustration on my part and disrespect on their part… so I'm done. And they don't care. If I ever treated my customers like this, I would have been out of business 40 years ago
This appears to be a business that has items drop shipped from China with no quality control.
I ordered a toy for my cat and it doesn't work. Express Den has refused to refund my money unless I send them a video of it not working. (?) A little too much trouble for something that took weeks to arrive from China.
I love their clothes but trying to place an international order was hell. Their website claims to deliver internationally but when you input your contact details it won't accept international phone numbers, or any state other than an US one so how are you supposed to place an online order? I wasted hours on this and their so called customer service was useless as they couldn't fix the problem either. This problem must have cost Express a fortune in international orders.
I recently ordered a 50 dollar sweater from express, received it today it was a used item that smelled of cheap perfume! Now why would you send me something used? I am a paying customer. Beware of them doing this, I read a similar review to mine.
I bought two body-contour mock turtlenecks. The description of merchandise online failed to mention the turtleneck is cropped. The shirt hem was above my navel and my pants waistline. I wrote a fair and balanced review using my customer account with Express which they never published. As the merchandise was somewhat pricey, I would not buy from them again for these reasons.
I order a lot from Express! Sometimes I need to return things, but it is expensive and they do not offer free returns, so I'll take it to the store.
Yesterday, I drove to the mall and the place was CLOSED because they didn't have employees according to the sign in the door. I drove all the way there to save money and wasted it on gas. So, I decided to drive to the other Express at the other mall because it was my only day off and it was CLOSED too! It had a sign for adjusted hours. I waited 45 minutes for them to open.
1. If you aren't going to open your stores you need to have free returns or extend your return period. What I experienced yesterday was unprofessional.
2. I asked the cashier how much starting pay is for an associate and they said $11. You all know McDonalds is hiring for $14, right? No wonder you don't have employees.
Overview
Express has a rating of 1.5 stars from 375 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Express most frequently mention customer service, credit card and online order. Express ranks 379th among General Apparel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members