Christina H.

I order a lot from Express! Sometimes I need to return things, but it is expensive and they do not offer free returns, so I'll take it to the store.

Yesterday, I drove to the mall and the place was CLOSED because they didn't have employees according to the sign in the door. I drove all the way there to save money and wasted it on gas. So, I decided to drive to the other Express at the other mall because it was my only day off and it was CLOSED too! It had a sign for adjusted hours. I waited 45 minutes for them to open.

1. If you aren't going to open your stores you need to have free returns or extend your return period. What I experienced yesterday was unprofessional.

2. I asked the cashier how much starting pay is for an associate and they said $11. You all know McDonalds is hiring for $14, right? No wonder you don't have employees.

I purchased a coat on sale last week and it seems maybe a size too big. I called to order a second size so they could price match it for the price I bought it for and after I decided which one fit the best I could them ship the one I didn't want back. They told me their policy doesn't allow this and I would need to buy the item at their current price (over $40 more) or ship my item back as an exchange, which is $7.50 each time. I told them I wanted both in hand to decide - they did not care. I would have to pay the extra $40. So, if I had decided the one size smaller was too small and I needed my original item back I would be doing all of this back and forth garbage and paying $7.50 each time for shipping. That's an additional $15 loss and almost 3-4 weeks loss of time for transit time back and forth. That's ridiculous.