Express

I shopped at Express for many years in person and then online. For the past year, I have been encountering difficulties having my transaction approved and had to put a lot of effort in to understand the issue and have it cleared. Since Summer of 2022, I have not been able to have my order approved even after being on several calls with them and getting approval from my bank which kept on indicating that Express' payment system was the problem. I am utterly disappointed with the service provided by this company. I have no choice but to find alternative shopping sites and there are many! Too bad for express - I was a loyal customer!

My daughters boyfriend is a loyal Express shopper.
I ordered an E-Gift Card and I never received it so I called and called and after 4 day and Christmas Eve tomorrow I have no gift for him.
They are refunding me after I broke into tears today.
How can it take an E-Card possible take this long to go by email?
I was consistently promised I would have it the next day.
Like...shopping for the perfect gift is easy?
I wrote him a check!
Merry Christmas Express

At least you have people to answer the phone

The clothes and the people suck at this company. You order something with a good sale and then they just randomly cancel your order. Then it is too bad too sad you have to pay full price now. Never shop here you can find better quality somewhere else.

My experience with Express has been absolute garbage. They charge $20+ to ship your order to you and then don't even come through on the delivery. I placed my order well over 3 weeks ago and have still not received it. They didn't even ship my order until i wrote and asked for tracking info which was a week after i placed the order. I will never order from this company again and i will warn friends and family to avoid it as well. The customer service absolutely sucks, they are a bunch of teenagers that do not give a crap about the customers.

My boyfriend received a Jacket for Christmas that was too small so we brought it in to exchange it. He tried on probably every jacket express had and all of them were short, square, baggy, and the sleeves on all of them were too short for his arms. In conclusion if you are tall and skinny don't buy your jackets at express they only tailor to fat short armed folk. None of them were tailored in they were all basically garbage bags with short sleeves. 0/10 buying men's clothes here again.

I have a ton of pants from express, all size 2s. My last order was for 2 of the SAME pairs of pants: same size, same, color etc, but one was much smaller than the other. I held them up side by side, and sure enough, one was tiny. I called customer service, and they said I had to pay $7 to return THEIR defective item. Their stores are closed, and this is the result of THEIR mistake, yet I have to pay for it? B. S. Then they kept trying to get me to buy ANOTHER pair over the phone promising it would be the right size... but that I'd STILL have to pay $7 extra to send the defective one back. This place has been making their clothes cheaper quality for some time... looks like they've done the same for the customer service. Express, when you're selling pants for 79.99, your customer don't want to play size guessing games, and deserve better service. Get it together.

I have placed 2 orders from them in the past few months. They take forever to ship, and keep cancelling items although they are still available online. They have also missed items when processing my return.

If you use a promo code online, it won't work. If you use a gift card to buy something and then they don't have it in stock they will still let you checkout but will not refund back to your credit account so if you deleted the electronic gift card you are out the money with no resolution provided. Just terrible. If I don't go to the store I don't shop here. I've previously spent thousands of dollars here but luckily their suits and clothes last quite a while. I'll be finding a replacement store for Express next time I do a major shopping spree since I'm tired of trying to buy stuff online and not being able to.

I purchased 3 items totaling about $22 and applied $15 of express cash rewards to the purchase. Afterward they said one of the three items worth $9 was out of stock and did not give me the option to adjust or cancel my order. I realized this would bring the total down under $15 which would mean I would be covered by my express cash (and unfortunately even lose some of the express cash), yet the updated receipt charged me an additional $3.56. I reported this to customer service online and spoke to people at express in person who reassured me the charge would go away once I picked up the items. It did not. Once I proved the charge did go through, I requested a refund. Suddenly their story changed and they claimed they can't have an order for $0 (this is a lie, I've done this before) and offered me $10 express cash instead of a refund. This company needs to be held accountable because they are stealing money from their customers and should not get away with it.

They are horrible. It was the worst online shopping experience ever. I placed an $400 order and I received a thank you note with the order number and surprisingly found the day after that haven't received an order confirmation email and it doesn't show on my account and some of my items are sold out can't get it anymore. All what they are doing is saying sorry it didn't go through. Wasted my time and won't waste my money with express again.

I really wanted to like Express because of their Petites line, but after placing 10 orders within the last year, only TWO have actually shipped. They will list items as being available on their website (or say that there are 'only' 1 or 2 left), and once you place your order, it will show as "processing" for several weeks before they cancel it without telling you. The only explanation I have ever gotten is the item is 'out of stock' even when these orders were placed on newly released items. I have tried messaging Express several times, but I have never received a response beyond the poor excuse that they have given. I am NEVER ordering from Express again. There are plenty of other better options out there with better inventory and better customer service.