Express

Warning to those making purchases from Canada. The items are no longer shipped out of Canada and company did not migrate the Canadian shipping properly.

Their customer service is extremely slow and unresponsive.

Items were ordered 2 months ago and it took them 1 month to provide a tracking number and finally I was unable to wait any longer and asked for a refund. (They still charged a 10 usd international processing fee)

Almost 3 months in and I do not expect anything to arrive.

I purchased some items on sale, then the website offered an additional discount the next day. I asked for a price adjustment, but the customer service agent says they don't offer price adjustments on certain sales. Then, they sent me an email while I was on the chat showing that my order had just shipped, so I could not cancel it. This is the first time ever that I have purchased an item from Express.com on a Saturday, and it shipped out on the next day (Sunday). I found this odd, but in any case avoid the sales tactics and shop at other retailers who actually give you a price adjustment, usually within 10-14 days of your original purchase.

Never buying online again. I ordered 5 things and only received three. They decided to cancel half my order without emailing me a heads up because items became out of stock. When I bought the items they were in stock so doesn't that mean I reserved that item? Very disappointed with customer service after I called about the situation. They did not know when the items would become available and would not send them to me when they do come back in stock. Just not worth the headache. Save yourself time & effort and spend your money elsewhere.

I've been shopping at Express for over a decade. Love their clothes and that they carry a petite sizes in business attire. The in store policies are constantly changing and sometimes their service is lacking so I prefer to shop online.

Online service is fantastic! They've always resolved my issues when I give them a call, when it comes to an item I've purchased being out of stock; they'll honor the price for a similar style item or the item in a different color.

I would definitely recommend Express. They always have great sales and online customer is top notch.

Express is one of my favorite clothing store Always have great clothes for work, going out, etc. for decent price. I love how they send out coupons often and most of them always save me money and great deals! I shop at the online store at least once or twice a month. Online customer service have always been helpful. My only gripe with the online shopping is the standard shipping. They use the FedEx service that gets transferred to USPS, which is a long time for me. Almost 2 weeks for $8 standard shipping. I could understand if it was free shipping, at least do Priority Shipping where it's faster. I know a lot of other merchants who do this. Other than that I love Express!

I made an order online and returned two items in the store. In store, the pin machine cancelled out my order because the chip reader didn't work--no biggie. Except, when I told the store clerk, he ignored me and took the merchandise. The refund was never processed. It's been almost 2 weeks, and I've talked to 5 people so far about this issue. No one will help me, and all they've done is tell me to wait. I'm so frustrated by the fact that Express obviously does not care about returning my refund--they've basically stolen my money at this point--and no one has seemed to care.

Use to love their clothes but after the online shopping experience I had with them I will never shop with them again. IF you are from Canada do not buy anything online. If something goes wrong no one can help you as no one knows anything about international order. Customer service is useless, even the managers are useless. Also watch out because you will be charge a ridiculous amount of duties on your order. Honestly would never recommend this company to anyone. They should be ashamed of themselves that they call themselves a company.

After purchasing an item with a free shipping promotion, they emailed me a day later saying that I actually owed them the shipping cost! Because it was "sold by a third party vendor", the shipping promo (retroactively) did not apply! I placed the order on the Express website, so what difference would it make to me if I was purchasing a "third party" item? The transaction amount, with the applied promo, was clearly stated and processed on express.com. To be clear, there was no verbiage in the promo's fine print that third party vendors were excluded, and that was confirmed when my payment was processed. When I contacted customer service, they refused to honor their original asking price. I had to pay them the shipping cost to process the order! That's utterly ridiculous and so dishonest. I have never heard of such greedy, suspect, unhelpful behavior from what I thought was an upstanding company. I'll never order from them again, and will tell everyone I can to avoid them at all costs.

I attempted to purchase several items from their website, and after several attempts, I was unsuccessful. The first attempt, they cancelled all my items almost immediately after purchase. After calling customer service I was told that I ordered too many items at once and was asked to try again making sure I ordered less items. I attempted a second time, placing two separate orders and again, both orders got cancelled almost immediately. I called customer service a second time and was told that my orders were cancelled because the email and billing addressed provided during checkout did not match the baking institution. This was obviously wrong... Banks don't rely on personal email addresses to verify transactions and my billing address was indeed correct. Additionally, customer service seems to be overseas and the staff seems to have very little knowledge on what's going on. Oh yeah, and I'm still waiting on over $3000 from those three failed purchases to be released back to my bank.

During a flash sale I ordered roughly $150 USD worth of product, without prompt a 40$ hidden fee was added for processing. I called customer support within 10 minutes of the order and was told they cannot cancel or edit the order because it had already been released for shipment. I escalated the call to a supervisor who rudely told me that I could wait 14 days to receive the product, pay to ship it back to them and then wait 21 business days for a refund less 70$ CAD in additional fees. This is the worst service i've ever received in my life, its no wonder all their Canadian stores closed. Buyer Beware - They will not back their customers.