ExploreTrip

It's a scam. Booked a flight to Hong Kong and Singapore last night and everything went well. Their price was about $150 cheaper than other places. Checked with the airline, everything as legit. Got an email this morning saying that tickets were cancelled, didn't really give me a reason just want me to call them back so they can hike the price up. I called my credit card company to make sure that I will get my money back. My credit card company is well aware of this scam and recommended me to cancel the card since God know who else they have given my info to

This is the first time I have ever written a review. I am currently on hold with this poor excuse for a company and have never observed such terrible customer service in my entire life. Not only that, they take every opportunity to steal any dollar they can from you. The biggest regret of my life was making a booking through this website.

Bought 'tickets' to Taipei for a friend's wedding and save a couple hundred bucks through this site. They sent me confirmation of the purchase and flight times, but nothing they gave me resembled a ticket. The numbers given were not recognised by the airline company nor did they have my name in their system. Warning bells went off, obviously, and I called these jokers at ExploreTrip, who proceeded to give me more numbers that they urged me to give the airline company in order to verify. When I asked for a refund, they became condescending and threatened a large fee if reimbursed. I am in the process of getting the fee reversed directly by my credit card company and just skipping these clowns altogether.
Please stay far away from this company.

I booked a flight using explore trip earlier today. I have two separate charges on my credit card and two flight tickets for the same trip. I wrote to their support staff about it and they are charging me a $100 cancellation fee, for something that is completely their mistake. Terrible experience, would definitely not recommend this site, it's completely useless. They don't even have an option to cancel the flight directly- you HAVE to call or email them, so you're completely at their mercy.

I booked a flight that used Exploretrip. I booked in Canadian currency, but they charged me in USD, which increased the sale by $260 CAD. I have been calling them for 2 months straight and there response is "the mail has been declined"... I have never had any of my mail declined, i even gave them 2 separate addresses where I typically pick up mail. It is shocking how poorly Exploretrip has attempted to credit me back the overcharge they conducted. They should be able to just credit the card they have on file from the purchase... Very frustrating.

Worst experience ever. I booked an airfare, provided my credit card, received a confirmation # via email, and 7 hour later I am told the reservation is cancelled. These are the exact words on the email received:
"... the airline cancelled the available seat before your card was charged. We tried to re-book the ticket at the same price for the same itinerary but were not successful".
It looks more like a scam than a professional travel agency. When I called to inquire about the situation, I was told that for an additional $200 they could get me same tickets, but they could not honor the booking made 7 hours ago. I provided everything I was required as a customer. They lure you in with a low price and then they send cancellation notices a few hours later to ask for more money. I would not trust and use this company ever again. I regret providing my credit card information.

It took ages to get connected on the phone and this really pissed me off as I had an urgent trip, whose urgency I had communicated to them via mail. I wonder why they keep one on hold for that long. All the same, I was able to get my flight as desire but after going through a lot of trouble

This has got to be the worst company to deal with post handing over your money. I want to upgrade my class of travel and it is "their policy" not to be able to do that. Unable to show me exactly where in their policy it states this obviously! The person i was speaking to was apparently the most senior person there - useful! Called British Airways and they are unable to help as exploretrip.com do not share all the information about the booking which means they are unable to access the file to upgrade the seats. BA said exploretrip CAN upgrade and make changes, they just don' want to do any work. Absolute disgrace. I urge you not to use this company as if for any reason you wish to change your flight (even if it makes them some more money) they will be a complete waste of space! Its not worth the savings they advertise for the ticket. These things are all about customer services, clear T&C and support! Don't think they have these things in their "policy"!

I would never use this agency again. I had booked a return flight with Explore Trip. Unfortunately, while away a member of my family passed away and I tried to change my return flight. The phone number listed for 24/7 support service did not work- you dial the number, it goes dead. Tried to email and received an answer stating that in order to make any changes, i would have to personally speak with them. I tried their live chat line, again, I was asked for a phone contact and that someone will phone me soon. No one phoned. Several emails from me asking them to call me at my destination were also ignored. Someone named Kevin called my home and left a message saying I am to call the airline for changes.Of course the airline refused. I ended up buying a new ticket so that I could return home. This is indeed the worse experience i ever had.

Never book ticket with these people. They took 200 dollar for selecting seats. But did not provide selected seats. Called almost 10 times and each time gave different answer. Finally they said you need to talk to Airlines. Lost all my money and time by booking flight with these guys.

Don't even THINK of using this site. I have had multiple bad experiences for just one booking i did through them. They are PURE CHEATS. The information given on their website is incorrect. They charged me 400$ as a change fee which the airline said was 89$. They NEVER respond to your calls. Waiting time is frequently 10+ minutes on the call. No proper system to book to cancel or change on line, you have to call them. Every agent gives different information and there is huge communication gap. They argue with customers and have no quality checks on their calls.

It REALLY can't get worse than this. They should be out of business.

Booked a $300 round trip flight to Ecuador. I got an email saying my card needs to be verified. I called the number provided and the representative was short and curt with me saying someone will give me a call back. Red flag #1 for me. When I did get a call, it disconnected right away. Red Flag #2 for me. I got a call again from a different number and the representative was rude. I provided my credit card number and she told me there was an error in the system and that manual tickets were being generated. Red flag #3.

I called my visa provider right away to confirm no charges were made, and cancelled my card.

I'm glad I did as after having reviewed the comments on this site, it looks like this company may be running a scam or they are extremely poor in providing good business.

I am very disappointed and unhappy with this travel agency. My overall rating is zero. The reason is my price of my ticket for my flight was $204 but as soon as I confirmed/ booked/purchased I was charged $272. This agency failed to notify me if there was the price raise. It is unfair. I felt like it was purposely overcharged and I felt cheated. I try to call the agency. One person hung up n other person spoke but. No help. He blamed it on the airline. The actual airline and other agencies same flight price is still ~ 50$ Or more cheaper than what I paid even after 3 weeks.