ExploreTrip

Booked a $300 round trip flight to Ecuador. I got an email saying my card needs to be verified. I called the number provided and the representative was short and curt with me saying someone will give me a call back. Red flag #1 for me. When I did get a call, it disconnected right away. Red Flag #2 for me. I got a call again from a different number and the representative was rude. I provided my credit card number and she told me there was an error in the system and that manual tickets were being generated. Red flag #3.

I called my visa provider right away to confirm no charges were made, and cancelled my card.

I'm glad I did as after having reviewed the comments on this site, it looks like this company may be running a scam or they are extremely poor in providing good business.

I am very disappointed and unhappy with this travel agency. My overall rating is zero. The reason is my price of my ticket for my flight was $204 but as soon as I confirmed/ booked/purchased I was charged $272. This agency failed to notify me if there was the price raise. It is unfair. I felt like it was purposely overcharged and I felt cheated. I try to call the agency. One person hung up n other person spoke but. No help. He blamed it on the airline. The actual airline and other agencies same flight price is still ~ 50$ Or more cheaper than what I paid even after 3 weeks.

This company is fraud. I purchased Air ticket for Round trip but it got cancelled at the last moment. When i asked them for refund they asked me to pay extra CAD $229.99, which I paid to them. Now whenever I call them for refund status enquiry they are saying me to call the next day or they don't know anything about refund. Its been almost 1 year today but still they haven't refunded me a single cent of my flight ticket which never happened. They stole my CAD $1539. 00

It was very bad experience. My card was declined twice during the processing. I tried third time on another computer and I've got the message that the reservation have been made. Next day I've got the message from ExploreTrip saying that my order is on hold because "the booking has been declined while charging for the tickets" and "call or e-mail us to reprocess the existing reservation once the problem is fixed". Yes, my issue bank blocked the card because there were several attempts to charge. When I unblocked it again I tried to response to the ExploreTrip's email I have been speaking with them three times and my wife even more, trying to reprocess. They were giving us different information increasing/decreasing the price, putting on hold, and so on. Finally they said that they charged us for a certain amount... Meanwhile, I haven't got any confirmation for this booking. So I had to block my Visa again and try to find more reliable organization.

Total Scam. I booked 2 flights this afternoon, it even hit my credit card as "pending". Tonight i get an email, my flights are cancelled. I call for an explanation and they said the credit card validation failed. That isn't true as it already hit my credit card. Supposed to be getting a refund in 24-48 hours (I'm pretty sure this isn't going to happen. Total BS, stay far, far away from this site. As the saying goes, when something seems to good to be tue, it probably is!

The rating of one star is misleading. I could not complete this review without using the star system. My review would be -2 stars. Please do not use this company to book any type of travel. This company is fraudulent, has poor customer support, and will cheat you in every way they can. I booked a flight through them in February 2020 and within one month my flight was cancelled. I've been corresponding with them since March 16,2020 about receiving a refund which I suspect will never happen. After I finish this review I plan to contact the fraud division of our state's attorney generals office to advise them of this company and it's practices. DOT USE THIS COMPANY.

I received email confirmation that they will refund my ticket. They refunded partial. But they never refunded the remainder which amount to $2060. I called them at least 10 times. Everytime I called, they keep saying it takes 2-3 billing cycle for the refund. We're 16 months in now and still no refund. Last time I called, they said they will not be refunding the remainder even though there is a written confirmation that they will. I'm thinking contacting a lawyer. Enough with the BS.

I tried making a reservation and after waiting a few minutes I got a notification that the reservation didn't go through and I had to try again later. I ended up going through a different website only to find out later that it DID go through. So now I had two reservations for the same flight. I called customer service to ask for help or to see if they could at could switch the name to someone else who would be traveling with me. The 30 second conversation consisted of a man telling me that I "know full well" that I can't cancel or change my ticket. I am normally very patient and nice on the phone because I believe you catch more flies with honey. But this man didn't even consider helping remedy the problem his website had caused.

Giving one star to this catastrophic company is even too much. I also ready terrible reviews of this company and choose to ignore in favour of their cheap flights. It would have worked out better for me financially and mentally to book the more expensive flight. The company cons people in to think they are getting a cheap flight before tripling the price once your booking is in progress. Customer service agents are con men, telling me my flight had gone up to $2000 from $500 after much back and forth (and a VERY expensive phone bill) they could suddenly reduce it to $900. Do not trust them and DO NOT book with them.

It is a long story between exploretrip and me because of corona virus. They got my money and they are not giving me back that's all. Never again and please do not buy from exploretrip even you buy ticket in the future when you go to airport they might tell you there is no ticket. Customer service hang out on me 10 times they scream at me and they don't answer my phones anymore last time when they answer she said she doesn't wanna help me all I asked was refund of my money 2437. 68 Canadian dollar. When there is corona and I can't work and make money to pay my bills and rent exploretrip didn't give my money put me in worse station. I didn't wanna write all story because I need like 10 pages.And the other company Turkish Airlines didn't try to help me and they lie to me my 2437. 68 dollar is a big money for me to alive at this pandemic but for that companies nothing. All I want is hopefully they will became same position they put me in.

Bought an e-ticket -- had to cancel it as much better deals were available openly... called them to find the most cryptic and unfriendly customer service. They charged me 'non-refundable' taxes before they'd cancel the ticket. She said that the ticket is cancelled --- though she refused to confirm with an email. The airline tells me that the flight is still not cancelled. Generally terrible service. Not a great experience. I would certainly not revisit them!

The worst experience we had in our life! Never had to deal with people like the employees at this place. Please stay away if you can! Nightmare! We booked the tickets with them in may that were $5,400.00 for 4 people traveling different dates. They tried to charge my credit card for over $45,000.00, when we called them they just laughed at us. I had to close my credit card and dispute the charge that they put on credit card for one of the tickets. Its been over 2 months and we are still dealing with them. Stay away!

Complete Liars! I don't even know how to start this review! Please do not book with them! Please trust all the negative reviews! Spare yourself some headache!

I booked a flight with them after a few hours I got an email for confirmation but not yet a ticket. The next day I got an email asking for some documents like copy of cc, passport etc and they need the reply within 4 hrs or else they will cancel and refund you. In short, I read the email after 4 hrs so I called their customer service and the person I spoke to said that they already cancelled it and refunded the card and ask me to wait for 7-10 business days. It is more than 15 days already today and we still have not received the refund yet!

Does anyone have the same experience? Please message me.

I would have gave 0 rating if it was an option. Do yourself a favor and avoid Explore Trip. I booked a ticket with them with confirmation number, only to receive a call from them the next day, saying that my ticket is not available anymore and if I still want it, I should pay $600 more!