ExploreTrip

We had a problem with our itinerary to India via China. Explore Trip really valued us as customers and helped fix the issue. We actually got to India ahead of our original itinerary! Thank you! I will tell my friends and our clients.

Whenever i plan for a trip with my family I usually book with exploretrip they give trusted service and the fares showing up on the website is the final fare given to the passenger no other extra taxes added up. It is not required for me to search different sites for my tickets exploretrip always gives me best fare.

Booked my roundtrip tickets to Toronto from newyork Im in need to change my travel schedule at last minute because of death happened in my family peter the customer service agent quickly replied to my request and made changes to my itinerary as per my schedule definitely appreciate for the kind of work done by peter.

I ordered airline tickets through Exploretrip.com. I searched for a couple of weeks to find cheaper flights but was unable to. I purchased them through Exploretrip and have been completely satisfied. An agent even called to find out if I had been satisfied with my purchase.

Stay away! Buying a ticket Economy standard/baggage included, they said I purchased Economy no bag. Now baggage cost for 3 people ( 2 adults and 1 child) additional $ 600! Make sure to have screenshots of what you are buying!

Awful, Horrible, Terrible, Loathsome, Appalling, Repellent, Repulsive customer service!
If you find yourself searching the Internet for low fares for generally expensive trips, and part of that search finds you on the Exploretrip.com website, run like there is no tomorrow! They don't have any savings to speak of (mine was $25 on a $1000 ticket) and it took a week of constant follow up with them (after I had a confirmation email) to find that they just cancelled the reservation with no warning. I am scared that I ever shared my credit card info with them. Customer "service" is definitely outsourced to India or Pakistan, and often there is no answer or voice mail is full. I so wish that I can keep you from making this mistake.

The price was only a few dollars different from all the other travel websites so we didn't really think to look for reviews.

However after two days and 7 phone calls later I found these reviews.

I'm still way to angry with the run around we were given, the constant promises that we'd get the ticket in 20 more minutes.' I can't even vent my situation.

Read all the other reviews, it's a very similar position. I will ALWAYS look for reviews now when buying plane tickets. This was beyond needless stress. How does this company even make money?

They booked me a connecting flight in two separate airports in Tokyo with a 3 hr and 20 mins window. Just travel between the two airports takes over an hour, so how could I make it in time for Int'l transfer? Called to see if anything they can do. Sure, a flight change and $275 one time fee. I said ok, then the charge somehow becomes $324 on my statement? A few days later, another call for charging me seat assignments? What another $89 dollar. If I have known about all this, would just book it through Eva directly and save all the trouble.

When we arrived at the ticket counter there was a problem, my son was never issued a ticket number so his ticket was cancelled. Not refunded, just cancelled. I had to buy another ticket so that my 2 year old could get on the plane with us. Several calls and emails and 6 hours later customer service issued a ticket number. Too late. It's been almost 3 weeks and no refund or any attempt to resolve the matter has been made. They keep telling me to be patient. Be careful! If you choose to book on exploretrip, Be sure you have all of your ticket numbers before heading to the airport or you may have a nasty surprise waiting for you!

Please stay away from this site. The price displayed on your confirmation page will be different from what the charge will be on your credit card. I recently bought 2 tickets to India. They sold to me@$992 whereas my credit card was charged $1042. Where are my $50? And its two tickets. So, $100 bucks loss. Called many times and very few lucky times when you get a customer service, they promise that the check is on its way for $100. It's been 3 weeks like this. I lost hope.
No wonder the positive reviews are by the site employees itself. Please do not fall for the cheap tickets trap.

Well, I purchased 2 tickets to Bali from them. I received an email confirmation and then I received a phone call from them to verify the banking information. Everything checked out fine, and I received an email with E-ticket confirmation. Less than 48 hours I received an email stating my reservation is cancelled due to "verification failure ". I called them immediately, the representative told me the bank rejected the transaction. When I told her that's not possible because the purchase amount has been deducted from my account. After back and forth for over an hour they offered to make a new reservation to me but it will cost $500 more than previous price.