Expedia

We arrived in Paris and prepaid for the Paris shuttle to pick us up. We called multiple times, which sent us to a recording and emailed them with no response. We took a cab to our hotel and 4hrs later received an email asking if we were still at the airport! I emailed Expedia and sent the email I got from the shuttle co, requested a refund. They approved a partial refund. How disappointing! I have used this company for years traveling domestic and this was my first international trip. I will never book through them again. They can not take care of their loyal customers.

Crap! Needs iMPROVEMENT

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My flight got canceled so I gave them 24 hours notice that I was not able to check in on my agreed date but would be 24 hours late. They told me too bad they were charging me anyway. I will never use them again. They falsely advertise cancelations are available but canceled flights do not count. My confirmation number is *******. The prompt does not allow me to enter my proof.

We were unable to take our trip April 22nd of last year due to Covid. We have travel credit in the amount of $1,191.39 from 3 tickets that we were unable to use. The email we rec'd from Expedia says we have 1 year to use the credit. When I went to book my trip, using my credit, the site said I had to complete my trip by March 4, which is not 1 year from April 22. They referred me to American Airlines, who referred me back to Expedia, both saying that they didn't "own" the tickets and that there was nothing that they could do for me, in spite of the new policy of extending "use by" dates due to Covid. Will not be using their "services" again!

We travel alot and use every travel app and Expedia has not been dependable in describing properties I have learned to use paypal credit card to use them. This last time they said SonderHance park condo heated pool turns out it was ice bath. Screwed again by Expedia

On your website you list top hotels in the French Quarter in NOLA. Wrong, I counted about a dozen and stopped because those dozen hotels ARE NOT in the French Quarter. Stop lying to the public.

Would expect greater value out of Expedia. Only offered to stay on first floor, where utilities, and other services are. Construction. Was told I'm not able to move to a different place because of Expedia's rules, need to be on the first floor.

When booking cost of room varied over short period rotating to different prices. I would suggest booking directly with the hotel. Better deals available through American Express travel with a platinum card.

I did not sleep for 2 nights,1st night the couple above us was making loud noises all night. We had to call the front desk. 2nd night the couple had their music on all night. The only reason why we stayed there it was closed to the Trolley and it looked cleaned. If you want a good night sleep, don't stay here. The Girl at the front desk had great customer service.

In the case the airline change your flight you can call any time and the will tell you (after one hour in the line) that the can do nothing for you and if you cancel the will hold your funds for 6 to 8 weeks. Great service!

I recently book a room at a Best Western in Katy TX. My wife and I stay there often. I am familiar with being hijacked by listings under a google search. However, I felt safe in click on the BW website in the graphic to the right. The room was quoted at a high but in line price with past rates. However, I was billed 25 % more to my card. This is beyond the usual taxes and fees. To add insult to this, there was a $19.99 add on under Travel posted to my card at the same time. I have now called Expedia. I was informed the $19.99 was a charge through Reservations.com, and they have nothing to do with it. Upon calling my credit card company, I learned the 19.99 was on my Expedia charge. Regardless of what a link appears to be, check the URL in your browser before proceeding.

It is not first time they confuse you on purpose with so called full cancelations.

Had a problem last year(not a first time) because of their scaming tactics of free changes/cancelations.
After a fight they gave me 50$ credit.
I used it on my next reservation. Then I had change of plans and went to cancel this " Free fully refundable" reservation, it told me that my credit that I use was redeemed and i cant use it again.
Bunch of thefts and idiots!

They have sent five emails in two months stating our reserved airline seats need to be reselected through the airline website. Upon checking this is not true. Seats are confirmed by airline and reserved. Nobody at Expedia will correct this undo stress and unnecessary stress.

I asked for prices on trips from Miami to Tahiti in June. Every time I completed my question, Expedia changed the question to trips from Las Vegas to Tahiti in November.

Booked a hotel in New York City through Expedia. Written confirmation was given 5 months ago for a double twin bed room with a good rate. Three days before by trip, I called the Hotel Rui Plaza and learned that Expedia booked a king room. I was traveling with my teenage granddaughter and I did not want to share a bed. A contacted the Expedia customer service and I thought the rep called the hotel and corrected the booking to the double twin room. The representative said there should be no issues checking in. When I arrived at the hotel, I was told I had a king room. They checked and I was told that they did have a double twin room but Expedia had to call the hotel to change the reservation. I was told that Expedia didn't really make my reservation, it was booked by a 3rd party. I finally used chat to text my problem to Expedia Customer Service. I had two representatives that said they were trying to contact the 3rd party that mad the initial l reservation because Exepedia could not make the change. I was told they were on a "long" hold for the 3rd party. After 1.5 hours of waiting and being shuffled between two customer service agents, I ended the text and took the king room. The clerk at the front desk told me that this type situation happens all the time with Expedia. Botton line... Expedia service is horrible and I now know that when you book, you are booking with an unknown agency who doesn't respond. Beware!

Rented a car from them with insurance included but when I got there, the company said I needed a letter stating that the card covered the insurance. I never herd of this so did not have it. Have rented from other companies where they knew the card covered it. They raised the rate to almost double so went somewhere else for cheaper. I cancelled the charge and called Expedia which told me there was nothing they could do about it. Have never and will never use them again.

Refusal of Covid refund. The liers at Expedia are trying to claim that part of my reservation is nonrefundable even though the hotel closed due to Covid and refunded all prepaid reservations.

(This was the only Hotel close to the Venue with 1 room left at this price)
I visually see the hotel deal I want at $141 per night. It reads "1 left", so I click Reserve. A new screen comes up with my bill with Red Letters saying "4 other people are looking at this room right now". Being the last room I didn't want to lose it because there is a time limit to purchase. I saw a $100 fee for "Grounds Fee" so I called the hotel and they said I would be reimbursed if I didn't wreck the place. I agreed on the high total (not having broken it down). I also had used my Expedia points and purchased insurance. Now the Timer is ticking down so I quickly enter my Visa number and click submit.
I get the room and the receipt but when I break everything down I see I didn't get the room for $141, I paid the $161! I wrote Expedia and they just wrote that Hotels can change prices at anytime. But Expedia read $141! They don't back their pricing! What is the point of going through Expedia if when you click the button you can get any ol' price and not the one they stated?
For $40, Expedia has lost my business permanently.

Got some decent (but not crazy good) deals, and liked that it was pretty easy to book, so I used Expedia.com for years. Then they suddenly started spamming me with 3 or more emails every day. I tried to used the "one a week" option in their subscriptions, but it didn't work, so I tried to unsubscribe, and still no help, so I contacted support via their web-page form and didn't even get a response. So, I've had to blacklist them, and need to advise you to avoid using this company as they care little for their customers.

Purchased the most expensive Protection plan for my vacation, with the understanding we were protected. To find out only refunds are given within 15 days of the purchase, how does that make any sense if unforeseen situations happen in the future. COVID-19 was completely out of everybody's control but yet they are keeping the money? I am very disappointed in Expedia, sat on hold, was disconnected, no email communication, and online chat took an hour! In the end Expedia did the wrong thing and did not take care of their customer like they said they would, very disappointed.

Cancelled a flight due to illness. Took over an HOUR to rebook flight. Indian service rep could not understand half of what I said. He tried hard, but was not ready to be handling.

One of the few times I have booked business travel outside the airline direct and WILL NOT do it again.

Expedia, get it together!

We paid in advance Expedia for two rooms for the night of January 23rd, 2020.
When we arrived at the hotel, we were told it was a problem and after awaiting for 30mn on the side, we were told that the hotel was overbooked and that we had to go to another hotel.
We had to wait one hour to reach the other hotel and when we arrived there, they had no booking for us, we handed over the letter Sheraton gave us, but they asked us to wait another one hour the time for them to get confirmation from Sheraton and process the reservation, we finally got our room at 10PM.
Today, I called Expedia customer service (45mn before somebody answered), I talked to Vanessa, who keep saying that Expedia was not responsible and was not at fault, in spite of the fact that I booked and pay Expedia, I had to wait for her to call Sheraton who confirmed our story and confirmed that they had refunded Expédia.
While I paid one week ago, I have now to wait another two for the refund.
Instead of saying it is our fault, it would have been better for the Expedia customer service agent, Vanessa to tell, I am sorry for the inconvenience, which she did finally at the end as I was insisting on Expedia responsibilities on the matter.
Question, why when you do not perform the services that you (Expedia) have sold to us, do not refund straight away, rather than keeping the funds for almost one month.
This was a painful experience, and the way Expedia is handling the issue does not make it less inconvenient.

Expedia doesn't come through when you have a problem with the reservation you made through them. I called Expedia to ask my questions and still experienced problems when traveling. When following up with Expedia, they refused to do anything to fix the issue.