We arrived in Paris and prepaid for the Paris shuttle to pick us up. We called multiple times, which sent us to a recording and emailed them with no response. We took a cab to our hotel and 4hrs later received an email asking if we were still at the airport! I emailed Expedia and sent the email I got from the shuttle co, requested a refund. They approved a partial refund. How disappointing! I have used this company for years traveling domestic and this was my first international trip. I will never book through them again. They can not take care of their loyal customers.