Expedia

I used my "Credit" for new trip. Received an email with the old Itinerary number I was very confused?.

Purchased a one day tour for 5 people that included private tour guide, tuk tuk transportation 1 day admission to temple and elephant ride. Tour guide was 2 hours late did not receive admission (ended up paying additional 185 for that) did not receive elephant ride. Hotel helped us get tour guide (he was 2 hours late). Told tour guide that admission and elelphant ride was included in tour price. He called the tour company (which did not speak english) they said no. We couldn't call expedia as we had no phone to call the u.s.) when we returned to u.s. i immediately called expedia. Said they could not call indochina tours because they did not speak english. Then they said the tour was already over so they couldn't help. Expedia did not give any assistance for us to even get in touch with the tour company. All in all the whole experience with expedia and indochina tours was very disappointing. I more than likely will not use them again. They were our middle man to help us with a tour that was booked through them and they offered nothing to help us. I would not recommend them and if you do need a tour go through the hotel. Very disappointed.

This is the worst experience I've got ever. I booked this hotel through expedia around 5:30pm, then due to my personal reason I tried to cancel on 7pm. Since I booked it through expedia, obviously I called expedia to help cancel this order. The service guy accepted my request, and said they may be some charges deductible, I said since it's my reason I have no problem to bear some costs. Then he asked me online to wait for result. After 15-20mintues online waiting, he said the hotel disagreed to refund me, but would continue to charge me full. I said now it's only 7pm, and obviously I would not go to hotel for check in, why should I be charged for full amount? Then he suggested me to contact hotel directly. I said no, because I trust expedia, and I take myself is a customer of expedia, why should I contact any other third party. Finally he said he will try tomorrow and give me updates, then there is no udpates until today. And the full amount charged next day from my credit card.

I'm ok with this money, cannot hurt me, but I really feel disappointed about expedia. After this matter, I cannot see any value of expedia. Why should I use expedia to book hotels? Expedia should get close cooperation with all partners including this small hotel. But from this matter, I cannot see the professional services or solutions on how to make its customer satisfied. So farewell expedia, you sucks.

Worst company ever. Poor customer service, overpriced hotels, non-refundable, they can't help you if you have any trouble...

We booked a New Years vacation through VRBO for our family of 5 in Key Largo, FL
The site charged us upfront and we traveled from Michigan via car with our 3 children. This trip was approximately 2000 miles for us. We were informed as we were traveling and 9 hours before check in that the management company Evolve had cancelled our reservation due to a city regulation that requires rentals to be 25 days or more. We had to contact Evolve property management in order to find out what could be done. They offered us a refund and no alternate properties plus $360.00 (20%) that would be sent to us at a later date. Considering that we had a family of 5 and they had taken over $2000.00 from us upfront to pay for the cancelled property this really did not help at all. We then contacted VRBO to see what they could do to accommodate us,last minute and on a holiday weekend. They offered us a selection of hotel properties for the next 2 days until they could find us a similar rental. Now we were crammed into a hotel and we had planned a vacation where everyone had their own sleeping space for 4 days. They said they would contact us VIA email with options. It never happened and we ended up spending a majority of our vacation on the phone to resolve the issue where were hung up on over and over again. We ended up having to book our own last 2 days because they did nothing additional to help us. Now we are waiting on the funds to make it back to our account while we get back to normalcy. I would not recommending you place your family and its vacation at the risk of this company and I would be very cautious if you do. This ended up costing us double an amount of our planned vacation and we never really were able to relax as planned. I hope this doesn't happen to anyone else and I hope they are held accountable at some point. Expedia should be ashamed.

Customer service is oversees. Broken English. Rep was outside on a cell phone and a rooster actually crowed.

In regards to Itinerary **************. I placed a reservation on 9/30, when I went to submit I received a "sorry there was a problem with your reservation". Therefore, I placed another one. After completing that reservation, I saw in my email that BOTH reservations were made. I prepaid this reservation in full. When I went to cancel, through the site, I was informed there would be a $100 cancellation fee. This is now 20 minutes after the reservation was made. I emailed and received the same response from the rental company on 10/1, therefore having to contact Expedia. On 10/2, I received the same response. On 10/3, I called Expedia and was told the same response and was offered 1000 points after telling them this is not acceptable due to a simple glitch. I pressed further and was told, we will try again and will inform you. Having not heard and being a week, I called today 10/10 and again was told "there is nothing we can do". I asked to speak to a manager that can properly assist me. I was told " a manager will call you after this phone call is completed". That phone call was completed at 9:45AM and it is now 11:30AM and I still have not heard anything. This is just wrong and unfair. I would not have made another reservation if not for the error message. Also, it is unfair to be penalized when someone prepays. This needs to be fixed appropriately and that is to return the $100 fee that was unnecessary to begin with.

DO NOT DO BUSINESS WITH THIS COMPANY!
I booked a Vacation package with Expedia 7/6/16 Itinerary No.: **************. The package promised $400 in 'Resort Credits'. When I called to verify what a 'Resort Credit' was, I was told on arrival you will receive $400 in vouchers. Satisfied I booked the package. Later that evening while reviewing the confirmation email my wife noticed the Vouchers were not mentioned. We called back and were informed that we misunderstood and that the 'Resort Credit' was really a discount on the room rate. We immediately requested a cancellation. We were told we should see the refund in about 7 days.
Two weeks later I noticed the airfare portion was not refunded. I called customer service 7/18/16 4:00pm and after answering several questions was told the original reimbursement was not entered properly and instead of me waiting online 40 minutes for a 'supervisor' to correct it, they took my number and promised to call back. Two hours later after not receiving a phone call I called again. This time I was told it takes 'my bank' two billing cycles to show a refund. I stated 'you don't know where I bank' so how can you tell me my bank's policy?' I was then put on hold to await a supervisor. An hour later a supervisor came on line and told me to be patient while they worked on it and then promptly hung up on me.
DO NOT DO BUSINESS WITH THIS COMPANY!

I booked three rooms in the hotel "Dream Bangkok" through Expedia. However, the circumstances changed (two of my family members are not able to join us for the trip) and I had to cancel one room. I went to the Expedia website and found out that this reservation is not eligible for cancellation. I haven't done complete research but I think this is hotel policy because some hotel reservation can be cancelled in Expedia. I decided to call Expedia as I didn't wanted to pay for the room we will not need. The way it works is you put your phone number on Support website and someone from Expedia will call you back within five minutes. I got an incoming within fifteen seconds. I explained my story to the customer service representative and he told me about how this particular reservation cannot be cancelled, but however, much to my surprise, he told me that he is going to call the hotel and see if he can get the hotel to agree to cancel reservation for one room. After being few minutes on hold, he came back and said that no one with the authority is available at this time (it was 3 AM Bangkok time) and I should call Expedia back in few hours. I obliged and called them back. The second customer service representative was equally helpful. She said she found some notes left by the previous representative and she is going to call the hotel right now. Long story short, she managed to cancel my extra reservation. This is the most helpful and not to mention sympathetic customer service experience I ever had. I am off course happy to get my refund but more importantly this was a very pleasant experience through and through. Very well done Expedia!

Called the hotel directly, however, my call was hijacked by Expedia. They totally screwed up my reservation.