Evri

Two parcels sent on two occasions to the same address. Both lost. Both not investigated. No call back option from Evri, no response from Claire auto it, and an automated phone number that gets you no further than I'm sorry.

Well I am not I've issued you a court summons plus costs for H0067A*******561

What a faceless budget operation no wonder you've changed name three times in fifteen years.

Don't bother to send an automated reply with please contact us on *******5456 I'd have more response phoning the talking clock.

Carl Lyon, Martijn de Lange and Chris Ashworth how do you sleep at night? Shame on you.

Dave Miles

Receiving and sending a parcel with Evri is great, but for customer service it is the worst I have ever experienced. I tried contacting the company by phone. Immediately I was asked by an automated voice asking to type in parcel number. I was calling about something else but they kept asking and asking for a parcel number. Eventually they ended the phone call. I tried to contact them by email but couldn't find an email address. I tried to use the Live Chat function but again talking to a robot asking for a parcel number constantly but they eventually ended the chat. I don't know why these companies cannot understand we are not always trying to get information about a parcel, it can be something else. I really wish companies could hire human beings to ANSWER the phone.

Who are Theses Morons. 2 hours late,Doesn't knock or ring and Claims to have left it in an out building that we don't have. NO they left it on our front door step and it's been stolen.First pic, Couriers picture of our " Out Building ". Other pictures Street view.! See any out Buildings..

Used this company but stopped because of the amount of parcels that got lost with them, I've been using Yodel who have been fantastic but their system was down for a couple of days so used evri ans guess what?! Yep another parcel has gone missing! They make the claims process so difficult & I don't have time so I end up out of pocket! Terrible company!

Every time I see an item is being delivered by Evri my heart sinks because I fully expect a problem. One of the most annoying things that happens frequently is getting an email to say the parcel has been rescheduled but they're still delivering that day - then of course you know very well it won't arrive at all. Parcels in "processing" for days on end, or even weeks. And when they do deliver the people they employ are careless in their work, throwing packages around, and items often arrive damaged. I absolutely hate this company. If you run a mail order business please, please use another company. It's amazing to me how they remain in business. My review is based on numerous experiences with Evri.

My package has been stuck for 10 days in a Evri warehouse (formerly Hermes). There is no data on their site to contact the company. Therefore I cannot communicate with them. It is unacceptable that ebay and amazon accept this company for deliveries.

Honestly every time this carrier service is used by a company I buy from I know I've made a mistake. Pay extra for next day delivery doesn't turn up, no way of getting eta. Always same weather excuse, winter, spring, summer and fall. I know sometimes weather causes the UK to shut down but I also know when there are no issues just be honest you can't hit targets. I'm now going to check before I shop online who they will use for delivery and if its evri I won't waste my money

This for them, is quality service... just left it there... what did he think would happen?! Incredibly disappointed with this level of stupidity... every time, they dont prove me wrong... stay away from this company. Its never ending issue solving with these guys.

Evri delivery driver stole my parcel. I have a ring doorbell and CCTV so very clear footage of him doing so, along with his car, so no question at all about who did it. There is absolutely no way to get through to Evri to report this. The automated chat is beyond useless. It sends you round in circles and didn't ask the right questions. I ended up reporting damage to my parcel as there was no other option. Still nobody has got back to be, regardless. Just terrible, terrible customer service. An nobody cares that their staff are stealing from their customers. The same delivery guy delivered another parcel to me today and I do not want this man on my property.

My parcel arrived empty, small hole in the side where an employee has stolen my items and can't even get speaking to someone from customer service. Tried with the online Agent but it just sends me around in circles. I'm disgusted with this company. Much be the worst out there.

Evri have just delivered a box set valued at £100+ - bloody awful as per usual. Intercom buzzed - was met by a tirade of angry-sounding eastern European. At least they buzzed my intercom and spoke before leaving my parcel on the doorstep. I don't understand why anybody would use them...

I am so fed up of checking on the app to see my parcels are still stuck saying update on parcel. I can't find a way of talking to anyone just a virtual online thing that is no help at all! I am cross they have lost three parcels over the festive season! I have wasted so much time trying to chase these up & then having to go back to the companies I have purchased them from to try & get a refund. I have given 2 stars as don't normally have probs with this company but I am very dissatisfied with the lack of customer services, in fact it is non existent! Come on Evri sort yourselves out!

My door was open all day because of the heatwave today. I was keeping an eye and I'm 100% sure nobody attempted a delivery yet online track showed 'no one was in'! So delivery cancelled. Rubbish service. Get out of business please! You're dishonest and dodgy. No respect! Thumb down!

This happens every time. Most recently I was in the whole time, they had my phone number and apartment number and the door to our building is permanently open anyway so you can access the mail/delivery area. They never rang my bell, never called me, and clearly didn't attempt delivery, but updated the progress 5 mins before the window ended to say 'we had trouble accessing your address'. I refreshed the delivery page every 2 minutes for the whole hour window too. Absolutely useless should not even be operating.

This is the worst delivery company in the world. The courier left my expensive parcel in the communal entrance of my building where hundreds people walk in and out everyday without even trying to call me or take the lift to knock on my door.
As result my parcel was stolen.
This is the third time that happens the first two I didn't give too much importance as they were cheaper but this one was over £200 purchase and very important. From now on I'll buy online only from sellers who don't use this company for delivery.

I work at an NHS Mental Health Facility which is open 24/7 and fully staffed for security reasons.

Yet the courier has been refusing to deliver this and reporting it as unable to deliver for 3 days, so far customer service has just said if they don't deliver it a third time they might finally bother to look into it leaving me in limbo.

Spoke to Reception Management and they said that Evri never delivers parcels to this address but claims it cannot deliver about 6 times and then steals your delivery every time to every person he has spoken to about it.

As we see many deliveries, and resulting queries if they are missing, he has confirmed this has happened over 25 times so they must be making a lot of money off of this site.

Considering they are robbing both me and mentally ill patients who are unable to leave this site to collect from a collection point I am disgusted.

If I could put no star I would. Can someone explain how they managed to have 4.2 stars? EVri employees are thief, first time was my shoes, now hello fresh package. Always lie that they got delayed and couldn't deliver. I sent email and try to call, until today NOTHING! They don't even take time to call back, give goodwill gesture or make the customer feel appreciated. I haven't heard anything good about EVri so I am really surprise with their 4.2 star on other platform. Last but not least, how can companies continue to work with such unprofessional people!

The first time I just left a bad comment but from now, I'll make sure everyone know how bad is EVRI

Absolutely rubbish, I received one star review from one of customers thanks to this shameless business. Terrible service, those people are layers, still your money and they don't deliver. Avoid avoid avoid especially if you have a business.

They tried to deliver my camera at work on a sunday, the industrial estate is locked by 6 foot high gate. So rather than come back the following day, they threw it over the gates and wrote down i accepted it? I got a email 3 hrs later saying it had been delivered. I was lucky it was still there

You will be shocked at how careless and inconsiderate this EVRi driver is when delivering a parcel today. At 10:23 this morning, 19th April, he dropped our parcel into the porch, then pushed it further into the porch with his foot so forcing a large and very attractive vase to fall and get damaged. You will see that, even though he notices what he has done, he does not try to remedy the situation but just leaves the damage, so demonstrating his inconsiderate nature.