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Claim Your BusinessEvri has a rating of 1.04 stars from 419 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Evri most frequently mention customer service, next day, and delivery company problems. Evri ranks 516th among News Other sites.
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Always delivered parcels reliably, and the tracking is very detailed and is often updated. Paticularly appreciate the ParcelShops as they are much more convenient than taking your parcel to a post office.
Evri are scum Evri - A scummy company that haven't changed their ways since they were called hermes. They have managed to lose two seperate parcels of mine in the same week. No issue shipping all the way from China then as soon as Evri take over they lose it. The driver even lied and said that he attempted to deliver it to my local parcel shop and said it was closed! Same old story with evri, you can't even get hold of a human. Vile scummy theiving C***S.
Evri are scum
Evri - A scummy company that haven't changed their ways since they were called hermes. They have managed to lose two seperate parcels of mine in the same week. No issue shipping all the way from China then as soon as Evri take over they lose it. The driver even lied and said that he attempted to deliver it to my local parcel shop and said it was closed!
Same old story with evri, you can't even get hold of a human. Vile scummy theiving C***S.
Same old thieving scum, please see the attached picture of my parcel that was simply thrown on the porch floor by the courier, it was already late by days but turned up ripped open and contents removed. I did review this on Trustpilot who are now corrupt and are removing all negative feedback from this company, they are clearly in the back pockets and can not be trusted, i sent proof along with personal details but they still refused to accept the truth and are protecting these corrupt thieves.
Changing your name will not cure the problem, another item completely trashed and kicked to bits by your airhead driver, simply Hermes under a new name. DO NOT USE THESE JOKERS.
My heart sinks every time I see a seller has chosen to use this 'courier.' They NEVER get it right, and today was no exception. I waited at home all day, watching and waiting for them, until the tracking info suddenly changed to 'delivered.' No one else in the road knows anything about it. So far I've been BOTH told that it was handed to me personally, AND that it was left in my designated safe place.
One of the worst delivery company I have ever seen 🤮 3 times they told me they are coming and I cancelled my other appointments for evri but on exact delivery time they say "We're sorry, we're not able to deliver your parcel today, but we will deliver it on the next working day" Even I didn't go my office to collect it because I live in a flat and I don't have any one to collect my parcel. I didn't find 0 start option.
Used this company but stopped because of the amount of parcels that got lost with them, I've been using Yodel who have been fantastic but their system was down for a couple of days so used evri ans guess what?! Yep another parcel has gone missing! They make the claims process so difficult & I don't have time so I end up out of pocket! Terrible company!
As others I would like the choice of zero stars as this is what they deserve for their shoddy service.
My last 3 deliveries sadly came via them and they very kindly delivered to someone else rather than myself.
Now Amazon have taken on these clowns this another online store who will not get my money until they wise up and get rid of this so called delivery company.
I have bought from Amazon for years but no more until they get rid of EVRi.
A terrible company that never delivered my package, also leaked my personal data and tried to deduct money from me. Fortunately, there was simply no money on the card. Never contact them!
I purchased and paid for a parcel uplift on the17th and had the receipt saying pick up on the following day.No sign of the driver so after e mails and complaints, I find out on Monday 22nd that, the driver couldn't pick(no reason given) We were in all the time.WE are now told it will be picked up today, monday. Communication is disastrous!
Tip for consumers:
Normally quite good but communication now disastrous
A number of days ago i ordered items,paid and was informed they were collected by evri.evri provided a tracking number and after more days cthe items failed to materialise. Spoke to supplier and was informed evri would deliver.more days and tracking stated in local depot.Today Tuesday 12 March,2024 supplier informed me items lost so another order.evri has depots full of items not delivered and many unlikely to be.This is what one pays for DONT USE THIS COMPANY
Shipping with EVRI has been an unreliable experience.
The lack of transparency in certain aspects, especially regarding hidden or poorly communicated size limitations, led to unexpected fees and further complications. This lack of upfront information added financial strain and frustration to an already dissatisfactory experience.
I am so fed up of checking on the app to see my parcels are still stuck saying update on parcel. I can't find a way of talking to anyone just a virtual online thing that is no help at all! I am cross they have lost three parcels over the festive season! I have wasted so much time trying to chase these up & then having to go back to the companies I have purchased them from to try & get a refund. I have given 2 stars as don't normally have probs with this company but I am very dissatisfied with the lack of customer services, in fact it is non existent! Come on Evri sort yourselves out!
Tip for consumers:
Seems OK but if a problem not much help offered
Almost had my parcel in my hand, but it was taken away, as the driver's scan machine wouldn't work. He wouldn't photograph delivery and wouldn't verify delivery by typing the reference number in manually. It was more important to leave me high and dry without my parcel than to deliver on time. What poor customer consideration.
Evri have now lost 4 of the last five parcels. There is zero customer support aside from automated services that lead you in circles. The courier appears to rely on fake 'attempted' deliveries that didn't happen, the parcel is then never seem again.
This time the parcel has come from abroad and been passed to Evri. Evri have recorded but not made a delivery attempt. According to Evri, this did not happren as the number is not recognised.
Awful service and a complete lack of support.
Evri have just delivered a box set valued at £100+ - bloody awful as per usual. Intercom buzzed - was met by a tirade of angry-sounding eastern European. At least they buzzed my intercom and spoke before leaving my parcel on the doorstep. I don't understand why anybody would use them...
Terrible company, no communication whatsoever! Claims manager called Ian Mellor just rude, providing absolutely no help. He is just there to make the company richer. Anyone who works there should be ashamed, the most horrible customer service I have ever experienced
I have had the most appalling experience for the 3rd time in a row. Your couriers keep leaving my parcels with 'neighbours' (some I don't even know where they are!) When I explicitly requested to sit them either behind the bins or in the garden.
Your couriers hand MY parcel over to 'neighbours' yen jumps back in their van leaving me with a pair item that I don't have and have no idea where it is.
This is the most appalling service.
Your couriers barely know 3 English words, hello, parcel, and goodbye, and therefore can't read and comprehend the delivery instructions.
You should refund me for all the trouble and stress your couriers have caused
And as for having a GREAT review status on trustpilot...every one knows that trustpilot is bogus and cannot be trusted.
Check the other reviews
You'll see a fat big 0
You're a disgrace
Rubbish service as usual Delivered the parcel to wrong address had to find out where it had been delivered to and then drive 4 miles to pick it up. Photo they sent me was not even my parcel when I got there. Only good thing was the GPS they sent me to say the parcel had been delivered to was correct so I was able to find it, Would never use this company as it is a JOKE.
I've just received a parcel that was sent using the next day delivery option and it's taken 10 days to get here! It wasn't picked up from the Parcelshop for 8 days. It's not the first time I've been let down by Evri and I now ask online retailers who they use and won't order from ones that use Evri, unfortunately this one lied to me and said it would be Royal Mail.
I order something from china on 13.03.2024.finally arived on 20.03.2004...EVRI collect my item on 20.03.2004 at 13 a clock and keeping for no reason even after 2 days.what they waiting for.? Stay away from them if you can.!
I returned an item which was damaged. They said my package was not pack properly. The thing is I didn't close the top of my box because I thought they are gonna check it. I just wanna say if they are not gonna pack it for me, the courier can tell me that. I can easily pack it up. It is not reasonable that you can obviously see the package is not secured, you can foresee it's gonna be damaged during delivery. And you still collected it without saying a word. It's such a bad experience. Anyway I do not get any competition. Terrible terrible experience.
To think rebranding would save them is a silly idea when their service has always been shocking. This company needs a complete overhaul to come close to every single other delivery company. Absolutely awful.
Okay, today marks 75 days since Evri lost my parcel. This isn't the first time; however, this time, I insured it. Despite dozens of emails through Ezra, no one has gotten back to me. Besides some automatic emails, on one occasion, they provided a link to check the process of something that doesn't show up on the webpage. Kindly, now a week ago, someone replied to my negative feedback asking to get in contact with them, so I did the same day. I am still waiting for a reply from them. Well, I give up at this point. Now, I will make sure family and friends won't be using this company ever again. Also, anyone sending from this company, I will reject making business with Evri ever again. Besides, I paid for next-day delivery, and they never deliver on time anyway.
Rod White
Rated 1 out of 5 stars
21 Oct 2023
Evri can no longer deliver to Newbury, West Berks.
I am not going to add to the large number of poor reviews of this company. Sadly it is now the go to courier for all eBay purchases.
I will just let future users know that Evri does not have a personal courier for their Swindon and Newbury districts. You will receive many lies about 'out for delivery' status followed by 'problems with your parcel' and then no delivery ever occurs. Complaints by the 'chat bot' are ignored.
A frustrated eBay consumer.
Date of experience: 20 October 2023
Edit
Tip for consumers:
I will now always check the courier proposed by a seller. If it is Evri I simply do to buy from that seller.
Products used:
None
Collection service is a SCAM
They make you pay more for the collection, then they don't come and tell you to drop it off, if you can't drop it off (chance are high as you already paid more to have this service), then the ask a fee to be paid to have the refund, but guess what? The fee is the amount you already paid for the service. PS; also confirmed from many people I talked to, that had exactly same experience.
Tip for consumers:
Stay away from them
Products used:
Collection service
A next day delivery package (food items) paid for and sent (Nottingham to Manchester) on the 8th of November is yet to be delivered. Every attempt to get to them through calls and messages have been frustrating.
How can the post office go into partnership with this kind of horrible company?
Evri is nothing but a nightmare.
Tip for consumers:
Evri is a nightmare
Products used:
Nothing
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