EvriReviews 473

The morons at Evri decided to deliver my eBay customer parcel back to me (the sender) with no explanation or email! But I did get a nice picture of the parcel by my front door as proof of delivery, shame it is the wrong house.

Then when I tried to use their equally useless chatbot, it would only give me a selection of options, none of which was relevant. And their phone service (non human) was the same. Hopefully they will respond to this damning review.

After I had to apologise to my eBay customer, now I have to pay (again!) for delivery. Very poor customer service

Now they are saying to leave a message on their answer phone and they will get back to me, guess what…… there's no option for leaving a message. Also they sent me an email saying sorry for damaged item and they are looking into the delivery driver…… I bet it wasn't his fault that Evri printed out a new label, put it over my original label and delivered it back to me instead of its correct destination. Absolutely useless

Please avoid evri or hermes the worse delivery company ever, no customer service all automated text or call, we are waiting 7 days now, on the tracking shows delivery attempt 3 times in the last 3 days all lies no one came here we are open till 6pm,I'm still here waiting for my items, in the last 3 days I spent 7 hours to speak with someone to help me no option tried 10 times call or chat online nothing happen, I really need my items asap, I ordered lights we removed all our old lights 3 days without lights, no option to speak with someone where is my items to go and collect my self, I did asked the seller please do not use Hermes or Evri unfortunately they did, try to avoid

Another 1 Star. I would put ''0'' if I had a chance. It's absolute joke and rubbish. From changing the name nothing has been changed, poor service. Croydon depot manager Paul a couple of years ago told me that ''He does NOT want to see me again in his depot'' (((( Because I had to go there as the driver handled my parcels to the stranger outside, it was an unknown male. A couple of months ago another driver started to shout at me to come downstairs and collect my parcel from there as otherwise someone will break his car's windows. He didn't listen to my request and left my parcel downstairs which obviously in this dump area was stolen. A couple of weeks ago My Heritage sent me Ancestry DNA Kit. I opened the entrance door and was waiting for the driver to come upstairs, but no one came up. Then I checked a tracking and discovered he left it in the porch. I didn't go downstairs as our neighbours have XL bullies without lead. This is the tracking: H01SVA*******412. The company sent me another kit and 6 December 2023 the driver again left it on the porch. I requested him to deliver to my door number but he refused and ordered to go downstairs and collect it. How can he say it? It is his job! I didn't' go because of dogs and then 6am in the morning it was not anything. It was the same driver who was worried about his car, but not about peoples parcels! Do these kind of people understand what they are stealing? DNA Kits, which they cannot resell, cannot use, absolutely useless for them. This is the last tracking for Ancestry DNA Kit: H01SVA*******775 (stolen). If Evri reads it Can head office managers take an action against such behaviour please?!

Date of experience: December 06,2023

So, I placed an item thru Etsy & unfortunately the carrier being used is this company. The date is 12/7 and there is yet any tracking being shown. All I find ihat the label was created. This must be a label made out of precious gold, some grand material, besides paper, because all these days later no tracking update. Here it is 12/15 & my package is "supposed" to deliver 12/16. Well, this ain't gonna hapen. ******* set of reviews if I could. Hope the next company, I may use, does not use Evri. I will have ask beforehand and if a yes we use them, sorry gotta go to a vendor who does not use htem.

I returned an item which was damaged. They said my package was not pack properly. The thing is I didn't close the top of my box because I thought they are gonna check it. I just wanna say if they are not gonna pack it for me, the courier can tell me that. I can easily pack it up. It is not reasonable that you can obviously see the package is not secured, you can foresee it's gonna be damaged during delivery. And you still collected it without saying a word. It's such a bad experience. Anyway I do not get any competition. Terrible terrible experience.

Okay, today marks 75 days since Evri lost my parcel. This isn't the first time; however, this time, I insured it. Despite dozens of emails through Ezra, no one has gotten back to me. Besides some automatic emails, on one occasion, they provided a link to check the process of something that doesn't show up on the webpage. Kindly, now a week ago, someone replied to my negative feedback asking to get in contact with them, so I did the same day. I am still waiting for a reply from them. Well, I give up at this point. Now, I will make sure family and friends won't be using this company ever again. Also, anyone sending from this company, I will reject making business with Evri ever again. Besides, I paid for next-day delivery, and they never deliver on time anyway.

Dishonest staff, incompetent customer service and a CEO who doesn't give a dam about the company failing customer.
Very unprofessional and untrustworthy!

DO NOT ISE THIS COMPANY!

Evri always make the customer disappointed in the case of parcel. It is taking so long to get the parcel to the customer.

Now we'll into week 2 in getting delivery of an M&S gift card.
Tried contacting Evri numerous times. Today was the last straw. Called and after many parcel numbers discounted, finally got through to someone. After a few minutes they cut off the call and when I called back it was permanently engaged, no doubt as a result of other enraged customers chasing their late parcels.
Evri are staffed by decent guys delivering parcels, but the company sucks, the communication systems are shocking and if anything goes wrong it's virtually impossible to speak to them.
I strongly suggest you all avoid any company using Evri as delivery agents. They are useless and will likely cause you much stress.

Absolutely without doubt the worst courier company on this planet!
They never ever leave a tried to deliver card never pick the phone up I've had so many disappointments with this terrible company!

I had a driver who pictured my parcel infront a house door with a completely different number to my adress! After discussing with neighbours I discover that the delivery driver has pictured parcels infront of the same mysterious house! Absolutely unbelievable! The parcel is no where to be found, evri only offers BOT's on their customer service! Absolutely devastating as I had ordered a christmas gift, mortified. Never had a bad experience with them up until now and had seen bad reviews prior to this event, although they were the only delivery service available... Really hoping this issue gets sorted for dodgy delivery drivers who take parcels...

Evri have lost my parcel. I have contacted the customer service the keep pushing asking me to wait for the next day or the next day came, no parcel and then it was going on for days. Still no parcel and it had over a week. I have paid for next day delivery. The customer service from Evri is really awful. Mostly automatic answers and a real customer service just not helpful enough.
I wouldn't use them again because a parcel always seem to be delay. I will just go with the Royal mail next time at least their customer service with Help to better with Lost parcel. This is unfortunately the worst I have experienced in using a courier. Evri are the worst thing one out of the lot.
And yes people say yes is cheap but cheap and not delivering the goods. No customer service no help then this is not cheap. I have lost a very very important item and it cost me a lot more than a few pennies saving from cheap service, like evri.and yes people say yes is cheap but cheap and not delivering the goods. No customer service no help then this is not cheap. They've lost my item and it cost me a lot more than a few pennies saved from cheap service like ervi.
I am very very disappointed.

Returned a parcel, which they lost, the chatbot suggested I get a replacement delivery IT WAS A RETURN bloody useless.
My email query was ignored, I assume no one monitors their returns service in box.
Finally spoke to a useless customer service member who couldn't help me but would pass the query to another team who could, and would email me within 48 hours.
All they did was delete all the tracking numbers for my return, so they can now claim no knowledge of it and not refund me.
FCUKING USELESS CNUTS.

Rod White
Rated 1 out of 5 stars
21 Oct 2023
Evri can no longer deliver to Newbury, West Berks.
I am not going to add to the large number of poor reviews of this company. Sadly it is now the go to courier for all eBay purchases.
I will just let future users know that Evri does not have a personal courier for their Swindon and Newbury districts. You will receive many lies about 'out for delivery' status followed by 'problems with your parcel' and then no delivery ever occurs. Complaints by the 'chat bot' are ignored.
A frustrated eBay consumer.
Date of experience: 20 October 2023
Edit

"One star is absolutely too much for them.

How it is at all possible such nonprofessional courier servis is at all operating? We live in a new build, many other couriers have no problem to find it.

After I saw on tracking they have "problem" to find it, I gave additional instructions via online chat how to find us. Instead delivery to us- a parcel returned "on request"(not known whose one) to the sender!

Completely ignored instructions! I repeated once again my request for delivery and detailed location via EVRI char-got reply that my request is opened and that my last request forwarded to manager also-tracking shows different-returned to the sender!

How such scammers are allowed to operate at all?

Collection service is a SCAM
They make you pay more for the collection, then they don't come and tell you to drop it off, if you can't drop it off (chance are high as you already paid more to have this service), then the ask a fee to be paid to have the refund, but guess what? The fee is the amount you already paid for the service. PS; also confirmed from many people I talked to, that had exactly same experience.

A next day delivery package (food items) paid for and sent (Nottingham to Manchester) on the 8th of November is yet to be delivered. Every attempt to get to them through calls and messages have been frustrating.
How can the post office go into partnership with this kind of horrible company?
Evri is nothing but a nightmare.

Just ignorant customer service staff

I accept that parcels go missing, and I also accept that sometimes delays are unavoidable. What I don't accept is the blatantly pig ignorant staff who sends you emails, to which you respond and they then reply completely ignoring repeatedly what you say. Yet well so we deal with their rudeness, there is an expectation that we will show them the respect that they seem to be incapable of themselves showing to your customers. This is what makes you garbage.

After sending a parcel next day delivery, and waiting for several weeks whilst the tracker showed it hadn't moved and you confirmed you couldn't find it. Every communication I had with the person dealing with this just ignored anything can everything I said or asked.

Evri have now lost 4 of the last five parcels. There is zero customer support aside from automated services that lead you in circles. The courier appears to rely on fake 'attempted' deliveries that didn't happen, the parcel is then never seem again.
This time the parcel has come from abroad and been passed to Evri. Evri have recorded but not made a delivery attempt. According to Evri, this did not happren as the number is not recognised.
Awful service and a complete lack of support.